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“Great Hotel in a Nice Neighborhood”

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The Strathallan Rochester Hotel & Spa - a DoubleTree by Hilton
Ranked #3 of 29 Hotels in Rochester
Certificate of Excellence
Jamestown, NY
Level 4 Contributor
49 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
“Great Hotel in a Nice Neighborhood”
Reviewed March 24, 2013

A business seminar brought me to Rochester and the Strathallan was less than a mile away. The remodel is very nice. I received an upgrade to a suite and was very happy. The suite was roomy and very clean.
The staff at the Strathallan were very friendly and professional. The bell staff were especially helpful and cheerful.
The hotel restaurant, Char, has great food and a super bar. However, it is expensive for the business traveler who has to justify his food expenses. Also, the restaurant did not seem super kid friendly.
On the whole, I would absolutely stay here again for business travel.

  • Stayed March 2013, traveled on business
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Helpful?
3 Thank stampguy19
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jayrettberg, General Manager at The Strathallan Rochester Hotel & Spa - a DoubleTree by Hilton, responded to this review, April 11, 2013
Thank you so much for your review. We're glad your had an enjoyable stay in Rochester and at The Strathallan. We look forward to your next visit with us.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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921 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (102)
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English first
Bethlehem, Pennsylvania
Level 3 Contributor
19 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed March 24, 2013

WOW is the best word to describe this hotel, in all aspects this place is a winner. Great restaurant, friendly employees and super clean accommodations . Area surrounding the hotel is great with plenty of places to walk to for food ,drinks and entertainment . Best hotel in Rochester, New York!

Room Tip: Our room had a great area with refrigerator and microwave.
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  • Stayed March 2013, traveled on business
    • Value
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Helpful?
1 Thank holidaymansb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jayrettberg, General Manager at The Strathallan Rochester Hotel & Spa - a DoubleTree by Hilton, responded to this review, April 11, 2013
Thank you for staying with us and your great feedback. We are all very proud of our hotel and staff and hope you visit again soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
new york
Level 6 Contributor
26 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 99 helpful votes
Reviewed March 6, 2013

My husband and I both ended up having MLK weekend off and decided instead of traveling anywhere we would stay at the new Strathallan and walk around the Park Ave area! What a beautiful hotel! Our suite was a huge corner suite with beautiful views of the Church across the street. In fact I sent a picture to my daughter and she thought we had gone off to Paris! The service was perfect , the room immaculate and comfortable. We invited friends to meet us up in the room for drinks and then went to dinner on Park Ave. I wish we had stayed with our original reservation at CHAR - it was a busy place! The only problem we had was a car alarm that continually went off all night long into the morning. Made for a restless nights sleep. I would come back again. Thoroughly enjoyed it! Good Job!

Room Tip: splurge for a suite - next time we will ask for the 9th floor!
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  • Stayed January 2013, traveled as a couple
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Helpful?
1 Thank travelluvr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jayrettberg, General Manager at The Strathallan Rochester Hotel & Spa - a DoubleTree by Hilton, responded to this review, April 11, 2013
Thank you for staying with us on your weekend off. We're glad you enjoyed yourselves and hope you can visit again and dine at Char soon!
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Indiana
Level 5 Contributor
95 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed February 7, 2013

I stayed at the Strathallan for two nights on a business trip. The property seems to have been recently updated because all of the decor and furnishings were very modern and nice. I was upgraded to a corner suite that was like a mini-apartment! Very nice and spacious. Breakfast in the restaurant was sufficient, though I got there around 9AM and many of the items were almost gone and hadn't been refilled - probably due to lack of customers. The food was tasty, though, and there were several options to choose from. Our server was outstanding in the restaurant. The bed was quite comfortable and the suite I was in had two balconies. There is a really nice outdoor patio with a fire pit and bar in the restaurant area that also looked very nice. My only complaint would be the front desk staff weren't all quite as attentive and friendly as I would expect at a Hilton property. However, I will definitely stay here again!

  • Stayed January 2013, traveled on business
    • Value
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    • Cleanliness
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Helpful?
2 Thank Jocesweet
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jayrettberg, General Manager at The Strathallan Rochester Hotel & Spa - a DoubleTree by Hilton, responded to this review, April 11, 2013
Thank you so much for staying with us. We pride ourselves on our guest services in all departments. Thank you so much for you feedback so we can continue to strive to meet our guest expectations.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chapel Hill, NC
Level 4 Contributor
28 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed February 7, 2013

It's cold in Rochester in the winter, but the warmth of our welcome at the beautifully redesigned Strathallan made us glow. We liked everything -- our well-appointed suite, the glorious bed, the dining room -- but most of all we liked the open, friendly, chatty, delightful, eager-to-accommodate staff. Everybody -- the doorman, the front desk crew, the dining room people, the maids, the maintenance guy, the shuttle driver -- literally everyone treated us as though we were personal friends, not just paying guests. I've never had a hotel experience to rival it. The Strathallan's location is also ideal. It's in a neighborhood of big old homes, well-preserved relics of a time gone by, and a block from the Memorial Art Gallery, virtually on the campus of the University of Rochester. We are Hilton Honors members of course and we have reasons to be forever grateful to the Doubletree people (beyond the warm chocolate chip cookies!) and all that helped put us in a positive mood to begin with, but whatever our expectations might have been, they topped them. We will ALWAYS stay at the Strathallan when we go back to Rochester.

  • Stayed February 2013, traveled as a couple
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Helpful?
2 Thank lautertrails
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jayrettberg, General Manager at The Strathallan Rochester Hotel & Spa - a DoubleTree by Hilton, responded to this review, April 11, 2013
We agree that while Rochester can be pretty cold in the winter the Strathallan is a warm and welcoming place. Our staff is the best and we are thrilled you had a great time here. Thanks for the great review!
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New York City, New York
Level 2 Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed February 6, 2013

The renovation is terrific and the room we stayed in, a very spacious suite, was superb. Also, we were very pleased with the friendly and helpful staff. They even have free valet parking! Yes, there's the warm cookie when you arrive, but it has nuts in it so not my favorite. The coffee we ordered every morning from room service was strong and delicious. Loved the comfortable king bed and extremely comfy bedding and soft pillows. Would be thrilled if other hotels were more like the Strathallan.

  • Stayed February 2013, traveled with family
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Helpful?
1 Thank brionc29
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jayrettberg, General Manager at The Strathallan Rochester Hotel & Spa - a DoubleTree by Hilton, responded to this review, April 11, 2013
Thank you for your kind review. We so appreciate the positive feedback and hope to see you again soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chicago, Illinois
Level 3 Contributor
18 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed January 30, 2013

Jan 25-27 -2013 ) We will not be able to say enough about this hotel !!!!!!!! You will be VERY happy staying here ! It is in my opinion the best Rochester has to offer !!! super clean and modern recently remodel great staff greeted us with warm good chocolate chip walnut cookies lol . the rooms are spacious the bath room as well (really) nice ! We were there for a family death . we had two rooms since my two grown daughters were also traveling with us my husband and I had the king suite the living room had a great balcony ! Very nice ! Our daughters loved the room ! The only thing I say is the restaurant menu needs to have chicken wings and club sandwiches ! We are not big beef eaters they mainly have beef ! Hubby and I had great burgers Thur room service the lobby is beautiful !!!!!!! Carpet every where very clean !!!! No Smoking !!! Also love the free valet parking I will only stay here! When in Rochester !! Planning my next trip there in feb 2013 . For a fashion show !!!!!!! We where on the 4 th floor rooms 405 and 407 the beds were very very comfortable and clean WE LOVE This place

Room Tip: Room 405 and 407 great rooms views are not that great from there but it was winter time o who cares
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  • Stayed January 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Crete12345
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jayrettberg, General Manager at The Strathallan Rochester Hotel & Spa - a DoubleTree by Hilton, responded to this review, April 11, 2013
Thank you so much for the feedback. We are so proud of our amazing staff and glad to hear your stay during a difficult time was a pleasant one. We look forward to seeing you again under happier circumstances.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Strathallan Rochester Hotel & Spa - a DoubleTree by Hilton

Property: The Strathallan Rochester Hotel & Spa - a DoubleTree by Hilton
Address: 550 East Ave, Rochester, NY 14607-2034
Phone Number:
Location: United States > New York > Finger Lakes > Rochester
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Business Hotel in Rochester
#1 Romantic Hotel in Rochester
#1 Family Hotel in Rochester
Price Range (Based on Average Rates): $$$
Hotel Class:3 star — The Strathallan Rochester Hotel & Spa - a DoubleTree by Hilton 3*
Number of rooms: 155
Official Description (provided by the hotel):
Introducing downtown Rochester’s premier boutique hotel. Perfectly placed at the crossroads of our cultural and business districts, the Strathallan - a DoubleTree by Hilton combines unique access to local highlights with an exceptional level of personal service — all in a setting that brings a history of luxury into vibrant, contemporary focus. ... more   less 
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Also Known As:
Strathallan Hotel Rochester

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