Do not have your wedding here you will be sorry!
We spoke to the banquet manager and went over all the details. One of my concerns was the dirty, scratched up dance floor. I requested a new one. The banquet manager promised over and over but never delivered.
We made a mistake by not requesting a tasting before we put down the deposit. For 6 months I chased down the banquet manager for a tasting all I received were excuses. Eventually he final came through. The food was disgusting! What a huge disappointment as we went into panic mode now!
We booked rooms for out of town relatives and they screwed up the reservations twice. The second time we really have to do some wheeling and dealing to fix their mistake.
The wedding finally came, during the reception the banquet manager asked me to leave the suite I had reserved for 5 days, as someone else reserved it I was told. How could I leave my wedding? Why was someone bothering me on my special day? Multiple times my reception was interrupted by the banquet manager.
After the reception, the banquet manager came to my room and a full scale argument started. He got so bad, I was afraid he was going to hit me. Lucky my husband was nearby and chased him away.
Here I was, just married and we had to relocate to another room. I don’t know why, because the room was already reserved. No assistance was made available to us, and a guest was forced to sleep in an unmade room, because they screwed up the reservations.
After the wedding I was clearly upset over the treatment I received from this employee. I spoke to the owner, who did nothing. I spoke to the general manager who also did nothing. My bill also appears to be wrong.
stay away from this hotel or you will be sorry!
- Official Description (provided by the hotel):
- The elegant Roslyn Hotel provides a boutique hotel experience in Long Island’s North Shore in the historic village of Roslyn. Lined with charming shops and exquisite homes, the hotel is a true neighborhood destination. The Roslyn Hotel focuses on personalized, impeccable service and creating memorable stays whether for business or leisure. ... more less
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