This was a business trip for me arranged by our corporate travel agents.
As with all my other business trips to various hotels across the US, our corporate credit credit was given with instructions for all charges to be made against this card. As usual I gave my personal debit card details on arrival for incidentals. Two days after getting home I found that the front desk staff had charged everything to my personal DC, despite the instructions to have everything placed on the corporate CC. After numerous phone calls, a further two days and enlisting the help of the corporate travel agents they finally stated that a refund had been made to my account. I contacted my bank and no refund was pending or being processed.
At the time of writing this review I'm still chasing my money through the minefield of incompetence that seems to be this hotels management.
Generally, the hotel is tired, apart from the bar area that has recently been refurbished.
Sincerely hoping I don't have to make a return visit to this hotel. If I need to be in Rochester again I will be making arrangements to stay at a hotel other than the Hyatt.
- Official Description (provided by the hotel):
- Discover the perfect blend of location, style and authentic hospitality at our downtown Rochester hotel. Unwind at our Scene on Main Restaurant and Lounge or relax by our heated indoor pool after your workout in our 24 hour fitness center. Whether you are in town for business, vacation, a wedding or special getaway, you will find that the Hyatt Regency Rochester is the ideal choice. Our urban and contemporary Rochester New York hotel offers over 20,000 square feet of function space which provides an ideal setting for weddings, corporate and social events and galas. We are connected to the Rochester Convention Center by a sky bridge and only a short walk to shopping, dining and nightlife of the East Avenue and Park Avenue hot spots. We are situated just minutes from the airport, and we offer a complimentary shuttle throughout the day. Whether you are planning a meeting, wedding, family reunion or a romantic getaway, Hyatt Regency Rochester is the premier accommodation you deserve. ... more less
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- Also Known As:
- Hyatt Regency Rochester Hotel Rochester
- Rochester Hyatt Regency
- Hyatt Rochester