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Extended Stay America - Rochester - Greece
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Reviews (125)
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All reviewsgranola barsinstant oatmealfull kitchenroom was cleanelectric burnerspots and pansquiet locationhome away from homerochester greeceother hotelsplace to staywould definitely stay here againbusiness tripveterinarydeskfridgeaccommodations
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117 - 122 of 125 reviews
Reviewed December 30, 2012

Our family needed an inexpensive place to stay to break up a long drive. This hotel was clean, comfortable, and reasonably priced, and we would stay here again. The breakfast is pretty mediocre, but there's a Starbucks right down the street. It's nice to have a kitchen (with basic supplies) and fridge when you're on the road, although you'll want to bring your own dish soap. There's also no table in the room to eat on, which isn't great, but we were still happy with the overall experience of our stay.

  • Stayed: December 2012
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Thank Dicencal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
John D, Manager at Extended Stay America - Rochester - Greece, responded to this reviewResponded January 3, 2013

It was very kind of you to take the time to publish such a positive review of your stay. It's always satisfying to read positive feedback from our valued guests, like you. Although some companies run extravagant advertising campaigns for their hotels, we believe that the best kind of marketing is the public praise we get from our millions of happy customers. Our company motto is "Excellence Every Day, Every Way," and my promise to you is that we will continue to operate according to this practice; after all, that's how Extended Stay Hotels(sm) got to be the largest extended stay lodging brand in North America.

It would, of course, be our pleasure for you to repeat your experience with us in the future. Thank you once again, and feel free to reach out to us directly if we can assist you in any of your future travels.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 13, 2012

We have been staying at this location occasionally for about ten years. We were very glad to see that the place has been re-stored to near new condition. We had a very pleasant stay. This ESA is very well located near shopping and a major roads that gives you quick access to downtown Rochester, the airport, and the NYS Thruway is only about twenty minutes away.

  • Stayed: December 2012, traveled with family
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1  Thank jbel48
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
John D, Manager at Extended Stay America - Rochester - Greece, responded to this reviewResponded January 3, 2013

Thank you so very much for your nice review of our property. Whenever I read comments like yours, it always gives me such great pleasure. My entire staff strives to make every guest's stay totally enjoyable, and our greatest reward is validation that we've done just that. As a member of the Extended Stay Hotels(sm) family, we are proud to be a part of the premier lodging source for business and leisure travelers looking for a great room at a great rate. We know that our largest asset is our loyal base of customers like you, which is why we are so firmly committed to your satisfaction. By continuing to provide our valued guests with exceptional value, we know Extended Stay Hotels(sm) will remain the #1 extended stay lodging source in the North America.

Please know that we would be thrilled to have you again as our guest should your travel needs bring you back to our area. Once again, thanks for all of your very kind words.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 26, 2012

I and my family stayed three nights on the main floor. It was clean and comfortable, even had a lazy boy chair. The breakfast was pick up and go but was adequate for us. We were close to the highway but did not hear a lot of road noise. Someone did take the room above me and you could hear them moving around but it was not annoying. If you think that might be a problem I would suggest an upper room. The beds were very comfortable and the heating unit was quiet. If you want a clean place at a reasonable price this is your place. If you want to pay extra for things you don't really need pick something else. I would definitely would stay here next time.
We also had a water filter on the faucet in the kitchen.

Room Tip: Never pick a room near the ice machine, they are always noisy. We like the far end of the hall with an exit.
  • Stayed: November 2012, traveled with family
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1  Thank Shirley B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
John D, Manager at Extended Stay America - Rochester - Greece, responded to this reviewResponded November 28, 2012

It was very kind of you to take the time to publish such a positive review of your stay. It's always satisfying to read positive feedback from our valued guests, like you. Although some companies run extravagant advertising campaigns for their hotels, we believe that the best kind of marketing is the public praise we get from our millions of happy customers. Our company motto is "Excellence Every Day, Every Way," and my promise to you is that we will continue to operate according to this practice; after all, that's how Extended Stay Hotels(sm) got to be the largest extended stay lodging brand in North America.

It would, of course, be our pleasure for you to repeat your experience with us in the future. Thank you once again, and feel free to reach out to us directly if we can assist you in any of your future travels.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 19, 2012

My family had two rooms at this property, a Queen room on the second floor, and two double beds on the first floor. The second (and top) floor room was quiet, the first floor had a lot of hallway noise and from above too. Definitely a huge difference in room noise. I recommend only staying on the top floor! Rooms were clean, big enough. One room had a broken bathtub valve and the other had the smoke alarm hanging by the wire, so we were not impressed with the maintenance. Our bathtub also had a number of hairs in it when we checked in, so cleaning was not very thorough. I had requested and paid for a King bed, but none was available so was given a Queen, but still charged the King price. The bed was comfortable. The only personal care items given were a couple of small soaps. No hair dryer either, which I was surprised about. I thought that was a pretty standard item.

The kitchen area had 2 stove burners, a fridge and microwave. Only a saucepan and frying pan to cook in, no tea kettle, making heating up water and pouring it into my mug tricky.

Breakfast consisted of coffee, lukewarm water with tea bags one day only, and hot chocolate packets one day only also (we stayed two nights). There were packaged blueberry and chocolate muffins, granola bars, apples, oranges, and instant oatmeal packets. Breakfast is set out on a small shelf in the office area, there is no where to eat, so you have to go back to your room or take it with you.

We had a last minute rate for the room, which was a good deal. Otherwise I would stay in the Hampton next door for only a little more money, and get a nicer room, better hot breakfast, and a lobby to meet up with friends. I have stayed at Residence Inns before,and they are much nicer (a little pricier too). The Extended Stay Greece was an okay place to stay, and that's it.

Room Tip: Definitely get a second floor room!
  • Stayed: November 2012, traveled with family
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Thank Sharon K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
John D, Manager at Extended Stay America - Rochester - Greece, responded to this reviewResponded November 26, 2012

Thank you for taking the time to review your recent stay. We are committed to providing every guest with outstanding accommodations, so I was pleased to read your remarks about your room. Of course, I was disheartened to read that your stay wasn't 100% satisfactory. For that I am truly sorry.

The experience you described is truly regrettable. We strive to ensure that our guests have an exceptional stay. As this hotel’s manager, I can assure you that I have brought each of the issues you expressed to the attention of our staff.

We know that we didn’t get to be a member of America’s number one family of extended stay hotels over night; we did it by focusing on one customer at a time. We know that a totally satisfied customer is one who will come back and stay with us again. That is why we take your review so seriously. It reminds us that despite all of the regular praise we receive, we still have room to improve.

Although it is unusual for a guest to have the experience you did while staying with us, we would like to use your account to help us make our hotel even better. Again, I am deeply sorry that you did not have a completely enjoyable stay at our hotel, and I promise that we are focused on total guest satisfaction every day. Please don't hesitate to reach out to me at this hotel or to our guest relations team directly by visiting our website and clicking the Contact Us link at the bottom of the page. I do hope that you will let me demonstrate our redoubled efforts in the future here or at any of Extended Stay Hotels(sm)' other locations throughout the U.S. and in Canada.

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Reviewed November 13, 2012

this motel unit is very clean, friendly and has great service. location is great & quiet
location is a little tricky to find off the main drag. Overal it is a great location for business or shopping etc.

  • Stayed: November 2012, traveled as a couple
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1  Thank ThoroldRobert
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
John D, Manager at Extended Stay America - Rochester - Greece, responded to this reviewResponded November 15, 2012

I would like to personally thank you for taking the time to write such wonderful things about your experience. Our hotel is totally committed to the satisfaction of every guest who walks through our doors, which is why it is so rewarding to get feedback like yours; it tells us that we are delivering on that commitment. We strive to provide a "home away from home" experience for all of our guests, no matter if they are staying for a night, a week, or a month. It sounds like we were able to do just that for you, and we are truly honored for your recognition.

Once again, I and the entire staff at our hotel thank you for your very kind words, and we'd love to see you here again. Please don't hesitate to call on me for your future stays here or at any other Extended Stay Hotels(sm) location.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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