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“Good hotel in Downtown Rochester with river views”

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Radisson Hotel Rochester Riverside
Ranked #13 of 31 Hotels in Rochester
Atlanta, Georgia
Level Contributor
51 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
“Good hotel in Downtown Rochester with river views”
Reviewed March 6, 2012

I stayed in the Radisson Riverside for two weeks while working in Rochester. Check-in went smoothly, however; I received two envelopes from different managers upon arrival each week (definitely overkill). The rooms are nice and have a 'Sleep Number Bed' in each - please don't forget to select a number otherwise you'll feel like you slept on the sidewalk the next day (day one mistake). There were ample of towels in the bathroom. And a decent sized plasma television.

Great view of the river and downtown.

Free wireless internet connectivity.

I ordered room service at least four times during my two stay. They only messed up my order once.

I didn't like that I had to stop by the front desk to check out each week to obtain the bill and check-out (opposed to bill under the door and remain on the same card).

Note: There is a $7 parking fee each night. I think this should be free for hotel guests (it not like its NYC).

  • Stayed February 2012, traveled on business
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Helpful?
Thank swtnpetite
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MichaelMarsch, General Manager at Radisson Hotel Rochester Riverside, responded to this review, March 8, 2012
Thank you for your recent Trip Advisor review! Your feedback is important to us and allows us to continue to improve the level of our product and service! We look forward to your next trip to Rochester! Safe Travels!
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1,422 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (224)
Date | Rating
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English first
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed February 29, 2012

Our family had a short 3day stay last week at the Riverside and enjoyed ourselves so much. The staff was so pleasant and accomidating to my children. Brian at the front desk was extremely helpful. Isreal the bellhop was very informative on the area and quick to help with anything we needed including convenient shuttle service. In Legends Debbie and Donna were great servers who made the children feel comfortable and welcome. Any and all future visits I take back to Rochester I will definitely spend at the Riverside. And the children's favorite part of the whole trip was the escalator and the beautiful nighttime view of the city lights over the river. Thanks so much.

  • Stayed February 2012
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Helpful?
1 Thank danadilaura
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MichaelMarsch, General Manager at Radisson Hotel Rochester Riverside, responded to this review, March 1, 2012
We appreciate the feedback that you provided regarding your recent stay at our property. We are happy that you and your children enjoyed your stay! I am very proud of the efforts of our team in providing outstanding customer service and will personally thank the associates that you mentioned. We look forward to your next visit to Rochester.
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Boston, Massachusetts, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed February 27, 2012

Imagine a huge church group, ranging in age from very young to old, from all over Southern New England and other places in one place. The staff was awesome and very accomodating, they were always available and made sure we were all set. I so happen to left one of my books in the room and when I called, Charles Platania, the director of security was very helpful and made sure my book was package and ready to mail. The experience was great, we had a wonderful time.

  • Stayed February 2012, traveled with friends
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Helpful?
1 Thank Yakeisha G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MichaelMarsch, General Manager at Radisson Hotel Rochester Riverside, responded to this review, February 28, 2012
Thank you for the feedback that you provided regarding your recent stay at our property! We are glad that your expectations were exceeded! I am very proud of the efforts of our team and especially Charles for assisting you with your book. We look forward to your next trip to Rochester! Safe Travels!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Rochester, New York
Level Contributor
21 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed February 16, 2012

We've done this package before, back in 2007/2008 I believe. Whether you go with a group of friends, or just as a couple, it's a blast! This time we went as a couple, the diversity of folks there goes from 21 year olds to 51 year olds. I wouldn't say that there is a majority of ages, but folks tend to group themselves together based on age. We are 29/30 and had plenty of fun talking with new friends and drinking at the open bar. I'll also mention that I don't eat much meat, basically none, and there were plenty of vegetarian options available that night. There was also a special running for "sparkling wine" and early check in. We were happily tipsy before the party even started :) Despite the fact that the A/C / Heater was tripping onto the carpet near the window, overall the room was impressive. It was plenty large enough for two people, the bathroom looker newer, and the nearly floor to ceiling windows of the city skyline and Genesee river made for a special night.

Room Tip: Ask for a room with the view. The view of the city and Genesee River is quite beautiful on the upper...
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  • Stayed December 2011, traveled as a couple
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Helpful?
Thank rudydiedreck
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MichaelMarsch, General Manager at Radisson Hotel Rochester Riverside, responded to this review, February 19, 2012
Thank you for your recent Trip Advisor review! We are glad that you enjoyed our New Year’s Eve celebration and look forward to your return next year! We have made a concerted effort to continually improve the level of product and service that we provide during this special event! Feedback like yours helps us to continue to raise the bar and maintain our position as “the place to be” for New Year’s Eve in Rochester, New York.
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Buffalo, New York
Level Contributor
26 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed February 14, 2012

We chose this hotel for the proximity to the arena. We were there to watch the lacrosse game. We were able to walk to boys to the arena and walk back within a few minutes. Wish we would have gone when it is warmer to enjoy the water way. But that will be soon.

The check in was so easy and quick, the online girl helped me initially to make it easy and answer all my questions. The room was neat, shampoos, soap and enough towels for all 4 of us. We did eat at Legends a couple of issues with some of the food and time we waited, but we were well compensated, thank you, we will try again. All the employees we dealt with were knowledgeable and helpful, and check out was quick. Parking was close, just had to pay $7.00, but hey that's not bad to make sure we had a safe spot. Looking forward to going back....

Room Tip: ask for a room facing the water not the parking garage....
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  • Stayed January 2012, traveled with family
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Helpful?
Thank cat0313
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MichaelMarsch, General Manager at Radisson Hotel Rochester Riverside, responded to this review, February 19, 2012
Thank you for the feedback that you provided regarding your recent stay at the Radisson Hotel Rochester Riverside! We are glad that you enjoyed your stay and the close proximity of our hotel to the Blue Cross Arena! Although we are disappointed that your experience in Legend’s was less than favorable, I am glad that the team was able to recover and ensure your satisfaction. We look forward to your next visit!
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Fishers Landing, New York
1 review
Reviewed February 14, 2012

My daughter, myself and two grandkids were at of Radisson in Rochester the weekend of Feb. 10 thru 12th for the Special Olympics Winter games. The experience was GREAT. We had nice accommodations were outstanding and the service/food the banquet staff provided was the best we have had from any other venue. We will be looking forward to coming back to the Radisson in Rochester next Winter for the Special Olympics 2013. Thank you all for a wonderful time.

  • Stayed February 2012, traveled on business
    • Value
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Helpful?
Thank PamelaJ684
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MichaelMarsch, General Manager at Radisson Hotel Rochester Riverside, responded to this review, February 19, 2012
Thank you for the feedback that you provided regarding your recent stay at our property! We are glad that you enjoyed your experience during the recent Special Olympics! Our team truly enjoyed hosting the athletes and are appreciative of the opportunity to be involved in such a great event! We look forward to seeing you next year!
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Fairport, New York
1 review
Reviewed February 6, 2012

Our dance team eats at Legends after every Knighthawks game. We love the food and especially the service. Our waiter James makes our dining experience so much fun! We have stayed overnight in the hotel as a team and the rooms were very clean and comfortable. The front desk staff is very accomodating and are very friendly. See you at Legends after the games!!!! Come join us!
Amy

  • Stayed January 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Amy P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MichaelMarsch, General Manager at Radisson Hotel Rochester Riverside, responded to this review, February 19, 2012
Thank you for your recent Trip Advisor review! We truly appreciate the partnership that we have with the Knight Hawks and Knightingales and are glad that the service that our hotel and food and beverage teams provide continues to exceed your expectations. Go Team!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Radisson Hotel Rochester Riverside

Property: Radisson Hotel Rochester Riverside
Address: 120 E Main St, Rochester, NY 14604-1699
Phone Number:
Location: United States > New York > Finger Lakes > Rochester
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#12 Business Hotel in Rochester
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Radisson Hotel Rochester Riverside 3.5*
Number of rooms: 460
Official Description (provided by the hotel):
Convenient downtown location central to all of Rochester's attractions and businesses. Newly renovated and rebranded, The Radisson Riverside Hotel Rochester offers Legends Bar and Grill onsite, fitness center, business center and free wifi ... more   less 
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Also Known As:
Clarion Hotel Rochester Riverside
Clarion Rochester
Rochester Clarion

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