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“Disappointed with overall experience!”

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Hampton Inn Rochester-Greece
Ranked #4 of 31 Hotels in Rochester
Certificate of Excellence
United States
2 reviews
“Disappointed with overall experience!”
Reviewed May 29, 2014

This hotel is over crowded during certain times of the year and they can't handle the people load! You won't get breakfast food or a place to sit down to eat! Female staff more interested in socializing than taking care of their customers. Turned on the heat and it smelled like the room was on fire, had to turn it off. Worst Hampton Inn we've stayed at, very disappointed.

  • Stayed May 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton

Helpful?
Thank Kim K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lsheremeta, Manager at Hampton Inn Rochester-Greece, responded to this review, June 2, 2014
Hello, I am very sorry for the problems that arose during your stay. I understand the breakfast area can get crowded at times when many of our guests are headed out at the same time. I will work with the team on how to better accommodate this. I will address the other concerns with our team and ensure that we are providing a better experience to all of our guests. Again thank you this is how we learn what we need to improve upon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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529 reviews from our community

Traveler rating
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (31)
Date | Rating
  • English first
  • German first
  • Italian first
  • Portuguese first
  • Any
English first
Level Contributor
19 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed May 22, 2014

Very nice hotel. Clean and quiet. Good breakfast. Pleasant stay. The pool was also very nice. Good thing: we could open the window in our room. Queen beds though were too small. Kind personnel. The cleaning ladies were very nice. Close to restaurants and attractions.

Room Tip: If you are a couple, do not choose the bedroom with queen beds, beds are too small
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  • Stayed May 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Isab16
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lsheremeta, Manager at Hampton Inn Rochester-Greece, responded to this review, June 2, 2014
Thank You for your review I am glad that you enjoyed your stay with us.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Glovesville, United States
1 review
Reviewed May 14, 2014

Cleanliness not a strong feature! Pool host birthday parties for young children. Too small of a space to have a bunch of screaming kids at 9pm. Hot tub looked small but could not enjoy it, it was broken.

  • Stayed May 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton

Helpful?
Thank Michelle L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
2 reviews
Reviewed May 8, 2014

Hotel was very clean and quiet. Brandon at the front desk was a pleasure to deal with very helpful and knowledgeable of the area. Very nice lobby area that allowed us to visit with other family members. We had a great time lots of shopping and restaurants near by.

  • Stayed May 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton

Helpful?
Thank 492cristig
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lsheremeta, Manager at Hampton Inn Rochester-Greece, responded to this review, June 2, 2014
I am pleased that you enjoyed your stay and were able to visit with your family. I will pass along your kind comments to Brandon he truly is an asset to our team.
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Mexico, United States
Level Contributor
6 reviews
6 hotel reviews
Reviewed April 30, 2014

Our family of 3 adults (which included a 84 year old retired Home Ecc. teacher.) and 3 well behaved Yorkie terriers had a pleasant stay... The staff was outstanding... If we had any questions, the staff was always pleasant and ready to help... We asked them for trip information to local attractions and restaurants and they printed out directions for us.. For us this was return visit because we enjoyed the hotel and area. At the first visit, we mentioned that we usually travel with our dogs. Your staff told us that the hotel did accept dogs. We said that we would be back. Our second visit was as good if not better than the first since we had our pets with us.

  • Stayed April 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton

Helpful?
Thank Robert G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nsweazy1, Director of Sales at Hampton Inn Rochester-Greece, responded to this review, May 6, 2014
Thank you for taking the time to share your experience while a guest at Hampton Inn Rochester North. I am so pleased your family ( including the 3 very well behaved Yorkies) enjoyed your stay. As I know I personally enjoyed my conversations I had with you during your stay, plus being able to have a Dog Gone Good time meeting your yorkies, I thank you for returning to us. As a pet lover myself, and on behalf of the entire staff, your pets are like family and will always be welcomed and treated as such when at Hampton Inn Rochester North. We look forward to your next visit.

Yours in Hositality,

Nancy Sweazy
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Severn, Maryland
Level Contributor
4 reviews
4 hotel reviews
Reviewed April 29, 2014

This is the second time, I've stay in this particular hotel, the room was very clean, the bed extremely comfortable. The staff were very courteous and friendly. I will definitely go back there next year.

  • Stayed April 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton

Helpful?
Thank gloriag884
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nsweazy1, Director of Sales at Hampton Inn Rochester-Greece, responded to this review, April 30, 2014
Thank you for your kind comments about your stay at Hampton Inn Rochester North. We have a great team of staff that not just demonstrates high quality of customer service daily, but they go above and beyond to exceed every guests expectations. We look forward to your return to our hotel again soon.

Yours in Hospitality,

Nancy Sweazy
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Wappingers, United States
Level Contributor
40 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed April 21, 2014

Nice, clean hotel with great breakfast options, beautiful lobby, snacks, tea, coffee, hot chocolate all day and evening and free newspaper. The staff was friendly and welcoming. We had a problem with some outside noise and the manager and host were very helpful. This hotel is in a nice location and is well worth the money!

  • Stayed April 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton

Helpful?
1 Thank Susan L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nsweazy1, Director of Sales at Hampton Inn Rochester-Greece, responded to this review, April 22, 2014
Thank you for taking the time to share your experience while a guest at Hampton Inn Rochester North. I look forward to sharing your comments with the entire staff. Our staff takes great pride in providing a great stay experience for every guest, every day, every stay. I glad you were a part of that. Thank you for choosing Hampton Inn Rochester North as your hotel while in the area. Please come visit us again soon.

Yours in Hospitality,
Nancy Sweazy
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hampton Inn Rochester-Greece

Property: Hampton Inn Rochester-Greece
Address: 500 Center Place Dr, Rochester, NY 14615-4014
Phone Number:
Location: United States > New York > Finger Lakes > Rochester
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
#2 Best Value Hotel in Rochester
#3 Romantic Hotel in Rochester
#3 Family Hotel in Rochester
#5 Business Hotel in Rochester
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Hampton Inn Rochester-Greece 2.5*
Number of rooms: 117
Official Description (provided by the hotel):
The vibrant city of Rochester, on the southern shore of Great Lake Ontario, is home to the Hampton Inn hotel. Conveniently located in Rochester-North just 10 minutes from downtown, the Rochester hotel is 5 minutes from Lake Ontario and 7 miles from the Greater Rochester International Airport.While staying at our newly renovated hotel, you'll enjoy a complimentary Deluxe Hot Breakfast Buffet each morning to include waffles and scrambled eggs, an indoor heated swimming pool and whirlpool spa, a newly renovated fitness center, complimentary wireless high speed internet access, microwaves and refrigerators in every room. All this and world class service to make your stay with us a memorable one. The Hampton Inn Rochester North is close to all the things to do and see in Rochester including the Strong Museum and Science Centre. The George Eastman House International Museum of Photography offers a collection of photography unmatched in the Western world. Rochester Broadway Theatre League offers live touring productions while wine buffs can venture to the Finger Lakes Region for winery tours. Popular Rochester restaurants are nearby the hotel in Rochester as is shopping at the Greece Ridge Centre Mall. Outdoor enthusiasts can enjoy one of the many Rochester parks or a round of golf at some of the best private and public courses in upstate New York, home to several PGA and LPGA events. Just 90 minutes east of Niagara Falls and even closer to the beautiful Genesee Valley, the hotel in Greece NY offers an ideal location to discover all that Rochester has to offer. Just minutes from Greater Rochester International Airport and within walking distance to nearby restaurants, and direct access to a beautiful 7 mile walking/jogging path, Hampton Inn Rochester North is conveniently located off the I-390 expressway as well as the main thoroughfare, route 104 making it easy to get anywhere around Rochester. ... more   less 
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Also Known As:
Hampton Inn Rochester North Hotel Rochester
Rochester Hampton Inn

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