My husband and I arrived at the hotel at around 11:00 on a Thursday night only to find that the hotel did not have our reservation. We have booked through expedia and the hotel had not received the fax. They then told us to hold on while they called and just left us standing at the desk. We had to make the call to expedia ourselves and ask them to fax over the paperwork for our reservation (which had already been done that afternoon and apparently lost by the front desk). After we finally get into our room, we awake to a loud banging noise at 2 a.m. After my husband and I realize that the loud noise is at our door, we look through the peep hole to discover that a half naked man is either drunk or sleep walking and is trying to get in the wrong room. We tried to tell him that he had the wrong room, but he was shouting so loudly it didn't do any good. We had to call security to get him the hell out of there! The next night as we go to brush our teeth, we realize there is no water and after a call to the front desk, we are told the hot water heater was broken and the whole building was out of water...fabulous! The next day, as we got ready for a wedding, there was water, but it was not hot and showering was done rather quickly. Other than these things listed above, the hotel was clean and the shuttle service back and forth to the airport was great!
- Official Description (provided by the hotel):
- Convenient downtown location central to all of Rochester's attractions and businesses. Newly renovated and rebranded, The Radisson Riverside Hotel Rochester offers Legends Bar and Grill onsite, fitness center, business center and free wifi ... more less
- Reservation Options:
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- Also Known As:
- Clarion Hotel Rochester Riverside
- Clarion Rochester
- Rochester Clarion