I booked this hotel for a relaxing weekend with my family. Where else can you find a country like setting with a golfcourse, tennis and indoor outdoor pool just outside of New York cCty. Well, thats the good part.
On Saturday night, there was a false fire alarm and they evacuated the whole hotel at 4am. While I know the alarm was there to protect us, they never explained what happened, there were no personnel to tell us what was going on, simply to return to our rooms later. And worse, never an apology nor was anything done to compensate for waking our family up and ruining our supposedly relaxing trip.
When I complained with a group of other people, they passed me a letter with a $25 voucher for a future stay? With that type of service why would I ever return. I was not the only one expecting more, you could hear everyone complaining at breakfast the next day. it was like they simply didn't care if you ever returned.
The property is nice, but the they just dont seem to care. Service was spotty throughout my stay. Breakfast buffet was bountiful but they ran out of items and didnt replacement them. Lunch in the casual restaurant took 40 mintues to be served. And when you have small children that is an eternity.
What a shame, this could have been the place my family has been looking for for a summer weekend retreat from the heat of NYC. Now I understand why this property seemed empty despite great amenities.
But we wont go back.
- Official Description (provided by the hotel):
- Doral Arrowwood is a 369 room hotel and resort located in Westchester County, NY. The property offers conference and banquet facilities, award-winning dining and a range of resort activities including golf and tennis and racquet sports. Indoor-outdoor pool and state-of-the-art sports center with spa services available. ... more less
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- Also Known As:
- Doral Arrowwood Hotel Rye Brook
- Doral Arrowwood Rye Brook
- Doral Arrowwood Westchester County, NY - Rye Brook