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“Hotel with a Heart !”

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Courtyard Long Island MacArthur Airport
Ranked #2 of 5 Hotels in Ronkonkoma
Reviewed November 20, 2012

My parents were stranded without power during Hurricane Sandy, the manager of this Marriott (Kevin Moran) went out of his way to get a room for my parents (father 85 years old, mother 84 years old) and allow them to stay at the hotel for three days.

This was a tough time on Long Island and there were no rooms to be had due to the huge effect of the storm, Kevin was a pleasure to deal with and treated my parents with respect, they loved the accomodations as well as the entire staff.

I would reccomend this hotel to anyone traveling on Long Island.

  • Stayed: October 2012, traveled with family
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2  Thank Bob P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brian M, Manager at Courtyard Long Island MacArthur Airport, responded to this reviewResponded December 3, 2012

Dear Bob P,
Thanks for taking the time to write a review about the Courtyard by Marriott. As you can only imagine so many people were affected by Sandy and then the snow storm after that did not help those who were already in need of assistance. We still have families and emergency crews staying with us to this day. We are glad to have been able to help your family and I hope that everything is back to normal. If there is anything we can do, please do not hesisitate to call on us. I will let Mr. Kevin Moran know about your kind words about him and the hotel. Again thank you.

Sincerely,
Brian J. Mauro

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180 - 186 of 253 reviews

Reviewed November 19, 2012

ATTENTION ALL TRAVELERS- this hotel is the one! this property was recently renovated- the colors are warm and pleasing to look at-- all the rooms are fresh and clean-- bed linens are bright white and comfortable to sleep in-- I am a pillow person, so i love having so many pillows to curl up with and get lost in while I sleep. the Market is always well stocked-- it takes some time for me and my children to reach a decision with anything-- the pool is a good size and usually a nice warm temp. the fitness center is great--and updated.
the front desk knew my first name by my sixth stay--
this hotel is my second home-- I feel safe and well rested and well taken care of by the staff--

Room Tip: every room is a good room--
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  • Stayed: November 2012, traveled with family
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Thank Dawn M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brian M, Manager at Courtyard Long Island MacArthur Airport, responded to this reviewResponded November 20, 2012

Dear Dawn M,
Thank you so much for this wonderful review. I have already shared our story at the hotel of your compliments from our Corporate Customer Care review and I can't wait to share this review as well. On behalf of the entire staff we cant wait to see you back!!! Thanks again.

Sincerely,
Brian J. Mauro
Rooms Division Manager

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Reviewed November 13, 2012

I paint flagpoles nationwide for my company polepainter.com and Working on Long Island is expensive to say the least. I was very pleased to find this Hotel mid Island. with a Red lobster next door it fit the bill for a good price and very comfortable room.

Room Tip: The only breakfast is the one you buy downstairs. I went elsewhere. Room and service was great.
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  • Stayed: June 2012, traveled on business
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Thank Polepainter
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brian M, Manager at Courtyard Long Island MacArthur Airport, responded to this reviewResponded November 19, 2012

To Polepainter,
At first I was thinking to myself that in light of a hurricane and a small snow storm, I haven't seen to many flag pole painters around. Then I saw the date of your stay and said "Makes more sence"! Thank you for taking the time to write a review about our hotel. It looks as though your overall stay was positive. I'm sorry that you went outside for breakfast. We do offer a full service breakfast experience with eggs and omelettes made to order, fresh made waffles and Starbucks coffee. However I'm happy you enjoyed your stay in a clean and comfortable room and the service met your expectations. We'll see you next season (or sooner).

Sincerely,
Brian J. Mauro
Rooms Division Manager

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Reviewed October 23, 2012

We love this hotel and have stayed here probably close to ten times now as we have family nearby. We made the mistake once of booking at the other Marriott down the road because they had a better rate. Nope, never again. This will be our only home away from home when we visit L.I. It is clean and the staff are friendly. We have never had a problem and we will be back there in two months again. We thank goodness that there is a great hotel near our family where we don't have to worry about the quality of anything. We recommend this completely. There is a place to buy snacks, including wine and champagne, if you are so inclined to do so.

Stayed: June 2012, traveled with family
Thank Tibby H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brian M, Manager at Courtyard Long Island MacArthur Airport, responded to this reviewResponded November 19, 2012

Dear Tibby H,
Thank you for taking the time to write a review on TripAdvisor. We are pleased to see that all of your past stays have been positive. I am glad to see that you tried the competition and realized that this is where you truly belong. We typically see a combination of how friendly the staff is and how clean the rooms are kept that keeps bringing people back. We'll see you back soon and thanks again for the review.

Sincerely,
Brian J. Mauro

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Reviewed October 3, 2012

The level of this Courtyard is slighly above this chain standards.

Apparently the location is mostly for business travellers therefore we were there on a leisure travel and it was perfect.
I was very impressed by the cleanness of the room and the entire place.
Rooms size was fine, beds were comfortable, staff was OK and quality of food at the bistro was reasonably good.
The hotel location is very convenient for almost all Long Island attractions, if you are planning to go to Manhattan for the day don't even dream to drive, you've got Ronkonkoma LIRR railway station, you arrive at Penn station in about 1 hour and 10 minutes and train rides almost every hour.
Yes - when I'll be back in that area surely I will stay there again

  • Stayed: August 2012, traveled with friends
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Thank rtwtraveller10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brian M, Manager at Courtyard Long Island MacArthur Airport, responded to this reviewResponded October 5, 2012

To Rtwtraveller10,
"Not just for Business Travelers" should be our new motto for this hotel. Thank you so much for your kind words. At the Courtyard we strive for 100% guest satisfaction and when we recieve a review like yours we know you were highly satisfied. I will make sure to share this with the entire staff.

Sincerely,
Brian J. Mauro

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Reviewed October 1, 2012

This hotel is exactly what you need when on a business trip. When you are tired and weary from travel, you might not need luxury, but you do need efficiency and convenience. You need to walk into your room and have everything there for you (definitely won't need to call the front desk for extra towels, as there is a STACK of them waiting for you!). It is not fancy, but is clean, comfortable and the staff is wonderful. This place has all the amenities you might want during a quick stay...from the Starbucks in the lobby (which is also a bar at night!), to the little market/convenient store near the front desk, complete with frozen meals and other treats like ice cream, this is a traveler's delight. Simple, no frills, and yet has everything you need. Not to mention, it is minutes away from the Long Island/MacArthur Airport. If my work takes me to Long Island again, I will not hesitate to book a room here.

  • Stayed: September 2012, traveled on business
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Thank Lisa P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brian M, Manager at Courtyard Long Island MacArthur Airport, responded to this reviewResponded October 5, 2012

Dear LisaP,
Thank you for taking the time to write this wonderful review for us. I will make sure to share all of your kind words with the entire staff. Remember, we don't just cater to the Business Traveler, we also cater to the Leisure Traveler as well. So if you're ever around the area again no matter what the reason, let us take care of your lodging needs so that you would consider us your home away from home. Thanks again for your review.

Sincerely,
Brian J. Mauro

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Reviewed September 23, 2012

The staff was friendly and accommodating. We had expected things to go wrong. Not once did that happen. The hotel had been renovated recently. Beautiful and clean. I always look for cleanliness especially in the bathroom. It was very clean. In the am you have free complimentry coffee to the left of bistro in the hallway. Again, the staff was very friendly. Keep in mind they had multiple wedding guests the place seemed full and everyday our room was cleaned in a timely fashion. Kudos to the housekeeping staff. WE want to mention we had a tire pressure warning light come on at night on returning to the hotel in our vehicle. It was dark maybe 9:30pm, the front desk had a young man pump our tire for us, thank you again Patrick. Turns out to be the valve just a slow leak tire is fine. Now that is service from a hotel that cares. The Bistro was very good. We ate there for breakfast every day. Our omelette was cooked to perfection and large enough we split it.
The pool was nice and clean not cloudy the hot tub was well hot!! Everything clean the staff work very hard and it shows.

  • Stayed: September 2012, traveled with family
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Thank sunnywoman54
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brian M, Manager at Courtyard Long Island MacArthur Airport, responded to this reviewResponded October 5, 2012

Dear Sunnywoman54,
We sincerely appreciate the review that was submitted about the Courtyard by Marriott. I was so happy to hear that even though you may have expected the worst, you wound up with the perfect wedding weekend. It is our business to make sure that no matter how many wedding guests we accomodate, we make them all feel pampered and to have a review which confirms this is what we love to see. I will make sure to let Patrick and the entirestaff know about your kind words of thanks.

Sincerely,
Brian J. Mauro

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Additional Information about Courtyard Long Island MacArthur Airport

Address: 5000 Express Dr S, Ronkonkoma, NY 11779-5551
Phone Number:
Location: United States > New York > Long Island > Ronkonkoma
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #2 of 5 Hotels in Ronkonkoma
Price Range: $132 - $331 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Courtyard Long Island MacArthur Airport 3*
Number of rooms: 134
Official Description (provided by the hotel):
The Courtyard Long Island Hotel is centrally located between the Long Island Expressway and the MacArthur Airport, offering complimentary airport shuttle service, hotel-wide WiFi, and parking. Our hotel offers large rooms that feature a sleeper sofa, work space with writing desk, a mini fridge and microwave, and plush bedding as well as spacious suites with separate living and sleeping spaces, fully equipped kitchens, whirlpool tubs, and a dining area that is ideal for traveling families or groups. This MacArthur Airport hotel in Long Island offers modern conveniences such as a heated indoor pool, a 24-hour business center, onsite fitness studio, an onsite restaurant and bar, and over 6,000 sq. ft. of flexible event space to host business or social occasions. ... more   less 
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Also Known As:
Courtyard By Marriott Long Island Macarthur Airport Hotel Ronkonkoma
Courtyard Hotel Ronkonkoma
Courtyard Ronkonkoma
Ronkonkoma Marriott
Ronkonkoma Courtyard

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