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“Nice Hotel”

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Hyatt Regency Rochester
Ranked #22 of 31 Hotels in Rochester
GreenLeadersBronze level
St. Catharines, Canada
Level Contributor
39 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
“Nice Hotel”
Reviewed October 30, 2013 via mobile

Husband and I spent one night here. Nice hotel, very friendly staff. Room was nice, had a great view. Dislikes include 1. Paying for parking 2. Pricy breakfast at hotel restaurant, tasted great but still pricy. If your going to Rochester for business in the downtown I would highly recommend this hotel, if however you are there for pleasure/site seeing a hotel closer to some if your hot spots would be better.

  • Stayed October 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank BertiFam
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sang H, Manager at Hyatt Regency Rochester, responded to this review, November 3, 2013
Thank you very much for your review on TripAdvisor. We are glad the staff was friendly and that you enjoyed the view from your room. Although our Main Street may look uninviting right now, change is in the air. We are excited about many new developments in the downtown area such as those at the former Midtown site including the nearly completed Windstream Corporation Building; the Midtown Tower revitalization into mixed use retail, offices and housing; the new roads and park (scheduled for late summer completion) going in at the Midtown site; the plans the Winn Corporation has for the former Sibley Building on Main Street (this company revitalized Faneuil Hall in Boston). Also, we have a new Transit Center going up just around the corner from Main Street; and many housing units being built in historic buildings in the downtown neighborhood. We hope you will come visit Rochester again and choose to stay at our property.
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942 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (203)
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English first
NYC
Level Contributor
34 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed October 27, 2013

Friendly staff, fine accommodations. Nothing to complain about and fairly priced if you're on a group rate as I was. Restaurant and bar a little pricey and no real alternatives nearby on Main Street, but the quality was good. Worth explaining the parking: you enter the municipal garage from the hotel's drop-off area, get a ticket which is validated by the desk for the $4/night rate. It's unlimited in and out, but each time you leave, the machine at the exit gate takes the ticket, charging you nothing. You get a new one on the way back in, and you get that one validated too for your next exit.

  • Stayed October 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank hoch_10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sang H, Manager at Hyatt Regency Rochester, responded to this review, November 3, 2013
Thank you for your 5 star review on TripAdvisor. We appreciate your comments about our friendly staff and fine accommodations. We are glad you enjoyed your time here and wish you will stop by again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Syracuse, New York
Level Contributor
33 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed October 27, 2013

Its not always what goes perfectly that is telling about a stay, although this hotel had plenty of nice amenities going for it, it's when there is a problem. There was a small post-stay snafu that was taken care of immediately when it was brought to their attention. I even received an immediate post-fix phone call assuring me that the problem had been corrected. And a shout-out to Ashantee at the front desk who went above and beyond to ensure that a couple of old ladies had the most comfortable stay possible. Whom ever came up with idea of having a female friendly floor for those of us who would like to feel even more comfortable while traveling alone should get a bonus. Thank you, I'll be staying at Hyatt again.

  • Stayed October 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank elloryqueen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sang H, Manager at Hyatt Regency Rochester, responded to this review, October 27, 2013
Thank you very much for your 5 star review on TripAdvisor about our Rochester Downtown location. It seems that you enjoyed your stay and especially Ashantee's help. We are glad that we were able to assist with your needs. Please come join us again in the near future.
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New Jersey
Level Contributor
35 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed October 23, 2013 via mobile

Great location and staff, right downtown with super easy (and inexpensive ) garage parking. The room, however was a little tired and worn, not exactly the top of Hyatt standards I'd say. That said, the linens were crisp & clean, the pool great, even the gym - would stay again.

  • Stayed September 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank PeteinSONJ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sang H, Manager at Hyatt Regency Rochester, responded to this review, October 27, 2013
Thank you very much for our review out TripAdvisor. It is with guest feedback that we can improve our hotel and overall guest satisfaction. We appreciate your comments about our great staff and hope that we will be seeing you again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Burlington, Canada
Level Contributor
44 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed October 22, 2013

We stayed at the Hyatt Rochester on the weekend for one night due to a dance competition the next morning. The room was nice and modern, employees very friendly and parking valet was helpful. Restaurant food was good although the servers weren't overly professional. I would not suggest walking to a restaurant at night as we felt unsafe...went back into the hotel to eat instead. The trolley elevator is very slow as it only fits one cart at a time and we ended up using ourselves as nobody was available to help. Valet had car ready when we asked so that helped us get out quickly...rushing to dance! Overall nice hotel and the rate was good.

  • Stayed October 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank IDmom1999
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sang H, Manager at Hyatt Regency Rochester, responded to this review, October 27, 2013
Thank you for taking the time to give us feedback to improve our guest satisfaction. It seems like your enjoyed our staff and that is a great compliment. As for our nearby areas; Main Street may look uninviting right now, change is in the air. We are excited about many new developments in the downtown area such as those at the former Midtown site including the nearly completed Windstream Corporation Building; the Midtown Tower revitalization into mixed use retail, offices and housing; the new roads and park (scheduled for late summer completion) going in at the Midtown site; the plans the Winn Corporation has for the former Sibley Building on Main Street (this company revitalized Faneuil Hall in Boston). Also, we have a new Transit Center going up just around the corner from Main Street; and many housing units being built in historic buildings in the downtown neighborhood.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ellington, Connecticut, United States
Level Contributor
33 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed October 20, 2013

I have stayed at the Hyatt in Rochester many times in the past year. It is very convenient since my daughter attends the Eastman School of music just a few blocks down the street. The hotel is a warm, welcoming place to stay. The staff is always helpful and willing to go out of their way to make my stay enjoyable. While the hotel is old, it is well kept up. The beds are very comfortable and the rooms are clean. I also use the fitness room and pool. When my daughter was auditioning at the school, there were practice rooms available for the students in the basement level so they could prepare for their auditions. When I am here on my own, I stay on one of the female-friendly floors which have the addition of a staff member who checks the floor periodically to make sure everything is safe. It's not that I feel unsafe in the hotel otherwise, but it is a nice touch in a city that is not exactly known for its low crime statistics. Also, the breakfast buffet that comes with certain room packages is very good and fast and easy.

Room Tip: There are quiet floors and female friendly floors that can be requested.
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  • Stayed October 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank GaySaw
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kurt H, Director of Rooms at Hyatt Regency Rochester, responded to this review, October 21, 2013
Thank you so much for your 5 star review on Tripadvisor. We are really glad you liked our Downtown Rochester Hyatt. We are very close to the Eastman School and work very closely with them to offer special rates throughout the year. Thank you again for the great comments and we hope to see you again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toronto, Ontario
Level Contributor
17 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed October 20, 2013

My wife and I have stayed at Hyatt's around the world. While all have have both stellar service and room decor, Hyatt Rochester only had one of these...

The lobby and other common areas of this Hyatt were clean, modern and updated. The service was friendly, and efficient. We got to our room and it was a terrible surprise. Dated and worn furniture like the nightstand and lamps are usually not a big deal, considering I booked on a discounted website. I'll be honest and say that the rate was half price.

The biggest deal was that the room was on the conference room floor and was the accessible room. (My guess, really the "Priceline or hotels.com" room). It was not a 'typical' Hyatt room.

We were really disappointed in the state of the room, as hotels for the same discounted price have better overall cleanliness and state of rooms.

We valet parked on the way in since we were exhausted, It's an easy $13 for the hotel. The drive in lot is connected to the convention center so I guess it could be very easy to park on your own for way less.

Internet cost $10 (Ripoff) and the location was not the greatest in terms of getting out and walking around we're other negatives.

On the positive, my wife was extremely happy with the free coffee in the lobby. She stated it was one of the best coffees she has had in a long time.

Also, Sam, the valet, was super friendly, genuinely warm and one of those people who seem to love what they do!!!
Thanks Sam for making us feel special.

Definitely, this Hyatt was not on par with any other we have ever stayed at.

Won't be staying here again.

Room Tip: Don't choose a room on the 4th floor.
See more room tips
  • Stayed October 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank gutzopoulos
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sang H, Manager at Hyatt Regency Rochester, responded to this review, October 27, 2013
Thank you very much for your review on TripAdvisor. It is important feedback as these to improve our guest experience. We apologize for the state of the room, however we appreciate that you enjoyed our staff along with Sam, our valet manager. Although our Main Street may look uninviting right now, change is in the air. We are excited about many new developments in the downtown area such as those at the former Midtown site including the nearly completed Windstream Corporation Building; the Midtown Tower revitalization into mixed use retail, offices and housing; the new roads and park (scheduled for late summer completion) going in at the Midtown site; the plans the Winn Corporation has for the former Sibley Building on Main Street (this company revitalized Faneuil Hall in Boston). Also, we have a new Transit Center going up just around the corner from Main Street; and many housing units being built in historic buildings in the downtown neighborhood. Again, we thank you for taking the time to give us feedback and hope you will reconsider visiting our hotel again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hyatt Regency Rochester

Property: Hyatt Regency Rochester
Address: 125 E Main St, Rochester, NY 14604-1605
Phone Number:
Location: United States > New York > Finger Lakes > Rochester
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Green Hotel in Rochester
#8 Business Hotel in Rochester
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Hyatt Regency Rochester 3.5*
Number of rooms: 338
Official Description (provided by the hotel):
Discover the perfect blend of location, style and authentic hospitality at our downtown Rochester hotel. Unwind at our Scene on Main Restaurant and Lounge or relax by our heated indoor pool after your workout in our 24 hour fitness center. Whether you are in town for business, vacation, a wedding or special getaway, you will find that the Hyatt Regency Rochester is the ideal choice. Our urban and contemporary Rochester New York hotel offers over 20,000 square feet of function space which provides an ideal setting for weddings, corporate and social events and galas. We are connected to the Rochester Convention Center by a sky bridge and only a short walk to shopping, dining and nightlife of the East Avenue and Park Avenue hot spots. We are situated just minutes from the airport, and we offer a complimentary shuttle throughout the day. Whether you are planning a meeting, wedding, family reunion or a romantic getaway, Hyatt Regency Rochester is the premier accommodation you deserve. ... more   less 
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Also Known As:
Hyatt Regency Rochester Hotel Rochester
Rochester Hyatt Regency
Hyatt Rochester

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