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Country Inn & Suites By Carlson, Rochester Airport - University Area
Ranked #13 of 29 Hotels in Rochester
Reviewed August 7, 2013

Was a little leary of staying here as I'm not familiar with this line of hotels, but we were very pleasantly surprised. The front desk clerk was very nice and greeted us by name on our very late arrival, there were hot cookies, but most importantly, the hotel was clean, the room was clean and neat, and the bed was good. The mattress was a good mattress and the bed linens were good. I'd suggest an upgrade in towels, and we did find that the tissues ran out after just two, but I'll trade a good mattress and cleanliness for that little inconvenience. Breakfast was the standard hot fare, but also offered whole fresh fruit, which was appreciated. Some yogurt would be a nice choice, also. All in all, a great value and would definitely stay here again.

  • Stayed: August 2013, traveled with family
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1  Thank Lowper
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Reviews (551)
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416 - 422 of 552 reviews

Reviewed August 5, 2013

We stayed the night in Rochester on a visitation to RIT. Check in was great, front desk staff was very accommodating on a late arrival. In the morning, we got up early to take a shower only to find out there was no hot water. After calling the front desk, we were told there would not be any hot water and they did not know when it would be fixed. The front desk clerk took my cell number and indicated she would have the manager call me about this matter, which i really appreciated. Unfortunately, the manager never called. Additionally, the breakfast would have been much better but only one waffle maker worked properly, the other registered an error when it was used. Overall, the front desk staff was very good, but the management did not seem to address the lack of hot water in the hotel very appropriately. Unfortunately when you stay in a hotel it is reasonable to expect to be able to take shower in the morning.

Room Tip: Check on hot water situation before staying
  • Stayed: August 2013, traveled with family
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1  Thank Jeff5395
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Visions H, General Manager at Country Inn & Suites By Carlson, Rochester Airport - University Area, responded to this reviewResponded August 15, 2013

Hello there, Thank you so much for your time to write a review about us. I apologize on all issues and the lack of communication on our part that you had to go through. We will make sure that our staff our trained to handle situations like this better. We have finally got our issues with Hot water resolved and have not had any problems till now. Again, I appreciate your time to write about us and will also make sure that we are going that extra mile to satisfy all of our guests.
Pinkesh Patel, General Manager and the whole team at Country Inn & Suites Rochester, NY

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 5, 2013

Just stayed here last night. Front desk staff was very pleasant, both at check-in and check-out. However, we found out that the lovely lady at the front desk was also responsible for taking care of the breakfast area as well this morning. We were sitting close enough to hear the front desk phone ringing, see a customer waiting to be checked out, and watch the poor lady try to put out more eggs on the buffet. My question is, "Where was the manager?" The breakfast buffet was only basic, at best. I usually stay at Hampton Inns where the breakfast buffet is better.
Our room was clean, however, in need of an update. The carpet was stained and worn in places. The carpeted molding at the floor and wall juncture was pulling away in a few places. Bath amenities were basic (shampoo, conditioner, body lotion). Water pressure in the shower was great. However, I had to keep adjusting the temperature. This could be an issue if a child was in the shower. Several times, the water became very hot without adjusting it.
Overall, this was an average motel. Management should really address the breakfast area to stay competitive. It would be nice to see more help available for the front desk staff.

  • Stayed: August 2013, traveled with family
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1  Thank MaryJane18
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 2, 2013

We stayed overnight in this Rochester hotel in order to view church history sites in a nearby area. It is hard to find places that can accommodate a family of five or more. This place was convenient to the highway and to area restaurants. It was very clean and inviting. We enjoyed the free cookies in the lobby. We also enjoyed the indoor pool and hot tub that evening. The room was very comfortable and clean with nice decor. The service was excellent. The staff goes out of their way to make sure guests are comfortable. The next morning we enjoyed an excellent breakfast that for our family would have cost us $40 at a restaurant. That type of complimentary breakfast really adds to the benefit. We arrived on a Friday, but I also understand there is an arrangement for a complimentary dinner with a local restaurant on weekdays. We would stay here again anytime coming to this area.

Room Tip: Double queen suite room accommodated our family of 5 very comfortably with 2 Qs and a sofa sleeper...
  • Stayed: July 2013, traveled with family
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1  Thank Jim B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CISROCHESTER, General Manager at Country Inn & Suites By Carlson, Rochester Airport - University Area, responded to this reviewResponded August 4, 2013

We appreciate your kind words and glad to know that we were able to accommodate you in one of our family suites. We are also happy to know that you liked the amenities that we offer at this hotel. We will be waiting for your arrival at our hotel again so that you enjoy our complimentary dinner that is served at one of our sister hotels, Monday through Thursday. Our breakfast is one of the best and we try to add more and more to have a huge variety. Again thank you so much for the review about us and look forward to accommodate you in future.

Pinkesh Patel, General Manager and the whole team at Country Inn & Suites Rochester, NY

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Reviewed July 28, 2013 via mobile

Okay, so after free breakfast, dinner with an alcoholic beverage (Monday-Thursday), constant coffee/hot chocolate, Otis spunkmeyer cookies and movies, I honestly don't know how you do make money. The staff was great! The evening desk lady remembered why we were there. The washcloths were folded like little ducks. There was a little goodie bag in our room!! I chose this hotel by referral. And I will do the same. Thank you!!!!!

  • Stayed: July 2013
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3  Thank Wendycrn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CISROCHESTER, General Manager at Country Inn & Suites By Carlson, Rochester Airport - University Area, responded to this reviewResponded August 4, 2013

We are in the hospitality industry, our goal is to make sure all our guests are happy and comfortable when they are at our hotel. We strive to go above and beyond for every guest and that is what keeps us going. We are always in a continuous improvement stage and we will always go that extra mile. I am glad to know that we were able to accommodate you nicely. We will also make sure we even surprise you more when your travel brings you to back to Rochester. Thank you again for your wonderful words and appreciate you taking time to do so.

Pinkesh Patel, General Manager and the whole team at Country Inn & Suites Rochester, NY

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Reviewed July 26, 2013

Nice clean room with very comfortable beds. They have Tv, dvd, coffe maker, iron, fridge and microwave in the room. Towels were plenty. There is also shampoo, conditioner an moisturizing creme. Good sized tub and good water pressure in the bathroom.
Very friendly and helpful staff. Everyone is really nice.
Delicious breakfast. Food is plentiful and there is a big variety to choose from.

  • Stayed: July 2013, traveled with family
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1  Thank skAylin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CISROCHESTER, General Manager at Country Inn & Suites By Carlson, Rochester Airport - University Area, responded to this reviewResponded August 4, 2013

Hello there. Thank you so much for your time to write about us. We are so happy to know that you liked your stay with us and also happy with all we provide as amenities. Our staff is great and we strive to provide the best customer service to all that come visit our hotel. Again we will wait to see you again when you come to the area again. Thank you so much for your time and this positive review about us.

Pinkesh Patel, General Manager and the whole team at Country Inn & Suites Rochester, NY

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Reviewed July 19, 2013

We were not sure when we going to be in Rochester, NY so we did not make any reservations. Tried the Marriott and they were full. Thankfully the Country Inns & Suites had an opening and we stayed 2 nights. Probably saved a bunch of money too. Free dinner and free breakfast. Nice accommodations. The only 'blurb' was the water ran out brown and then tea colored for a while. They probably have some iron pipes that have rusted. Overall very happy with the accomodations.

  • Stayed: July 2013, traveled as a couple
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1  Thank Kenny T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CISROCHESTER, General Manager at Country Inn & Suites By Carlson, Rochester Airport - University Area, responded to this reviewResponded August 4, 2013

We appreciate your kind words and thank you for taking the time to write about us. We do have a lot to provide to our guests, more than what other hotels do in this area. I am glad to know that you were happy with the accommodations. However we are sorry to know about the water issues we encountered during your stay with us. We apologize on behalf of the management and town for shutting our water down due to maintenance in the area that triggered the water issues. Again we are very sorry about that and we will take a step further to make sure we are better with communicating if such issues do arise in future. Thank you again for the review and we will see you soon when you are back in Rochester.

Pinkesh Patel, General Manager and the whole team at Country Inn & Suites Rochester, NY

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Country Inn & Suites By Carlson, Rochester Airport - University Area

Address: 797 E Henrietta Rd, Rochester, NY 14623-1405
Phone Number:
Location: United States > New York > Finger Lakes > Rochester
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#6 Business Hotel in Rochester
#8 Family Hotel in Rochester
Price Range: $89 - $171 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Country Inn & Suites By Carlson, Rochester Airport - University Area 3*
Number of rooms: 89
Official Description (provided by the hotel):
Here at the Country Inn & Suites, Rochester Brighton, we try to make you feel right at home. From our country decor, to our great customer service, and more! We are conveniently located across from Monroe Community College and The Sports Centre at MCC. This property has 89 non-smoking rooms featuring a complimentary breakfast buffet. The hotel is situated within walking distance of several popular restaurants. TGI Fridays is right in our parking lot. If your goal is relaxation, there is an indoor swimming pool, w fitness center located on the grounds. If business is your game, we offer free high speed wireless internet. Guests will find their commute to Rochester International Airport quick and easy with the free shuttle service. Club Carlson Rewards earns 20 points per dollar spent on qualifying stays. Our client are sure to rack up major points to redeem for hotel stays, airfare, car rentals, merchandise, gift cards and more. Whether you are here on business or pleasure we have a lot of amenities to suit your needs, including a hot complimentary breakfast, indoor pool & whirlpool, fitness center, free wired & wireless internet, refrigerators & microwaves in all rooms, and more! We are close to a lot of Rochester's attractions. ... more   less 
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Also Known As:
Country Inn And Suites Rochester Brighton
Country Inn & Suites Rochester Brighton Hotel Rochester
Wellesley Rochester

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