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The Strathallan Rochester Hotel & Spa - a DoubleTree by Hilton
Ranked #3 of 31 Hotels in Rochester
Certificate of Excellence
Fort Lauderdale, United States
1 review
“Great Staff”
Reviewed May 2, 2013

Love the new remodel and the staff was excellent. Its nice to see Rochester get a decent hotel. Will recommend over any of the other hotels in Rochester by FAR Great rooms and location Thank you Sherwin for the great hospitality

  • Stayed April 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Adam Y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jayrettberg, General Manager at The Strathallan Rochester Hotel & Spa - a DoubleTree by Hilton, responded to this review, May 23, 2013
Thank you for the great review! We agree our staff and Sherwin are the best. We are all very proud of the great team and facility we have here. We look forward to see you on your next visit!
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885 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (99)
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English first
Trent Hills, Canada
Level Contributor
289 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 134 helpful votes
Reviewed April 30, 2013

What a great experience. We were at the Strathallan 18 months ago before the new ownership and all the renovations. What a transformation. We were in Rochester for the Half Marathon and the Strathallan was the host hotel. Almost the entire hotel has been updated. The lobby, bar and restaurant look very attractive. The breakfast buffet offers fresh fruit along with the usual breakfast items and omelettes made to order in the kitchen. The rooms deserve a special mention. Brand new bathrooms and all the conveniences to be expected in a good hotel.

Two things deserve special mention. Late on our first night at the hotel we wanted to go out and get some drinks and snacks for our room. The lobby staff immediately offered to take us to a grocery store in the shuttle bus. Then on the day of the Marathon we needed a light breakfast at 5 a.m. before room service or the restaurant was open. Dave Christa, the owner of the hotel just happened to be in the lobby the night before and overhead our request. He immediately advised that a complimentary light breakfast would be waiting in the restaurant area for all participants at 5 a.m. And it was! That’s good service!

  • Stayed April 2013, traveled as a couple
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Helpful?
1 Thank GuinnessBoy1950
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jayrettberg, General Manager at The Strathallan Rochester Hotel & Spa - a DoubleTree by Hilton, responded to this review, May 2, 2013
Thank you for staying with us and for your kind review. We really appreciate it! As you were able to see everyone from ownership, to management and staff are all very committed to making sure our guest have a great experience with us. We hope you did well at the marathon and that you will visit us again soon.
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Northern Virginia, USA
Level Contributor
25 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
Reviewed April 27, 2013

Very helpful front desk staff...all staff friendly. Comfortable rooms at a slightly high price. Clean. Restaurant average quality, slightly pricey.

Front desk: when we checked in, they could not find the reservation for the second room from Expedia. She was nice enough to get us into both rooms (kids were very tired from long drive) and let us square it away with Expedia without a lot of hassle. We appreciated it.

  • Stayed March 2013, traveled with family
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Helpful?
Thank Scott H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jayrettberg, General Manager at The Strathallan Rochester Hotel & Spa - a DoubleTree by Hilton, responded to this review, May 2, 2013
Thank you for staying with us. We are very proud of our staff, who always go above and beyond for our guests. We hope you visit again soon.
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new york, United States
1 review
Reviewed April 24, 2013

This is a great hotel. Clean, a very happening bar and restaurant. We got a suite even though we reserved a normal room, and they didn't make us pay more. Great overall experience. Very close to bars, restaurants, coffee shops, and the Auditorium Centre.

  • Stayed April 2013, traveled on business
    • Value
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Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Lauren H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jayrettberg, General Manager at The Strathallan Rochester Hotel & Spa - a DoubleTree by Hilton, responded to this review, May 2, 2013
Thank you for staying with us. We are very proud of our hotel and glad you enjoyed it as well. Hope you visit us again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
USA
Level Contributor
19 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed April 21, 2013

The Strathallen used to be a pit, but Doubletree has completed a marvelous renovation of this property and it's now first rate. The grounds are beautiful, the restaurant is wonderful with great service and the beds are the best there are. Two things they need help on: electrical outlets in the room are few and far between and are not in convenient locations for computer use in bed AND the free parking lot fills up on Friday and Saturday nights with people visiting the bar/restaurant so there's nowhere for guests to park. Once those two minor things get straightened out, this place will be top notch.

  • Stayed April 2013, traveled on business
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Helpful?
Thank LivesInHotelsForWork
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jayrettberg, General Manager at The Strathallan Rochester Hotel & Spa - a DoubleTree by Hilton, responded to this review, April 22, 2013
Thank you for staying with us. We always welcome feedback from our guests as we are always striving to exceed expectations, and we hope you visit us again soon.
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Denver, United States
1 review
Reviewed April 21, 2013

When I walked into the lobby I knew this wasn't your typical Doubltree hotel- from the hotel staff, to the lounge and restaurant...I may have had the best steak I've ever had at their in house Steakhouse... The lounge was a buzz after dinner- this place was definitely the place to be on a Wednesday night in Rochester My room was amazing- the decor , furniture, roominess and the King bed was extremely comfortable.

  • Stayed April 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Scott S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jayrettberg, General Manager at The Strathallan Rochester Hotel & Spa - a DoubleTree by Hilton, responded to this review, May 2, 2013
Thank you for staying with us. Char does make some excellent steaks! Glad you enjoyed your time here and we look forward to seeing you again on your next visit!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Burlington, Canada
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed April 16, 2013

We recently stayed for two nights with our young sons (age 3 and 5). I booked the hotel based on reviews so I was really hoping that this hotel lived up to the reviews. From the outside the hotel doesn't look like anything special, but it is in a lovely neighborhood and the inside has clearly undergone major renovations. Check-in was a breeze, and the warm chocolate chip cookie was a lovely touch (my young boys particularly enjoyed them). We were on the 5th floor, in a 2 room King suite. It was huge and suited our needs perfectly. I loved that when we got to the room the pull out bed had already been made up for the kids - most hotels leave it up to you to sort out. The room was very quite, with the exception of the some late night noise on the street out front of the hotel (I suppose the windows could be improved) and we just put our do not disturb sign out on our door so as not to be disturbed by the cleaning staff. We were in Rochester to visit the Museum of Play and made use of the hotels free shuttle (a lovely SUV) that took us to the Museum and back and we also used this service to go out for dinner one night. Valet parking included was so nice, no need to worry about where to park the car, can't understand why anyone wouldn't take advantage of this service. Every staff member we came in contact with at the hotel was lovely, from the front desk clerk, to the shuttle drivers, to the restaurant staff, to the valet parking staff. We really had a wonderful time and I can guarantee the next time we return to Rochester we will be staying here again (and not at either of the other two hotels we have tried in Rochester).

  • Stayed April 2013, traveled with family
    • Value
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    • Sleep Quality
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    • Cleanliness
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Helpful?
Thank CMcRobinson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jayrettberg, General Manager at The Strathallan Rochester Hotel & Spa - a DoubleTree by Hilton, responded to this review, April 22, 2013
Thank you for the great review. We love hearing about when families come and enjoy our hotel and the surrounding area. We are very proud of our staff, they are the best, and we look forward to making your next stay just as enjoyable!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Strathallan Rochester Hotel & Spa - a DoubleTree by Hilton

Property: The Strathallan Rochester Hotel & Spa - a DoubleTree by Hilton
Address: 550 East Ave, Rochester, NY 14607-2034
Phone Number:
Location: United States > New York > Finger Lakes > Rochester
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Business Hotel in Rochester
#1 Family Hotel in Rochester
#1 Romantic Hotel in Rochester
Price Range (Based on Average Rates): $$$
Hotel Class:3 star — The Strathallan Rochester Hotel & Spa - a DoubleTree by Hilton 3*
Number of rooms: 155
Official Description (provided by the hotel):
Introducing downtown Rochester’s premier boutique hotel. Perfectly placed at the crossroads of our cultural and business districts, the Strathallan - a DoubleTree by Hilton combines unique access to local highlights with an exceptional level of personal service — all in a setting that brings a history of luxury into vibrant, contemporary focus. ... more   less 
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Also Known As:
Strathallan Hotel Rochester

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