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“Not worth the money!”
Review of Doral Arrowwood

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Doral Arrowwood
Ranked #2 of 2 Hotels in Rye Brook
Reviewed August 22, 2013

We stayed the day after Jul 4th. The hotel is deff dated and needs some serious remodeling. The pic posted online do not compare to what the hotel actually looks like. It is HUGE and with lots of potential. Our experience was bad, from the not being to get towels by pool and were told they were having a 'towel crisis' for TWO days??? then we needed ice and we were told if we 'REALLY' needed ice to go to another wing or floor. While food was good the service was horrible. The staff is in serious NEED of training. There were too many incidents for so a short stay... AND wait, after filling out the survey before leaving a few days later I got a called from a manager and your know what he offered? A DAY PASS at the pool and he also offered to 'reserve towels and chairs'. Would I recommend this place? NO, take your $$$ elsewhere

Room Tip: Rooms are dated! can not recommend
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  • Stayed: July 2013, traveled with family
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Thank Wen C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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513 - 519 of 826 reviews

Reviewed August 20, 2013

Nice hotel. We were there for a wedding and it was beautiful and the food was great! We had a nice stay. The only part I could comment about was that the staff at the swimming pool were not very pleasant. I felt that they could have been a little more polite and look like they somewhat enjoyed their job. Other than that everything else was great!

  • Stayed: June 2013
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Thank adesrochers81201
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 20, 2013

Definitely worth the stay. Would stay here again or have another occasion here. Pretty views & plenty of locations for wedding pictures. The food was very good & the entire venue was clean. Overall a good experience

  • Stayed: June 2013
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Thank Mchockey24
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 20, 2013

We stayed at Doral Arrowwood for a friend's wedding. The place looked amazing. The food was great. The staff was very kind and helpful. It was a great experience.
I would definitely recommend staying here.

  • Stayed: July 2013, traveled as a couple
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Thank polishspring
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 20, 2013

We chose to have our wedding here, it took place in June. We honestly couldn't be happier, it was incredibly easy to manage (we live in Boston), it was more economical and a better value. The food was incredible, the service impeccable, and it has been two months and we are still receiving compliments. I highly recommend this for an event or just a weekend getaway, many of our guests stayed an extra day and went into the city. It was perfect!

  • Stayed: June 2013, traveled as a couple
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Thank Stephanie A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DoralArrowwoodGM, General Manager at Doral Arrowwood, responded to this reviewResponded August 23, 2013

Dear Stephanie A,

Congratulations! On behalf of the entire staff, thank you for choosing Doral Arrowwood to celebrate this once in a lifetime event. We wish you all the best and many happy years to come. We hope you and your spouse return to Doral for your anniversary next year. Please let me know the next time you plan a visit.

Sincerely,
Steve Mabus
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 20, 2013

First thing I have to say is that the property is nice and the staff really makes you feel welcome. 30 min from Manhattan and great access to JFK and you feel like you're more far away.
This is a great place to go with a group or family because there is something to do for everyone and the pool area is nice. The buffet is plenty and delicious... NOW
We order room service plus we had some dessert in the room . I woke up in a room infested of ants ,all over the bed ,pillow and bites all over. Of course I called from desk and when the hotel management arrived they were trying to explain why the ants not apologize really. I was really upset and confused by their reaction and the best that they did was offer us breakfast!!!! They should have really compensate with another stay at least... I'm not including the Ants pictures because they are really gross!!!

  • Stayed: August 2013, traveled with family
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2  Thank diva802000
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DoralArrowwoodGM, General Manager at Doral Arrowwood, responded to this reviewResponded August 23, 2013

Dear Diva802000,

Thank you for taking the time to share your review of your recent stay at Doral Arrowwood. We appreciate your feedback and I would welcome the opportunity to discuss this with you further at your convenience. I sincerely apologize for the ants getting into your guest room. This should not have occurred. We take great pride in the cleanliness and maintenance of our property.

I am however happy to hear that you enjoyed the property and amenities, and that the staff made you feel welcome. As you mentioned, Doral Arrowwood is a great destination for groups and families. It has become a favorite because of exceptional service and our spectacular resort amenities including golf, tennis, indoor-outdoor heated pool and a variety of dining options amidst a setting of inspiring natural beauty. And with our specials and packages, relaxing vacations are a little more convenient and a lot less expensive.

Doral Arrowwood has recently enhanced our summer amenities. Featuring a remodeled pool deck and new pavilion, superior golf amenities, an indoor-outdoor pool, tennis courts and instruction, and poolside events for the entire family, Doral Arrowwood offers the perfect summer escape just 40-minutes from New York City and a short drive from neighboring Connecticut and New Jersey.

On behalf of our entire staff, we hope to welcome you back again to Doral Arrowwood in the future.

Sincerely,
Steve Mabus
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 19, 2013

It all started wtih a nice greeting from the valet, then the front desk, and finally the bellhop. I was most impressed however with Patricia Enright (Concierge) who spoke to my friend and I every time we entered or exited the hotel by our names. She helped us with getting on the right trains, subways and taxis with maps and oral directions. She further helped us with driving directions. Her great directions and a smile to go with it, made our stay so pleasant that we decided to stay an extra day than we originally planned. This hotel is one of the nicest and best that I have ever stayed in. This hotel has alot of amenities that makes it so wonderful. I highly recommend it and would personally stay there again.

Room Tip: The beds are very comfortable making for a good night sleep. I would suggest rooms away from any we...
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  • Stayed: July 2013, traveled with friends
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Thank Henry D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Doral Arrowwood

Address: 975 Anderson Hill Rd, Rye Brook, NY 10573-5412
Phone Number:
Location: United States > New York > Westchester County > Rye Brook
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 2 Hotels in Rye Brook
Price Range: $108 - $199 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Doral Arrowwood 4*
Number of rooms: 369
Official Description (provided by the hotel):
Doral Arrowwood is a 369 room hotel and resort located in Westchester County, NY. The property offers conference and banquet facilities, award-winning dining and a range of resort activities including golf and tennis and racquet sports. Indoor-outdoor pool and state-of-the-art sports center with spa services available. ... more   less 
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Also Known As:
Doral Arrowwood Hotel Rye Brook
Doral Arrowwood Rye Brook
Doral Arrowwood Westchester County, NY - Rye Brook

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