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“Great staff”

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Hilton Garden Inn Islip/MacArthur Airport
Ranked #1 of 5 Hotels in Ronkonkoma
Certificate of Excellence
Boxford, Massachusetts
Level Contributor
87 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
“Great staff”
Reviewed February 3, 2014

Walking in the door, I thought I'd been here before, as the set up was identical to other properties of this chain. The front desk staff could not have been nicer or more friendly and there was coffee and tea set up in the lobby all day. Our room was alright, clean but truly needed another nightstand and lamp. The room was spacious and there were plenty of towels, all good things. The bed was weird, you could adjust the hardness/softness with a knob on the mattress, and I slept extremely well.
There was a mini kitchen with a fridge, microwave, Keurig machine and sink. We didn't need this but it is often convenient. The only issue was with the heat. We couldn't get it to come on. It engaged, cycled, made lots of noise but would not put out any heat. I was getting ready to shower before bed and my husband said to get dressed again as the hotel said they would send someone up to fix it. No one came and after about a 1/2 hour, heat did come. All night the heat was very noisy, cycling through all sorts of things. This was the only complaint. At checkout when we mentioned this they offered breakfast which unfortunately we could not accept. In the end we got a few extra Hilton points.
Though we didn't eat the breakfast, I must say it was one of the nicer hotel buffets I have seen. More healthy choices than usually available.
The location is convenient for us and we will likely stay here again.

  • Stayed February 2014, traveled as a couple
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank ei442
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ross H, General Manager at Hilton Garden Inn Islip/MacArthur Airport, responded to this review, December 1, 2014
Thank so much for taking the time to review our hotel. We truly appreciate the feedback and we want all of our travelers to have everything they when they need it. We continuously review the feedback that we receive and you can count on us to do whatever it takes to ensure all of our guests are satisfied. Thanks again for sharing your experience. We hope to see you again.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (44)
Date | Rating
  • English first
  • French first
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  • Italian first
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  • Any
English first
Massachusetts, United States
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed February 2, 2014

As many business travelers know, finding a decent hotel close enough to the work location and also close to something to do at night can be either expensive or force a hotel choice that is less than you hope for. This Garden Inn happens to solve that problem pretty well. No surprises in the ameneties but they are clean and in good condition. The rooms are decent sized and well laid out for that 2 or 3 day at a time stay. Its proximity to the mid-Island businesses makes it a good candidate for its convenience to work while being close enough to the local shopping boulevard for restaurants and whatever else you might need during the stay. The LIE is nearby so a trip to Manhattan is quick and accessible. The airport is close by but I can not say I heard any air traffic noise. The bar is marginal if that is important to you. It closes early and the choices are very limited. Breakfast is fine. Overall as a business 2 or 3 night per week hotel this is one of the better in the area. I have tried most of them so I have a good read on the comparisons.

  • Stayed January 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
1 Thank John G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ross H, General Manager at Hilton Garden Inn Islip/MacArthur Airport, responded to this review, December 1, 2014
Thank you for taking the time to review the Hilton Garden Inn Islip/ MacArthur Airport. We realize you have so many options in the area and we truly appreciate you choosing to stay with us. We hope we can be of service again in the future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Diego, CA
Level Contributor
103 reviews
85 hotel reviews
common_n_hotel_reviews_1bd8 79 helpful votes
Reviewed January 26, 2014

Pros: Nice and clean hotel, linens are nice and room had lots of well placed outlets, good service, free parking, lots of places in the lobby to use your computer, free wifi, free shuttle to airport and reasonable pricing and good food at the restaurant.

Cons: heating unit is very loud and restaurant was understaffed for dinner when I was there (dinner took 1.5 hours for a salad and soup).

I would still stay at this hotel and would recommend it to others, just minor tweaks to get a full 5 star rating. Very close to the airport and could not hear a thing. Shuttle is on demand, so you need to tell the to make arrangements ahead of time. They were nice enough to allow the shuttle driver to drive me to Fed-Ex across the street. You cannot walk across the highway and need a car. Was only here for 2 days but was what I needed.

Room Tip: There is an Italian restaurant within walking distance called Mama Mia which came highly recommended...
See more room tips
  • Stayed January 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank SunnyDTraveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ross H, General Manager at Hilton Garden Inn Islip/MacArthur Airport, responded to this review, January 29, 2014
Thank you for taking the time to provide us with your feedback. We're so happy to see that you enjoyed your stay with us. We really appreciate the feedback about the heaters and restaurant and will try to improve upon these areas. Thanks again and we hope to see you again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Scotch plains
Level Contributor
13 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed January 26, 2014 via mobile

Take heed of the signs in the parking lot if you stay here. Hotel itself is nice, but our car window was smashed during the night and items stolen from our car. Hotel personnel felt bad for us and apologized. Next time...won't stay here.

Stayed December 2013, traveled with family
Helpful?
Thank Kelly I
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ross H, General Manager at Hilton Garden Inn Islip/MacArthur Airport, responded to this review, January 29, 2014
Thanks so much for taking the time to share your experience with us. We're very sorry to hear about your negative experience, but we can assure you that we are taking steps to prevent incidents like this in the future. If there is anything we can do to be of assistance, please let us know. Thanks again for providing us with your feedback.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Concord, United States
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed January 21, 2014

My sister and I had to come to NY to care for our sick father. The staff displayed genuine concern and consideration for our predicament. They went above and beyond what was expected of them. They made a difficult time easier to handle. We have stayed here before and will again. Highly recommend this Hilton Garden Inn to anyone and everyone.

  • Stayed January 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Judyanne P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Minneapolis, United States
1 review
Reviewed January 20, 2014

The hotel and staff were good however unless you have a car there is nothing within walking distance of the hotel with the exception of one local restaurant. The cabs are expensive and do not run meters so they set the price.

  • Stayed January 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank James E P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dublin, Ireland
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed January 7, 2014

I stayed here for three nights in December. The excellent people in this hotel could teach some 5 star hotels about good customer service. Everyone was friendly and very helpful - going way beyond what would be usual to ensure I enjoyed my stay. Special compliments to Rose on Reception. If Hilton have an employee of the year award, she gets my vote!

Room Tip: Air conditioning unit in room was quite noisy and fan only has one speed. So check this out before...
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  • Stayed December 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank L0ldia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ross H, General Manager at Hilton Garden Inn Islip/MacArthur Airport, responded to this review, December 1, 2014
Thank you for taking the time to review the Hilton Garden Inn Islip/ MacArthur Airport. We realize you have so many options in the area and we truly appreciate you choosing to stay with us. We hope we can be of service again in the future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Garden Inn Islip/MacArthur Airport

Property: Hilton Garden Inn Islip/MacArthur Airport
Address: 3485 Veterans Memorial Hwy, Ronkonkoma, NY 11779-7629
Phone Number:
Location: United States > New York > Long Island > Ronkonkoma
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Airport Transportation
Hotel Style:
Ranked #1 of 5 Hotels in Ronkonkoma
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hilton Garden Inn Islip/MacArthur Airport 3*
Number of rooms: 164
Official Description (provided by the hotel):
The newly-renovated Hilton Garden Inn Islip MacArthur Airport hotel is just half mile from MacArthur Airport and in the heart of the Ronkonkoma, Bohemia and Western Suffolk business districts of New York. Our Islip hotel offers a complimentary airport shuttle, state-of-the-art fitness center, indoor swimming pool, and 24-hour business center. Relax and unwind from the day's events in the Pavilion Lounge. The onsite Great American Grill(R) features cooked-to-order full American breakfast buffet daily and a relaxed dinner menu nightly. ... more   less 
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Also Known As:
Hilton Garden Inn Islip Macarthur Airport Hotel Ronkonkoma
Ronkonkoma Hilton Garden Inn
Hilton Garden Inn Ronkonkoma
Hilton Ronkonkoma

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