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“Good Hotel and helpful staff”

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Country Inn & Suites By Carlson, Rochester Airport - University Area
Ranked #7 of 31 Hotels in Rochester
San Francisco
Level Contributor
109 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
“Good Hotel and helpful staff”
Reviewed April 23, 2014

My son and I stayed at this hotel on a visit to University of Rochester. The school is only a short drive away so it was extremely convenient. I had a very pleasant stay and the staff was very nice as well. When I was checking out they were very concerned that we had a good stay and that was a nice touch.

I do recommend staying at this hotel if you are going to visit this area.

  • Stayed April 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank CuriousTraveler6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CISVisions, General Manager at Country Inn & Suites By Carlson, Rochester Airport - University Area, responded to this review, April 25, 2014
We are so glad to know that our hotel was a convenient place for you when your son and you were visiting University of Rochester. We hope that he liked their amazing campus and the college itself. We strive to give all our guests the best service possible and make them feel like they are home away from home. I am glad to know that you appreciated our staff. We will be waiting to accommodate you again when your travel brings you back this away. We wish you and your son the best for his college hunt.


Pinkesh Patel, General Manager and the whole team at Country Inn & Suites Rochester, NY
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528 reviews from our community

Traveler rating
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (59)
Date | Rating
  • English first
  • Portuguese first
  • Any
English first
Cherry Hill, New Jersey
1 review
Reviewed April 22, 2014

I am always worried about where I am staying when traveling especially when booking sight unseen. If you book this hotel you have nothing to worry about. This place is great!!! All of the staff members seem to be helpful and friendly. All the reviews you have read about the breakfast selections as well as the cookies and fruit and water available 24 hrs are spot on. The location is great, close to the city but yet in a safe suburbia type atmosphere. Plenty of great shopping and eating within a 10 min or less drive and close to the University of Rochester where my daughter was visiting. Now since my daughter committed to UR this will be my hotel of choice when we come up to visit. If you haven't guessed by now I highly recommend this place.

  • Stayed April 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Stephen S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CISVisions, General Manager at Country Inn & Suites By Carlson, Rochester Airport - University Area, responded to this review, April 25, 2014
Hello there… We are so happy to know that you enjoyed your stay with us and appreciate this honest, 5 Star review. We are glad that you would pick up for your next stay in Rochester and we will be waiting for your arrival. Thank you again or mentioning our amenities and what all we offer at this hotel.
We appreciate the valuable time you spent on writing about us. I am sure we will see you soon when your travel brings you to Rochester again.

Pinkesh Patel, General Manager and the whole team at Country Inn & Suites Rochester, NY
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Boston, Massachusetts
1 review
Reviewed April 20, 2014

kal patel was courteous,efficient and very helpful. he is every where he is backing cookies for guest,checking customer,after checking i went to pool kal was there to he was garbing dirty towels and putting more. from last two weekend i show he work on desk by him self heneed help in weekend.he is very polite even one customer was talking rude with him. 2nd day my room was not clean due to DND sign. he help up to change a linen. K patel is excellent.

  • Stayed April 2014, traveled on business
    • Value
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    • Cleanliness
    • Service
Helpful?
Thank angela m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CISVisions, General Manager at Country Inn & Suites By Carlson, Rochester Airport - University Area, responded to this review, April 21, 2014
Thank you!! Thank you!! Thank you!!

We are thrilled to know that Kal went above and beyond for you and our other guests at the hotel. He is truly an asset to us at this hotel. Thank you again for taking the time to write about your positive experience at our hotel. I am thrilled to see that you enjoyed your time at the hotel! I have shared your compliments with Kal, and he was honored that you mentioned him by name. Thank you for giving me the opportunity to recognize him for a job well done!
We will make sure that we accommodate you the same way and even better when your travel brings you back to Rochester.

Pinkesh Patel, General Manager and the whole team at Country Inn & Suites Rochester, NY
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Swarthmore, Pennsylvania
Level Contributor
41 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed April 19, 2014

I chose this hotel based on proximity to University of Rochester and RIT, both of which my daughter was visiting. It was an excellent price upon pre-registering. It was easy to find. The parking lot was small, as was everything inside -- lobby, breakfast area, elevator, and our room. But everything was pleasant -- desk service was great and attentive, breakfast was nice, and our room was sweet. For some reason, my key cards kept getting demagnetized, which was a little annoying, but at least the desk service was able to handle right away.

  • Stayed April 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Miku S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CISVisions, General Manager at Country Inn & Suites By Carlson, Rochester Airport - University Area, responded to this review, April 21, 2014
Hello.. Hello.. It was pleasure to accommodate you with our finest services and I am glad and appreciate you writing about your experience at this hotel. We are so pleased to know that we were able to keep up with our front desk service for the inconvenience that you had with your room keys. We sincerely apologize on that. However we have now rectified that issue. Again we thank you for this positive review and we wish you and your daughter good luck for College hunting.
It would be a great pleasure to have you again for your next visit to Rochester.

Pinkesh Patel, General Manager and the whole team at Country Inn & Suites Rochester, NY
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sackets Harbor, New York
1 review
Reviewed April 11, 2014

The staff is exceptional & an indication of a management team which understands the essence of service. We were treated like family during our stay due to a medical emergency. We HIGHLY recommend this facility!

  • Stayed April 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Terry R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CISVisions, General Manager at Country Inn & Suites By Carlson, Rochester Airport - University Area, responded to this review, April 14, 2014
Hello, on behalf of all our staff and myself, I would like to appreciate and thank you for writing about us and we are all delighted to know that you enjoyed you stay here with us. We will keep doing the best we can to accommodate you in future and all our guests visiting us with our finest services. Again thank you so much for this amazing review.

Pinkesh Patel, General Manager and the whole team at Country Inn & Suites Rochester, NY
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ithaca, New York
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed April 11, 2014

We stayed at this hotel as my husband was having surgery at Strong Memorial and it was only about 3 mils from the hotel. We can't express enough on how friendly and accommodating everyone wasy. The manager, Mr. Pinkesh Patel, was especially gracious and we truly feel his staff and other personnel reflect the high standard he sets. We were able to see him interact with them, and he obviously has great leadership and management skills. There were times during the week that the hotel was extremely busy...and yet none of the staff became "rattled" by all the needs and requests. We even observed one of the front desk managers assist a traveler who had been dropped off at the "wrong" hotel...took the time to calm them down, and then assist in getting them to the right place. Due to the surgery my husband had, he had some "special needs" and when I was able to bring him back to the hotel from the hospital, as soon as the staff as the front desk saw me trying to assist him out of the car, they immediately were right there to help, and even assisted him to our room. I was overwhelmed with such kindness. The room was maintained by a great housekeeping staff, who always greeted us in the morning. It was nice to always have hot coffee available in the lobby (any time of day), as well as some delicious cookies and "snacks." We would highly recommend this hotel to anyone going to Rochester...you will have a great experience and not be disappointed.

Room Tip: If handicapped or special needs...there are great rooms available.
See more room tips
  • Stayed March 2014, traveled as a couple
    • Value
    • Location
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    • Cleanliness
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Helpful?
Thank Linda S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CISVisions, General Manager at Country Inn & Suites By Carlson, Rochester Airport - University Area, responded to this review, April 14, 2014
We are in the hospitality industry, our goal is to make sure all our guests are happy and comfortable when they are at our hotel. We strive to go above and beyond for every guest and that is what keeps us going. We are always in a continuous improvement stage and we will always go that extra mile. I am glad to know that we were able to accommodate you nicely. We will also make sure we even surprise you more when your travel brings you to back to Rochester. Our staff were very delighted on such a review. Thank you again for your wonderful words and appreciate you taking time to do so.

Pinkesh Patel, General Manager and the whole team at Country Inn & Suites Rochester, NY
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toronto, Canada
Level Contributor
18 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed March 24, 2014 via mobile

We stayed at this hotel for 2 nights in March. Normally we would pick hotels in the downtown area but this time we decided to try something else. This is not a 5 star hotel but there are lots of impressive things about this hotel that makes me to give a 5 star rating:

- the front desk lady was very friendly and helpful
- free hot breakfast and dinner (Mon-Thur): I am not talking about crapy food here. The food selections are pretty complete and surprisingly good even it is free!
- the main entrance has cookies and coffees 24x7; in the morning, they do have bags of bananas/apples plus a bottle of water - really thoughtful!
- the room was clean and spacious, with refrigerator and microwave - these are keys when traveling with young children!
- the bed was firm with enough pillows
- free wifi in the room and the service was ok (only disconnected couple times at night)
- free parking
- location is good - drive to downtown only take 10-15 min local drive (they do have free shuttles too but we didn't try)
- they can get the Strong National Museum of Play tickets for a discounted price

In general, everyone in the family was very pleased with the service and quality we received. Again, this is not a big hotel but I like the coziness and the friendliness we experienced here. Also the location to different places including malls, and interstate I90, are really accessible.

Well done and please continue to keep this up! We look forward to coming back later this year!

Stayed March 2014, traveled with family
Helpful?
Thank SaugaBuds
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CISVisions, General Manager at Country Inn & Suites By Carlson, Rochester Airport - University Area, responded to this review, April 14, 2014
Hello there. Thank you so much for your time to write about us. We are so happy to know that you liked your stay with us and also happy with all we provide as amenities to our guests. Our staff is great and we strive to provide the best customer service to all that come visit our hotel. Again we will wait to see you again when you come to the area again. Thank you so much for your time and this positive review about us.

Pinkesh Patel, General Manager and the whole team at Country Inn & Suites Rochester, NY
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Country Inn & Suites By Carlson, Rochester Airport - University Area

Property: Country Inn & Suites By Carlson, Rochester Airport - University Area
Address: 797 E Henrietta Rd, Rochester, NY 14623-1405
Phone Number:
Location: United States > New York > Finger Lakes > Rochester
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#6 Business Hotel in Rochester
#8 Family Hotel in Rochester
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Country Inn & Suites By Carlson, Rochester Airport - University Area 3*
Number of rooms: 89
Official Description (provided by the hotel):
Here at the Country Inn & Suites, Rochester Brighton, we try to make you feel right at home. From our country decor, to our great customer service, and more! We are conveniently located across from Monroe Community College and The Sports Centre at MCC. This property has 89 non-smoking rooms featuring a complimentary breakfast buffet. The hotel is situated within walking distance of several popular restaurants. TGI Fridays is right in our parking lot. If your goal is relaxation, there is an indoor swimming pool, w fitness center located on the grounds. If business is your game, we offer free high speed wireless internet. Guests will find their commute to Rochester International Airport quick and easy with the free shuttle service. Club Carlson Rewards earns 20 points per dollar spent on qualifying stays. Our client are sure to rack up major points to redeem for hotel stays, airfare, car rentals, merchandise, gift cards and more. Whether you are here on business or pleasure we have a lot of amenities to suit your needs, including a hot complimentary breakfast, indoor pool & whirlpool, fitness center, free wired & wireless internet, refrigerators & microwaves in all rooms, and more! We are close to a lot of Rochester's attractions. ... more   less 
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Also Known As:
Country Inn & Suites Rochester Brighton Hotel Rochester
Country Inn And Suites Rochester Brighton
Wellesley Rochester

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