We stayed at this hotel for its proximity to a place we wanted to visit during a trip to the Rochester area for a wedding. They were very helpful when I had to ask them to let my daughter check in for me due to a flight delay. She round the hotel easy to find and very welcoming. One hiccup...the front desk rep didn't know about the word of the week which provides a guest with free parking and wifi. She had to go back down to reception later in the afternoon to find someone who could get that straightened out. They need to have an office memo I guess. The room was comfortable, especially the beds. Interestingly, the bathrooms are in need of a 50% rehab. The flooring, sink, countertop and lighting have obviously been upgraded, but the toilet and shower really need to be replaced. There was no refrigerator which was disappointing. The biggest annoyance to me was that the lobby coffee in the morning.......was a $2.00 charge. I'm sorry, but at even the economy chains they offer free morning coffee. The invoice that arrived under our door was correct, but at check out I asked that they verify that my credit card was the one that would be charged. A reprinted invoice contained a charge for parking. I brought this to the desk rep's attention and he corrected it after asking me yet again what the word was. They need to work out the kinks on that.
- Official Description (provided by the hotel):
- Discover the perfect blend of location, style and authentic hospitality at our downtown Rochester hotel. Unwind at our Scene on Main Restaurant and Lounge or relax by our heated indoor pool after your workout in our 24 hour fitness center. Whether you are in town for business, vacation, a wedding or special getaway, you will find that the Hyatt Regency Rochester is the ideal choice. Our urban and contemporary Rochester New York hotel offers over 20,000 square feet of function space which provides an ideal setting for weddings, corporate and social events and galas. We are connected to the Rochester Convention Center by a sky bridge and only a short walk to shopping, dining and nightlife of the East Avenue and Park Avenue hot spots. We are situated just minutes from the airport, and we offer a complimentary shuttle throughout the day. Whether you are planning a meeting, wedding, family reunion or a romantic getaway, Hyatt Regency Rochester is the premier accommodation you deserve. ... more less
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- Also Known As:
- Hyatt Regency Rochester Hotel Rochester
- Rochester Hyatt Regency
- Hyatt Rochester