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“An old motel, waaaay overpriced”

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Country Inn & Suites By Carlson, Rochester-Pittsford/Brighton, NY
Ranked #11 of 31 Hotels in Rochester
Certificate of Excellence
Albuquerque
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
“An old motel, waaaay overpriced”
Reviewed April 5, 2007

Considering the rave reviews, this was a real disappointment. The room had a stuffy dank odor like old tobacco smoke; had to sleep with the window open. The continental breakfast was pretty minimal: just carbs. But the biggest problem was the stomp-stomp-stomping from the floor above when a guest checked in after midnight & was up again before 6AM. We had booked for 2 nights & the manager on duty offered to move us upstairs, but at that price we opted to move on instead. Might have been OK if the room were half the price.

  • Liked — leaving it
  • Disliked — noise from upstairs
  • Stayed April 2007
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
Thank Annieanne
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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278 reviews from our community

Traveler rating
    108
    89
    55
    17
    9
See reviews for
132
40
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (34)
Date | Rating
  • English first
  • French first
  • Spanish first
  • Any
English first
Staten Island
Level Contributor
11 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed March 10, 2007

This is a very nice hotel in rochester that has great staff and clean rooms. When I needed dinner recomendations for my wife and myself, I was given every option and even most of their menus. Great location, convienent to many places. Holiday Inn Express's are usually great and this one lives up to expectations. The breakfast and internet are always a plus. I will stay here again when I come to see my family.

  • Liked — The central location and clean rooms.
  • Disliked — Difficulty to make a left out of the parking lot at ruch hour.
  • Stayed March 2007, traveled as a couple
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
1 Thank Shinobi9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kinderhook, New York
Level Contributor
12 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed February 17, 2007

My daughter and I arrived in Rochester at 9pm, after a horrible drive on snowy roads. The young woman at the reception desk was friendly, professional, and helpful. She checked us in quickly, shared some dinner options with us, and even reviewed a map to show us the quickest route to the college we were visiting the next morning. The rooms were extremely clean and comfortable. The complimentary breakfast was fresh and filling. I would definitely stay at this Holiday Inn again.

  • Liked — Friendly Staff, Clean Rooms
  • Disliked — Parking
  • Stayed January 2007, traveled with family
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
1 Thank JPK6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Toronto
2 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed October 16, 2006

We normally stay at the Hampton Inn in Rochester, but this time we were only staying one night, so we went with Trip Advisor's #1 rated hotel. We cannot figure out why it was rated #1. First of all, when we came into the hotel, they have a plasma TV on the wall and it was playing Porn! Actual porn! Not a good start. Then we had registered for 2 rooms through the Holiday Inn website and someone from the hotel called to confirm a week before that we had actually wanted 2 rooms and I said "yes", but when we got there, there was only 1 room reserved. Luckily, they were almost filled up, but we managed to get another one. When we got to the room, I noticed all of the pillows were down pillows, which I am highly allergic to, so after reading the sticker on the TV that said they would do anything they could to make the stay enjoyable, I called the front desk to see if the pillows were down and if so, could I please have a non-allergenic one. A basic request I thought, but apparently not. I was told by the person who answered the phone that she didn't work there (why was she answering the phone then??) and she was just training for the night and had no idea what the pillows were made of and put me on hold. She then came back and suggested I check to see if the pillow had a tag to see if it was down or not (thanks Sherlock), which I started I did, there was not a tag, but I was pretty sure it was down. She then advised me that they had no other pillows so I was out of luck. This did seem to contradict their "we'll do what ever it takes to make your experience enjoyable" sticker on the TV. So I was left without a pillow. My sister was standing at the front desk during the ordeal (and she couldn't understand who would be complaining about a pillow!) and heard that the pillows were locked in the safe (??) so they wouldn't be getting one for me. I had an obviously uncomfortable night sleep with my teeny travel pillow I brought. The next morning the breakfast was nice, but we will be staying at the Hampton Inn in Victor from now on. They have great pillows and do not play porn when the guests are walking in.

  • Liked — free internet access
  • Disliked — allergenic pillows, rude front desk staff, porn on lobby tv
  • Tips/Secrets — don't stay here
  • Stayed October 2006, traveled with family
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Business service (e.g., internet access)
Helpful?
4 Thank Christie327
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Solihull
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed September 18, 2006

We arrived here on a rainy horrible night and couldn't have had a warmer welcome. All the staff were friendly, so even when you walked down the corridors the housekeeping staff would say hello, and some of them said hello to us when we met them in the car park and they were just on their way to work. Our room was excellent. Very large, the bed was huge! There was a large tv which we could connect our computer to to watch films, there was a fridge and coffee maker and everything you need. Our room was very clean, and the bathroom was lovely, especially the gorgeous shower. When we checked out the staff were very pleasant and friendly again, and we enjoyed the complimentary continental breakfast. We would definitely recommend this hotel.

Stayed September 2006
Helpful?
2 Thank Heslomonik
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Vancouver, Canada
Level Contributor
68 reviews
54 hotel reviews
common_n_hotel_reviews_1bd8 66 helpful votes
Reviewed July 28, 2006

This hotel is just perfect, the rooms are spacious and very clean,we stayed for one nght only but i would have been happy to stay longer, the staff are very friendly, and the area restaurants are good, especialy the Italian Mario's via Abruzzi, this restaurant is fantastic, the food, the service is brilliant, and if you are from out of state they give you a fantastic jar of their pasta sauce, which is great, I don't know if I will ever be back in Rochester , but if I am this will be the place I'll stay, and I would definitely eat at Marios again.

Stayed July 2006
Helpful?
4 Thank Sheffgal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
A TripAdvisor Member
Reviewed June 19, 2006

One of the best hotels in rochester ny. The staff is the best I have seen in any hotel in the area. Extremely kind and always caring. They do everythign in their power to get the guest what they want. Whether its getting directions to a landmards or advice on where to eat. The rooms are beautiful and very clean. I loved my stay with them and will always stay here as opposed to any other hotel in the area. Im a priority club member and the staff was very accomodating to my membership and gave me all the perks I deserved!!!

  • Stayed June 2006, traveled on business
    • Value
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Country Inn & Suites By Carlson, Rochester-Pittsford/Brighton, NY

Property: Country Inn & Suites By Carlson, Rochester-Pittsford/Brighton, NY
Address: 2835 Monroe Ave, Rochester, NY 14618 (Formerly Holiday Inn Express Rochester)
Phone Number:
Location: United States > New York > Finger Lakes > Rochester
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Wheelchair access
Hotel Style:
#14 Business Hotel in Rochester
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Country Inn & Suites By Carlson, Rochester-Pittsford/Brighton, NY 3*
Number of rooms: 67
Official Description (provided by the hotel):
Welcome to the Country Inn & Suites By Carlson, Rochester - Pittsford/Brighton, where guests are treated to comfortable rooms, thoughtful services, and a friendly atmosphere. Situated in the Brighton/Pittsford area is near major interstates 590, 490, and 390 plus the NYS Thruway I-90. The hotel's location in Rochester, New York is also convenient to the Greater Rochester International Airport (ROC) and lies within walking distance of fantastic shopping and dining at Pittsford Plaza and the flagship Wegmans Supermarket. During your stay, enjoy free high-speed wifi internet access, fitness center, a 24-hour business center and the complimentary, hot breakfast buffet. You can also easily visit the University of Rochester, the Rochester Institute of Technology, Nazareth College, and Seabreeze Amusement Park, all of which are a short drive from the Country Inn & Suites. ... more   less 
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Also Known As:
Holiday Inn Express Rochester Hotel Rochester
Holiday Inn Rochester
Rochester Holiday Inn Express

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