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“Clean and centrally located”

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The Strathallan Rochester Hotel & Spa - a DoubleTree by Hilton
Ranked #3 of 31 Hotels in Rochester
Certificate of Excellence
Herndon, United States
1 review
“Clean and centrally located”
Reviewed March 2, 2014

As with all my prior trips to Rochester, NY, I stayed at The Strathallan. It is definitely one of the better hotels in the area and provides very good accommodations. The room is promptly cleaned and the suite was overall decorated elegantly. For the price, this is definitely one of the better options in the vicinity.

  • Stayed February 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Rajath C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jayrettberg, General Manager at The Strathallan Rochester Hotel & Spa - a DoubleTree by Hilton, responded to this review, March 17, 2014
Thank you for continuing to choose The Strathallan and for taking the time to write a review. We appreciate our business travelers a great deal and look forward to seeing you on your next visit.
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903 reviews from our community

Traveler rating
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (100)
Date | Rating
  • English first
  • French first
  • German first
  • Portuguese first
  • Spanish first
  • Any
English first
PA
Level Contributor
66 reviews
50 hotel reviews
common_n_hotel_reviews_1bd8 74 helpful votes
Reviewed February 23, 2014

loved my stays at the Strathallan, had a few business trips to Rochester in June and July 2013 ans stayed here. Very clean rooms, nice large stand in showers and comfortable beds. I was upgraded to a suite type room with separate living space with kitchen area/ full fridge/ small dining table. very nice for business travel or would be great for family. this hotel has a very nice restaurant attached as well as a hip trendy bar area that seemed to attract many young, professional locals as well. Kat that works at bar/ restaurant was a great server. we even had smores outside by the outdoor fire pits one night. nice touch. when i return to rochester again for business this will be my place of choice to stay.

  • Stayed July 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
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Helpful?
1 Thank travelmutt1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jayrettberg, General Manager at The Strathallan Rochester Hotel & Spa - a DoubleTree by Hilton, responded to this review, February 27, 2014
Thank you for choosing the Strathallan and for taking the time to send in a review. Summer is especially nice here with all our outdoor seating, and we're glad to hear you were able to take advantage of it. We look forward to seeing you again on your next visit.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Horseheads, New York
Level Contributor
24 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed February 22, 2014

I recently took my grand daughters( ages 5 and 7) for an overnight in Rochester. Our stay at the Strathallan was perfect! We could walk to the science museum. The La Tea Da Cafe and Strong Museum of Play were 5 minutes away! The girls were delighted with the indoor pool ( for February swimming). The breakfast choices were fresh and delicious. The staff, everyone from front desk, house keeping, wait staff and valet - were "over the top", courteous and accommodating. I was especially appreciate of the support I received from front desk and valet when I found my car battery dead. Front desk called AAA for me, while valet entertained my girls. All in all our stay at the Strathallan was delightful. My grand girls nicknamed it the "La Tea Da" Hotel.

  • Stayed February 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Alice L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jayrettberg, General Manager at The Strathallan Rochester Hotel & Spa - a DoubleTree by Hilton, responded to this review, February 27, 2014
Thank you for choosing the Strathallan and for taking the time to share your experience with us. We loved hearing about your special overnight stay with your granddaughters and are thrilled our staff was able to make your visit even more enjoyable. We are very proud of the excellent team we have here and look forward to seeing you again in the future.
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Ithaca, United States
1 review
Reviewed February 20, 2014

Check in was a breeze. The entire staff is friendly, competent and seems genuinely interested in helping. The bed was so comfortable! The only small issue was the heating/cooling unit which has to be set on heat and fan to prevent the cold air from leaking into the room. But this was a minor issue.

  • Stayed February 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Jennifer W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jayrettberg, General Manager at The Strathallan Rochester Hotel & Spa - a DoubleTree by Hilton, responded to this review, February 27, 2014
Thank you for choosing The Strathallan and for taking the time to write a review. We welcome all feedback from our guests and appreciate knowing about any issue that need to be addressed. We are pleased to hear you enjoyed your stay here and look forward to seeing you on your next visit.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Rochester, United States
1 review
Reviewed February 20, 2014

This hotel has been renovated since we were their last - they succeeded - its awesome! Service levels are outstanding as well! Service was professional, fast and friendly! This was one place we wanted to say longer at!

  • Stayed February 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Mark H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jayrettberg, General Manager at The Strathallan Rochester Hotel & Spa - a DoubleTree by Hilton, responded to this review, February 26, 2014
Thank you for choosing The Strathallan. We are so pleased to hear your enjoyed your stay and all of the improvements we have made. We look forward to seeing you on your next visit.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed February 19, 2014

We never had hot water for our showers. One day it was cold and the other two days it was warm. We were there with 4 other couples and they all had the same problem with the water being cold. Otherwise I would recommend the hotel.

  • Stayed February 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
2 Thank anthonyl760
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jayrettberg, General Manager at The Strathallan Rochester Hotel & Spa - a DoubleTree by Hilton, responded to this review, February 24, 2014
Thank you for choosing The Strathallan. We appreciate your feedback, have addressed the issue, and look forward to seeing you again on your next visit.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed February 19, 2014

Hotel was beautiful, restaurant was excellent, staff was nice, but when we went to shower in the morning, there was only luke warm hot water:( For $180 a night, I wanted a hot steamy relaxing shower. I am assuming it was a one time issue, but when we called the front desk, they just said they would turn the hot water tank up. Oh well, I would still go back!

  • Stayed February 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
1 Thank 875elizabethh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jayrettberg, General Manager at The Strathallan Rochester Hotel & Spa - a DoubleTree by Hilton, responded to this review, February 24, 2014
Thank you for choosing The Strathallan. We appreciate your feedback, have addressed the issue and look forward to seeing you again on your next visit.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Strathallan Rochester Hotel & Spa - a DoubleTree by Hilton

Property: The Strathallan Rochester Hotel & Spa - a DoubleTree by Hilton
Address: 550 East Ave, Rochester, NY 14607-2034
Phone Number:
Location: United States > New York > Finger Lakes > Rochester
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Family Hotel in Rochester
#1 Romantic Hotel in Rochester
#1 Business Hotel in Rochester
Price Range (Based on Average Rates): $$
Hotel Class:3 star — The Strathallan Rochester Hotel & Spa - a DoubleTree by Hilton 3*
Number of rooms: 155
Official Description (provided by the hotel):
Introducing downtown Rochester’s premier boutique hotel. Perfectly placed at the crossroads of our cultural and business districts, the Strathallan - a DoubleTree by Hilton combines unique access to local highlights with an exceptional level of personal service — all in a setting that brings a history of luxury into vibrant, contemporary focus. ... more   less 
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Also Known As:
Strathallan Hotel Rochester

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