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“Great Place To Be Stuck in a Storm !”

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Hyatt Regency Rochester
Ranked #25 of 31 Hotels in Rochester
GreenLeadersBronze level
Albany, New York
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Great Place To Be Stuck in a Storm !”
Reviewed March 20, 2014

Traveled to Rochester for a business trip that was supposed to be routine. When there, Rochester got a 20" blizzard type snow storm. The city was shut down, all businesses were closed. There was a travel ban. No one could leave the hotel. All the guests (and the hotel crew) were stuck in the hotel for more than a day. The hotel staff really 'stepped up', and made sure that all of us trapped guests were well taken care of. They set up buffets for all the meals (even for lunch when they are not usually open), and the staff (who we saw at breakfast, lunch and dinner) kept right on smiling and made sure we were treated like kings. While I would rate the hotel overall very high, it is the staff that gets my highest praise (and a special thank you to 'Nick' for his exceptional fine service in the restaurant).

  • Stayed March 2014, traveled on business
    • Value
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Helpful?
Thank GeorgeFromAlbany
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sang H, Manager at Hyatt Regency Rochester, responded to this review, March 21, 2014
Thank you for the 5 star review of our downtown Rochester location on TripAdvisor. We appreciate the great comments about the staff and overall satisfaction of the hotel. The blizzard was almost unavoidable, but we are happy that the guests felt like kings during an unfortunate time. We are thrilled that you had a great stay and we have passed on the praises of Nick on to his manager and the hotel. Thank you and we will see you again.
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English first
Barrie, Canada
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed March 20, 2014

Great location at a reasonable price. Nice room with beautiful large flat screen TV. Front desk staff were great and pointed us to a great restaurant call Dinosaur Bar B Que which was on our way to the arena. Will stay here again.

  • Stayed March 2014, traveled with family
    • Value
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Helpful?
Thank Barry G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sang H, Manager at Hyatt Regency Rochester, responded to this review, March 21, 2014
Thank you for the 5 star review on TripAdvisor of our downtown Rochester property. We are happy that you had a great time while going to a hockey game. We are glad we are centrally located in downtown Rochester for your travelling needs. We hope to see you again.
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Rochester, New York
Level Contributor
13 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed March 19, 2014

We worked with Tai in the sales team to book our rooms and adjoining suite. She was delightful and helped us plan out our family oriented St Paddy's weekend stay. Jamie at the front desk was helpful to get roll aways and at checkout. The actual suite could stand updating like the rooms, but served its purpose well.

  • Stayed March 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Kevin K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sang H, Manager at Hyatt Regency Rochester, responded to this review, March 21, 2014
Thank you for the wonderful 5 star rating on TripAdvisor of our downtown Rochester location. We are happy you had a great time during your stay with us over St. Paddy's day. Tai and Jayme are great and we will be sure to share this great review with them. We will see you next year for St. Paddy's.
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Rochester, New York
Level Contributor
3 reviews
Reviewed March 19, 2014

I recently stayed a nightat the Hyatt for a large function that was taking place. The staff, accommodations, and check-in process was excellent. I had expected there to be ciaos with such a large function, but there was not. The staff remained pleasant and professional from check in to check out. Will definitely stay again and highly recommend the Hyatt.

Green Features: All contacts with staff was comfortable,you never felt you were putting them out, and they handled any question with the utmost respect.
  • Stayed March 2014, traveled with friends
    • Value
    • Location
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    • Cleanliness
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Helpful?
Thank Lucy G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sang H, Manager at Hyatt Regency Rochester, responded to this review, March 21, 2014
Thank you for your 5 star review on TripAdvisor of our downtown Rochester property. Appreciate the great comments you left about our professional staff and general accommodations. We look forward to your future stays.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed March 19, 2014

The front desk staff were extremely polite and helpful. I absolutely LOVE staying here. The bar was great and parking was a breeze. Two thumbs up for the Hyatt. I would recommend this hotel to anyone visiting the area. Great prices and great location.

  • Stayed March 2014
    • Value
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Helpful?
Thank JuneStacks
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sang H, Manager at Hyatt Regency Rochester, responded to this review, March 21, 2014
Thank you for the wonderful 5 star review on TripAdvisor of our downtown Rochester property. We enjoyed the comments about the great staff and ease of parking. We look forward to your future stays with us.
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Portland, Oregon
1 review
Reviewed March 17, 2014

I travel a lot for work, Hyatt Regency Rochester is one of the best hotels I ever had.

The hotel room is very clean, is in a safe and good location,gym opens late, breakfast has great variety, the best thing I like about this hotel is that they have very nice, professional and helpful hotel staff.

I always have good experience staying at Hyatt Regency Rochester, 100% recommend this hotel!!

  • Stayed February 2014, traveled on business
    • Value
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Helpful?
Thank Angel H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sang H, Manager at Hyatt Regency Rochester, responded to this review, March 21, 2014
Thank you for your 5 star review on our Downtown Rochester property on TripAdvisor. We appreciate the comments on friendly staff, great breakfast variety, gym hours and overall review. Thank you and we hope to see you again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kingston, New York
Level Contributor
3 reviews
3 hotel reviews
Reviewed March 12, 2014

The great blizzard of March 12, 2014 became the great hotel stay for me in 2014. I got snowed in due to the weather. No worries...This Hyatt property and their excellent staff made it a wonderful day for me... The breakfast was excellent. A wide variety of buffet choices. The same for the Dinner buffet. My compliments to the chef and staff. Excellent food! If you are Rochester this is the place to stay! The Dinosaur BBQ down the street is worth checking out. Great work Hyatt staff!

  • Stayed March 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank RandallB596
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sang H, Manager at Hyatt Regency Rochester, responded to this review, March 13, 2014
Thank you for the 5 star review of our downtown Rochester property. We are happy our efforts during the blizzard did not go unnoticed. We appreciate the compliments and we have shared with the staff the positive feedback we have been receiving. Thank you and we hope to see you again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hyatt Regency Rochester

Property: Hyatt Regency Rochester
Address: 125 E Main St, Rochester, NY 14604-1605
Location: United States > New York > Finger Lakes > Rochester
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Green Hotel in Rochester
#8 Business Hotel in Rochester
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Hyatt Regency Rochester 3.5*
Number of rooms: 338
Official Description (provided by the hotel):
Discover the perfect blend of location, style and authentic hospitality at our downtown Rochester hotel. Unwind at our Scene on Main Restaurant and Lounge or relax by our heated indoor pool after your workout in our 24 hour fitness center. Whether you are in town for business, vacation, a wedding or special getaway, you will find that the Hyatt Regency Rochester is the ideal choice. Our urban and contemporary Rochester New York hotel offers over 20,000 square feet of function space which provides an ideal setting for weddings, corporate and social events and galas. We are connected to the Rochester Convention Center by a sky bridge and only a short walk to shopping, dining and nightlife of the East Avenue and Park Avenue hot spots. We are situated just minutes from the airport, and we offer a complimentary shuttle throughout the day. Whether you are planning a meeting, wedding, family reunion or a romantic getaway, Hyatt Regency Rochester is the premier accommodation you deserve. ... more   less 
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Also Known As:
Hyatt Regency Rochester Hotel Rochester
Rochester Hyatt Regency
Hyatt Rochester

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