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“Not business traveler friendly” 2 of 5 bubbles
Review of Radisson Hotel Rochester Riverside

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Radisson Hotel Rochester Riverside
Ranked #9 of 31 Hotels in Rochester
Atlanta, ga
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Not business traveler friendly”
2 of 5 bubbles Reviewed March 26, 2014

I stayed here for over a week and while the rooms have been updated and the staff is friendly, it's definitely not run with business travelers in mind. Breakfast and/or coffee is not included like it is at most other hotels. Internet barely works and I've been on the help line twice with minimal success. The hotel staff leave carts of work supplies and paint in the hallways at all hours of the day. Also, my room is right next to a service entrance that is left open most of the day. I've seen piled up room service leftovers dumped in this hallway right by my room.

The parking lot is also scary to park in as the spaces are extremely small. I heard of two incidents this week where someone brushed a concrete post trying to park.

The location is good for events downtown but it's just not even close to being ranked with the other business-friendly hotels.

  • Stayed March 2014
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Katy H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MichaelMarsch, General Manager at Radisson Hotel Rochester Riverside, responded to this review, March 28, 2014
Thank you for taking the time to share your feedback about your stay at the Radisson Hotel Rochester Riverside. I am so glad that you enjoyed your guestroom and the service that our team provided you during your stay. I am sorry that you did not receive a breakfast with your rate plan. Many of these rate plans are negotiated with the needs of the traveler in mind and I would be happy to see if we can establish a rate with breakfast for future stays at our property. Please contact me directly, and I would be more than happy to ensure that your expectations are exceeded. Safe Travels.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,386 reviews from our community

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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (221)
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English first
Pune, India
Level Contributor
14 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 bubbles Reviewed March 26, 2014 via mobile

Hotel is average for the price the front desk is poor and overall service levels are below average

The breakfast (free) is best skipped

The bar food is decent but overall found the Hyatt across the road much better although slightly expensive

Stayed March 2014, traveled on business
Helpful?
Thank N T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MichaelMarsch, General Manager at Radisson Hotel Rochester Riverside, responded to this review, March 28, 2014
Thank you for taking the time to share your feedback about your recent stay at the Radisson Hotel Rochester Riverside with the Trip Advisor community. I am sorry for the inconvenience that you experienced during your recent stay. Since our goal is to ensure that all of our guests are 100% satisfied with their experience, please reach out to me directly the next time you visit Rochester and I will personally ensure your expectations are exceeded.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Thane, India
Level Contributor
38 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 bubbles Reviewed March 24, 2014

Spent one night during our visit to Niagara falls. The rooms are big with very comfortable bedding. Nice bathroom and most important you will get wi-fi, TV & electric kettle with Coffee / Tea sachets, which energizes you after a hectic day.

The hotel is located in the heart of city. We could not get time to explore the downtown, as we arrived late from Thousand Islands, but I guess you can spend a day in Rochester.

  • Stayed August 2013, traveled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Spark80
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MichaelMarsch, General Manager at Radisson Hotel Rochester Riverside, responded to this review, March 25, 2014
Thank you for the feedback that you recently provided through Trip Advisor! We are glad that you had a nice stay and that you found our newly renovated guest room comfortable! We truly appreciate your feedback and look forward to your next trip to Rochester! Safe Travels!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Rochester, New York
Level Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 bubbles Reviewed March 24, 2014

We stayed at the Radison for the St Patrick's day weekend celebration and parade. The accommodation were very good, room nicely decorated and clean. Plenty of towels, supplies etc. Beds were very comfortable. Was pretty quiet even given the large crowds in the hotel because of the parade and parties. Would stay again!

  • Stayed March 2014, traveled with friends
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Glen J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MichaelMarsch, General Manager at Radisson Hotel Rochester Riverside, responded to this review, March 25, 2014
Thank you for your recent Trip Advisor comments! We appreciate your feedback and are glad that you enjoyed your experience during the St. Patrick’s Day parade weekend! We appreciate your loyalty and look forward to your next visit!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Philadelphia, Pennsylvania
1 review
4 of 5 bubbles Reviewed March 23, 2014

We needed a last minute reservation over the winter and the Radisson in Rochester came through with a great room! It happened to be a weekend of a major concert just a few blocks away and they couldn't be more accommodating to us. The hotel has a lively lobby scene and is just steps from the places we wanted to be (Dinosaur BBQ and Blue across Arena)

Next time we are in Rochester this will be our first choice.

  • Stayed December 2013, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Rhodesian444
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MichaelMarsch, General Manager at Radisson Hotel Rochester Riverside, responded to this review, March 24, 2014
We appreciate your recent comments that were posted on Trip Advisor! We are glad that you had a nice stay and enjoyed your experience. It is our goal to be positioned as the hotel of choice among our guests. We appreciate your loyalty and look forward to your next visit to Rochester. Safe Travels!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Rochester, New York
1 review
5 of 5 bubbles Reviewed March 20, 2014

The hotel staff was very accommodating. I stayed at the hotel for the Ugly Disco and the following weekend for the St Patricks Day parade. Both weekends we had a wonderful stay and will continue to stay in the hotels in the future. Very pleasant experience. Special thank you to Syed Younus for assisting with booking the rooms and making sure our stay was a great experience.
I would only recommend that if people are staying for more than 1 night to offer deals/packages.

  • Stayed March 2014, traveled with friends
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Michelle R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MichaelMarsch, General Manager at Radisson Hotel Rochester Riverside, responded to this review, March 22, 2014
Thank you for your recent Trip Advisor comments! We are so pleased that you enjoyed your stays while attending the Ugly Disco and over the Patrick’s Day weekend! I am glad the Syed was so accommodating! I will be sure to pass along your kind words. We look forward to your next visit to our wonderful property.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
NYC
Level Contributor
40 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 bubbles Reviewed March 20, 2014

We stayed here one night while touring U of R; chose it for proximity to the campus and it was very convenient. Our room was clean and pleasant, but the connecting room to ours was very loud so we asked to change rooms and they were accomodating. Nice staff, in both the hotel and restaurant--food was only fair and we wouldn't eat there again.
If we go back to Rochester we will likely try a different hotel and see a different part of the city.

Stayed March 2014, traveled with family
Helpful?
Thank Juliettegold
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MichaelMarsch, General Manager at Radisson Hotel Rochester Riverside, responded to this review, March 22, 2014
We appreciate your recent comments that were posted on Trip Advisor! We are glad that you had a nice stay and enjoyed your experience. Our proximity to the University of Rochester makes our property a perfect hotel for students and their families. I apologize for the noisy guests that you experienced but am glad that our staff was able to address your concerns to ensure your satisfaction. We look forward to your next visit to Rochester! Safe Travels!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Radisson Hotel Rochester Riverside

Property: Radisson Hotel Rochester Riverside
Address: 120 E Main St, Rochester, NY 14604-1699
Phone Number:
Location: United States > New York > Finger Lakes > Rochester
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#12 Business Hotel in Rochester
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Radisson Hotel Rochester Riverside 3.5*
Number of rooms: 460
Official Description (provided by the hotel):
Convenient downtown location central to all of Rochester's attractions and businesses. Newly renovated and rebranded, The Radisson Riverside Hotel Rochester offers Legends Bar and Grill onsite, fitness center, business center and free wifi ... more   less 
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Also Known As:
Clarion Hotel Rochester Riverside
Clarion Rochester
Rochester Clarion

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