We just completed a four night stay at this property and I must say that while it wasn't the worst hotels at which I have stayed, it wasn't far from it. We were in room 231.
We won this property on Priceline. Our total rate with tax came to $70 per night. I had to keep reminding myself of that throughout the stay. It was more than 50% off than had I stayed at another hotel in the area.
This is by no means a true "airport" hotel, but that is another issue.
Here are the pros:
It is very conveniently located if you are doing anything with RIT. No doubt about it. It is less than five minutes from restaurants, stores, shops, etc.
The staff was quite friendly and that is always nice. They were kind enough to pre-block our room and put a crib in their for my son. The towels were nice, the sheets were good (though the fitted sheets don't actually fit), the room was well lit and the bed was comfortable (once you figured out your number). The shower was okay and the shampoo and soap were quite good.
Plenty of parking and very easy to find the hotel.
The cons (All of these as an individual problem would not be a big deal but in the aggregate made it a less than satisfying stay):
The lighting in the bathroom was quite dingy and there was no ventilation.
The room was a bit small and there was a large, soft lounge chair with an ottoman in the room. It was far too big for the space in the room. And it was dirty with stains on it.
The wireless internet signal was weak.
The carpet had debris on it that was never vacuumed during our stay. Not as if it was in an obscure place, it was in the hall in front of the closet. Your socks got dirty from walking on the carpet. It makes me wonder if they ever vacuum or if the vacuums weren't sufficient. My hunch is that it was the latter as I saw several of them and they looked old an decrepit. I saw these as they always seemed to leave the service closets open on the floor.
There is quite a limited number of TV stations available and none of them in HD despite being an HD television. This wasn't convenient as you will see below.
On the second night, we called and asked for a wake-up call at 7:00 AM. It never came. It wasn't a big deal as I was, unfortunately, awake at that time--more on that shortly. But it could have been devastating for someone else that had relied on it.
On our third morning, I left a note asking the housekeeper to replace the sheet for the crib and left a tip as well (usually do when traveling with my son). We left the room at 9:30 in the morning and returned 12 hours later. There was no sheet for the crib. And no towels had been replaced so we only had one bath towel and a hand towel for three of us. The housekeeper was kind enough to take the tip then not do what I requested AND not do what she was supposed to do. Fortunately, someone at the front desk was nice enough to get us what we needed.
Finally, the AC unit in the room was the loudest and most disturbing unit of any hotel I have ever been in. Whenever it kicked on, you might as well have had a diesel car in the room, as far as the sound. It did a pretty good job of keeping everything cool but it was loud, loud, loud. It was so loud that it wasn't until the third night that I finally bought earplugs and was able to sleep. It was so loud that once it kicked on, you couldn't watch TV without cranking the volume. Which is why the limited channel selection didn't matter. While it would have been nice to watch something while being kept awake by the AC, you couldn't hear anything anyway.
Again, other than the ridiculously loud AC, everything else in a singular instance wouldn't be bad but combine everything and you have a less than satisfactory stay.
Would I suggest one avoid this property if it were one night and a cheap rate? No. But be well aware of the situation. There are better choices if you are willing to pay more. And we will pay more and go elsewhere from this point forward.
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- Also Known As:
- Rochester Radisson
- Radisson Rochester