I'd like to qualify this review by saying our stay was not all bad. The rooms were clean, and the air-conditioning worked. That's the good news. A member of our group was robbed INSIDE of the hotel, her purse snatched right out of her hands. Legend's restaurant and bar was terrible. First morning our breakfast was not what we ordered, no satisfaction from the manager. Second morning decided on the buffet, and how scrambled eggs can be in brick-form and taste like fish is beyond me. A couple with us took their chances again by ordering off the menu. Poor choice, as once again the order was wrong. We helped ourselves to the silverware and refilled our water, as our waitress went missing. We waited 30 minutes for coffee, as they "ran out of fresh coffee". I guess they never heard of a Bunn. After the fellows in the booth next to us repeated their order FOUR TIMES to the waitress, we knew exactly what they wanted, and when their meal arrived, it too was wrong. We both summoned the manager at about the same time, and stated our cases. Today, breakfast was on the house! It was terrible, but it was free. It would have been $24 for two buffets by the way. The bar was ok. Aside from the extremely drunk young man who screamed "turn on the [--] Bills game you [--] [--]!" over and over while the bartender giggled and told him to 'shushhhhhh". We sat at a table about 10 feet from the bar, and was not once visited by a waitress to take our order. We made our way to the bar and ordered, and noticed the snacks on the bar. When we asked for some, the bartender told us "they're for everybody!". "Right, we know, we want some to sit on our table rather than walk over here for a handful.....oh, never mind." Noting the hotel booked two weddings along with our convention of oh, about 200 people, was not a big deal.....until one of the wedding parties tried to use the room we were already in. These poor people set up their reception in the HALLWAY so their guests could mingle while we finished our business and vacated. We were accosted by pan-handlers when we walked out of the hotel. Literally right out side the door. Sirens screamed up and down main all hours of the day and night. I hoped to lock my valuables in the safe in our room, but someone had stolen the key. The staff were indifferent at best. When we checked out, we noted a fee for having a safe in our room! That was $2 taken of the bill, as was the tax of 0.16 cents they charged on the fee. The pool was staffed with a lifeguard at all times, and it was fun there. We had a good view of the river, and the rooms were equipped with an adjustable-firmness bed. Overall, I'd never stay here again (this is our second time. We agreed to try it again). I'd never, ever eat here again. I'd never recommend this place to a friend.
- Official Description (provided by the hotel):
- Convenient downtown location central to all of Rochester's attractions and businesses. Newly renovated and rebranded, The Radisson Riverside Hotel Rochester offers Legends Bar and Grill onsite, fitness center, business center and free wifi ... more less
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- Also Known As:
- Clarion Hotel Rochester Riverside
- Clarion Rochester
- Rochester Clarion