The staff have shown exceptional customer service, and the amenities are lovely, however it appears the behind the scenes practices show a different face.
We arrived to a room that was not what we were expecting (no sofa) and the smoke odor was impossible to bring a baby into. The front desk staff made everything right putting in a room that was par to what we were expecting.
The next morning I greeted the room attendant with my trash and recycling separated as the bins in the room suggest. I was told that they all are dumped in the same bag and disposed of :(
The façade exposed of being eco conscious really disappointed me.
The gym facilities are beautiful. I would liked more info on the area such as a massage referral or a place to practice yoga. We did not order room service because all of the options were meat centered. (Again not eco conscious)
- Official Description (provided by the hotel):
- Introducing downtown Rochester’s premier boutique hotel. Perfectly placed at the crossroads of our cultural and business districts, the Strathallan - a DoubleTree by Hilton combines unique access to local highlights with an exceptional level of personal service — all in a setting that brings a history of luxury into vibrant, contemporary focus. ... more less
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- Also Known As:
- Strathallan Hotel Rochester