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“best hotel in Rochester”

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The Strathallan Rochester Hotel & Spa - a DoubleTree by Hilton
Ranked #2 of 29 Hotels in Rochester
Certificate of Excellence
Reviewed July 4, 2013

This hotel has a great location and a completely renovated interior and exterior. Large and luxurious suite for reasonable rates. One caveat: only one room on each floor has a bathtub, so you have to request one when making the reservation if you want one.

  • Stayed: July 2013, traveled as a couple
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Review collected in partnership with DoubleTree by Hilton
Thank Beverly B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jayrettberg, General Manager at The Strathallan Rochester Hotel & Spa - a DoubleTree by Hilton, responded to this reviewResponded July 16, 2013

Thank you for staying we us. We are glad you enjoyed all our new renovations, and we hope to see you again on your next visit to Rochester.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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933 - 939 of 1,001 reviews

Reviewed July 2, 2013

Stayed here one night during the local jazz festival and the king suite exceeded expectations. Had not previously stayed here before the renovations, but the room was large, clean and tastefully decorated (especially liked the local photos that were framed in the room, nice touch). The staff was professional and very friendly. Especially liked the the hotel bar which was called Char. It was roomy and the service was excellent. Breakfast the next morning was also good, buffet with a cooked-to-order omelet. I would definitely recommend this hotel and consider staying again.

  • Stayed: June 2013, traveled as a couple
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1  Thank Joseph A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jayrettberg, General Manager at The Strathallan Rochester Hotel & Spa - a DoubleTree by Hilton, responded to this reviewResponded July 16, 2013

Thank you for your great review and for staying we us. We are so happy to hear you enjoyed your king suite. our staff, and the wonderful food at Char. We hope to see you again next year during Jazz Fest.

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Reviewed July 1, 2013

The staff was very friendly and helpful. My husband is a diamond member and we were upgraded to a king suite. I kept hearing it had recently been renovated so was excited to see the room. It was a very nice looking room with a terrace. My 2 complaints were the lack of sound proofing - heard someone coughing and later laughing in another room - and the curtains are not black out curtains so the sun woke me early.

  • Stayed: June 2013, traveled with friends
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Thank SHWall
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jayrettberg, General Manager at The Strathallan Rochester Hotel & Spa - a DoubleTree by Hilton, responded to this reviewResponded July 16, 2013

Thank you for staying with us and for your feedback. We always appreciate hearing what our guests think, and we hope to see you again on your next visit to Rochester.

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Reviewed June 28, 2013

This is a great hotel, I enjoyed staying here the staff was friendly the rooms where spacious and the balconies are a huge plus, valet parking is free which is great as well and the surrounding is quite nice. I am a Starwood lifetime Platinum member and I have never really commented on any of there hotels

  • Stayed: June 2013, traveled on business
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1  Thank JohnHC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jayrettberg, General Manager at The Strathallan Rochester Hotel & Spa - a DoubleTree by Hilton, responded to this reviewResponded July 16, 2013

Thank you for staying with us and for your review. We are pleased that you enjoyed your time here, and we hope to see you again on your next visit to Rochester.

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Reviewed June 23, 2013

The staff have shown exceptional customer service, and the amenities are lovely, however it appears the behind the scenes practices show a different face.

We arrived to a room that was not what we were expecting (no sofa) and the smoke odor was impossible to bring a baby into. The front desk staff made everything right putting in a room that was par to what we were expecting.
The next morning I greeted the room attendant with my trash and recycling separated as the bins in the room suggest. I was told that they all are dumped in the same bag and disposed of :(
The façade exposed of being eco conscious really disappointed me.

The gym facilities are beautiful. I would liked more info on the area such as a massage referral or a place to practice yoga. We did not order room service because all of the options were meat centered. (Again not eco conscious)

  • Stayed: June 2013, traveled with family
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1  Thank KristinStephen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jayrettberg, General Manager at The Strathallan Rochester Hotel & Spa - a DoubleTree by Hilton, responded to this reviewResponded June 28, 2013

Thank you for staying with us and for your feedback. We strive to consistently use eco friendly materials and practices at our hotel. The staff and managers complete ongoing "Litestay" training to keep our environment as clean as possible. We appreciate being made aware that we need to make sure all of our staff realize how important this incentive is.

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Reviewed June 21, 2013

I visited this hotel because I work for another hotel and wanted to check it out. It was awesome! The bartender , I think his name was Chris, was very friendly and the atmosphere in the bar was fun and light. The decor is awesome! Go and enjoy it like we did.

  • Stayed: June 2013, traveled with friends
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1  Thank Abbygurl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jayrettberg, General Manager at The Strathallan Rochester Hotel & Spa - a DoubleTree by Hilton, responded to this reviewResponded June 28, 2013

Thank you for visting us. We agree, Chris is awesome, and we hope so see you again soon!

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Reviewed June 18, 2013

Upon arriving, we didn't know what to expect since the hotel was located in a rather residential neighborhood. We were pleasantly surprised! The room was large and very comfortable, equipped with everything we needed for the weekend.

Every single member of the staff we encountered was so kind. You were always greeted with a smile and friendly demeanor.

The hotel bar was a great place to grab a drink. It was surprisingly very lively with a great selection of cocktails. The patio and the fire pit added to the fun atmosphere! I would definitely recommend this hotel!

Room Tip: Some of the room have balconies, request one if desired!
See more room tips
  • Stayed: June 2013, traveled as a couple
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Thank KaraLynnD
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jayrettberg, General Manager at The Strathallan Rochester Hotel & Spa - a DoubleTree by Hilton, responded to this reviewResponded June 28, 2013

Thank you for staying with us. We are please to hear you enjoyed our hotel and staff. We hope to see you again soon.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Strathallan Rochester Hotel & Spa - a DoubleTree by Hilton

Address: 550 East Ave, Rochester, NY 14607-2034
Phone Number:
Location: United States > New York > Finger Lakes > Rochester
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Business Hotel in Rochester
#1 Romantic Hotel in Rochester
#1 Family Hotel in Rochester
Price Range: $191 - $320 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — The Strathallan Rochester Hotel & Spa - a DoubleTree by Hilton 3*
Number of rooms: 155
Official Description (provided by the hotel):
Introducing downtown Rochester’s premier boutique hotel. Perfectly placed at the crossroads of our cultural and business districts, the Strathallan - a DoubleTree by Hilton combines unique access to local highlights with an exceptional level of personal service — all in a setting that brings a history of luxury into vibrant, contemporary focus. ... more   less 
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Also Known As:
Strathallan Hotel Rochester

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