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“Holiday stress slips away in a cozy, clean, friendly environment”

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Country Inn & Suites By Carlson, Rochester-Pittsford/Brighton, NY
Ranked #10 of 29 Hotels in Rochester
Certificate of Excellence
Bethlehem
Level 2 Contributor
5 reviews
“Holiday stress slips away in a cozy, clean, friendly environment”
Reviewed December 30, 2010

We came to visit our children for two days right before New Years Eve. The hotel staff was friendly and helpful. The room was clean and comfortable. We love the added feature of a small refrigerator and free wireless. The hotel is convenient to Pittsford and Rochester.

  • Stayed December 2010, traveled as a couple
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Helpful?
Thank IrmaBethlehem_pa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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295 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (34)
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English first
earlville, ny
Level 6 Contributor
212 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 82 helpful votes
Reviewed November 21, 2010

close to downtown without being in downtown. quiet, near food/gas. clean good breakfast. good front desk. has 2 buildings ask to stay in main building.

  • Stayed November 2010, traveled with family
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Helpful?
Thank lorri p
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mumbai
Level 4 Contributor
28 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed November 1, 2010

This is a great Hotel for Business travellers to Rochester area. Situated on the Monroe Avenue its easily accessible from the I590/390. The Hotel has decent sized rooms with queen sized comfortable beds, a Recliner, Refrigerator, Coffemaker and a large TV with cable offering a wide variety of channels.
The breakfast at the restaurant below is rudimentary- has choice of cereals, egss and bacon, muffins and assortment of croissants, fruit juices et al.
The gym is too small with only one treadmill, one cycle, one elliptical and set of weights.
The only thing it lacks is a laundromat which is essential for long-stay.
The best thing however is free wireless internet avaialbe in rooms as well as in the restaurant.
Overall a good business hotel to stay

  • Stayed October 2010, traveled on business
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Helpful?
Thank Shonik
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
san antonio, tx
Level 4 Contributor
25 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed July 28, 2010

I stayed here 2 nights when I went to visit my son at U of R during a high school camp. The staff were exceptional--so personable and accommodating! It is on a high traffic street, so it is frequenty sold out. IT is walking distance from a great grocery store with sooooooo much variety with many prepared foods, organics, etc.--Wegmans. There is 1 computer by the door with a printer for guest convenience. IT is wifi accessible and there is a mini fridge and mini microwave in the room. That is so convenient, especially with Wegmans down the street. There is also a dinner next door. I had some cheddar broccoli soup that was very good, but the clam chowder, I did not like. Anyway, Since this is a high traffic hotel and there is not good soundproofing in the part of the hotel close to the street, I heard people talking, walking, and 2nd floor creaking. So, my sleep was not restful, but no other complaints. The second building is a few years newer, I was told and the soundproofing was better, but I did not stay in that area. I found it a bit pricey, but that is a supply/demand issue. I paid more for this hotel that a 4 star in Toronto, but I was happy with my stay. The room was clean and i was told the cleaning staff are basically long time employees.

  • Stayed July 2010, traveled solo
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Helpful?
Thank ladycreole
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Washington, DC
Level 3 Contributor
23 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed July 1, 2010

I stayed for two nights at the HI Express while attending a wedding. The hotel staff was extremely nice and very helpful with directions, ideas of things to do, etc. The room was standard. The bed was comfortable and the breakfast was more than adequate. The room had a fridge, which is a nice perk.

it's a little difficult to turn from the hotel onto a busy street but that's not the hotel's fault. I would stay there again if I were in the area.

  • Stayed June 2010, traveled solo
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Helpful?
1 Thank Eggie84
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
USA
Level 3 Contributor
23 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed June 18, 2010

I have stayed at the HI Rochester a half dozen times since January. It's a great value for the money - nothing fancy but clean rooms, pretty comfortable beds, free wireless and a decent breakfast. The staff has been great. Following an overnight snowstorm when the plows didn't show up, the staff - including a young woman desk clerk - manually dug everyone out, even cleaning off my car and windows!

The location also keeps bringing me back. Although Monroe is a typical busy street, the hotel is located in the Pittsford/Brighton area, two charming communities. It's a 3-4 mile straight shot down Monroe to downtown Rochester, with lots of coffee places and restaurants on the way. A mile in the other direction is a small shopping center with more restaurants, shops and a Wegmans grocery store with the best gourmet take out section I've ever seen. These are small things, but when you travel a lot for business, it's nice not to be in some office park on at the airport.

I occasionally try other places but then return here. My only wish is that the beds were just a tiny bit more plush.

  • Stayed May 2010, traveled on business
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Helpful?
1 Thank ArtemisTravels
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Maryland
Level 5 Contributor
83 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 68 helpful votes
Reviewed April 27, 2010

We were in town to visit the University of Rochester which is around ten minutes away.

I'd stay here again just to sleep on those incredible pillows. This is a pretty standard HI Xpres. Clean and predictable. Nice, welcoming staff. Delicious breakfast with those amrvelous HI Xpres cinnamon buns, plus the omelets were excellent. The room was quiet and the TV had a spectacular selection of channels. Ample parking.

I stayed here three years ago and was happy to see that the hotel was still so excellent.

  • Stayed March 2010, traveled with family
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Helpful?
Thank KayakUSA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIE-Monroe, General Manager at Country Inn & Suites By Carlson, Rochester-Pittsford/Brighton, NY, responded to this review, June 4, 2010
Thank you for your return visit, I'm glad that we could keep up the same level of customer service that you expect. I also want to thank you for taking the time to post a review for other readers to see. I look forward to seeing you again in the near future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Country Inn & Suites By Carlson, Rochester-Pittsford/Brighton, NY

Property: Country Inn & Suites By Carlson, Rochester-Pittsford/Brighton, NY
Address: 2835 Monroe Ave, Rochester, NY 14618 (Formerly Holiday Inn Express Rochester)
Phone Number:
Location: United States > New York > Finger Lakes > Rochester
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Wheelchair access
Hotel Style:
#12 Business Hotel in Rochester
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Country Inn & Suites By Carlson, Rochester-Pittsford/Brighton, NY 3*
Number of rooms: 67
Official Description (provided by the hotel):
Welcome to the Country Inn & Suites By Carlson, Rochester - Pittsford/Brighton, where guests are treated to comfortable rooms, thoughtful services, and a friendly atmosphere. Situated in the Brighton/Pittsford area is near major interstates 590, 490, and 390 plus the NYS Thruway I-90. The hotel's location in Rochester, New York is also convenient to the Greater Rochester International Airport (ROC) and lies within walking distance of fantastic shopping and dining at Pittsford Plaza and the flagship Wegmans Supermarket. During your stay, enjoy free high-speed wifi internet access, fitness center, a 24-hour business center and the complimentary, hot breakfast buffet. You can also easily visit the University of Rochester, the Rochester Institute of Technology, Nazareth College, and Seabreeze Amusement Park, all of which are a short drive from the Country Inn & Suites. ... more   less 
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Also Known As:
Holiday Inn Express Rochester Hotel Rochester
Holiday Inn Rochester
Rochester Holiday Inn Express

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