At 5:15am, we were awakened to a loud alarm. At first we thought it was our radio or wakeup or iPhone alarm and shut everything off but it turned out to be the fire alarm. We thought that an announcement would be made to evacuate the building but nothing was announced and I did not see anyone leaving their rooms. We felt it was maybe a false alarm but even after 2-3 minutes, the alarm was blaring. I was calling downstairs to see if this was real and there was no answer and we still did not see anyone leaving our floor or taking the stairs down. After a few more minutes, we decided to leave the room and when we left the building, we saw hotel guests standing outside along with a fire truck and several firemen. After we came outside, a few more people were still coming out of the building - we definitely were not the last ones. There was no fire and we went back in after waiting for 30-45 minutes outside and again, nothing was said about why this happened and no offers for compensation or even a bottle of water. The staff executed very poorly during this incident. Announcements should have been made - who knows how many people actually came out of their rooms or not? There was no checking from door to door b the hotel staff or firemen. If there was a real fire, I'm not sure if we would have made it out of this place alive.
- Official Description (provided by the hotel):
- Specifically designed for the way you travel, Courtyard by Marriott Rochester Brighton is a hotel near Rochester, New York that boasts modern amenities and thoughtful services. Our setting is perfect - just minutes from the Greater Rochester International Airport (ROC), downtown Rochester, historical landmarks and area business centers. For your convenience, we provide complimentary airport shuttle service from 7 a.m. to 11 p.m. daily. Our inviting lobby features flexible spaces to work and relax. Complimentary Wi-Fi throughout the hotel and our lobby GoBoard allow easy access to the latest news, weather and airport conditions. Savor a hearty, healthy and affordable breakfast or dinner at The Bistro - Eat. Drink. Connect. The casual eatery serves beer and wine in the evening and Starbucks(R) coffee beverages all day. Our hotel features newly renovated rooms with Marriott's latest and most innovative room design, while the fitness center encourages productivity morning, noon and night. ... more less
- Reservation Options:
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- Also Known As:
- Courtyard Rochester Brighton Hotel Rochester
- Rochester Courtyard
- Rochester Marriott