I've got to say, I have mixed feelings on this hotel and while I might stay here again; I'd come prepared.
We (my son's family had 3 small children) stayed for 3 nights and had adjoining rooms on the 8th floor; we were there for a pageant so our room was part of that package. Now, let me say, service was pleasant and excellent. We did have to change our keys 4 times but they apologized and they really couldn't seem to help it (?). They could have used more elevators because there were people constantly going back to their rooms and it seemed we always had to wait for more than one elevator plus they seemed slow. I imagine, being a pageant and so much going on contributed to that problem. Of course, I also noticed most people won't move back and give the impression of the elevator being full when it isn't. But, that's a different story.
It is definitely not a 4 star hotel. Our rooms desparately needed updating. The carpet was badly stained and the furniture was showing it's age. We did have a large flat screen tv. The bathroom was very nice with lots of counter space. We also had a desk with 2 comfortable chairs.
I guess being a Hyatt, I expected more. Internet was $10 a day. They had an indoor pool but no outdoor space. It felt so confining since we needed to stay nearby and our only option seemed to be the pool which wasn't a place you'd go to hang out as it was almost all pool and hardly any chairs and the heat and chlorine were too much. Or the lobby areas which were always extremely busy due to the pageant. Luckily the weather was nice but, after all, it was downtown.
Which brings me to the issue most bothering me. The only convenient restaurant was the hotel's which was not always open and was very expensive. The area, which you probably couldn't walk in bad weather, had a small Tim Horton's, Subway, BBQ restaurant and one other which I think only served breakfast & lunch. When I asked the desk about a restaurant, she gave me one, that we did go to, and said it was a little walk. That little walk was over 1 1/2 miles and we had 3 small children. Thankfully, we drove. We tried the BBQ which was very good. We also ordered pizza one night which took 2 hours and arrived cold.
The room only has a one cup coffee pot. If you need a microwave, as we did to warm milk, you have to go to the 21st floor (and use the room key which didn't always work). Thankfully, we brought a cooler and across the street was a Family Dollar which was doing great business from people like ourselves. PB&J and junk food.
The hotel is not really family friendly tho the pageant was a family event. There is a Radisson across the street but we didn't check it out. If we return for another pageant, either we will bring food from home and a larger cooler or look for another hotel.
If you're a business traveler, I'm sure you will like this hotel. Unless, there is a pageant, then I think you will hate it.
- Official Description (provided by the hotel):
- Discover the perfect blend of location, style and authentic hospitality at our downtown Rochester hotel. Unwind at our Scene on Main Restaurant and Lounge or relax by our heated indoor pool after your workout in our 24 hour fitness center. Whether you are in town for business, vacation, a wedding or special getaway, you will find that the Hyatt Regency Rochester is the ideal choice. Our urban and contemporary Rochester New York hotel offers over 20,000 square feet of function space which provides an ideal setting for weddings, corporate and social events and galas. We are connected to the Rochester Convention Center by a sky bridge and only a short walk to shopping, dining and nightlife of the East Avenue and Park Avenue hot spots. We are situated just minutes from the airport, and we offer a complimentary shuttle throughout the day. Whether you are planning a meeting, wedding, family reunion or a romantic getaway, Hyatt Regency Rochester is the premier accommodation you deserve. ... more less
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- Also Known As:
- Hyatt Regency Rochester Hotel Rochester
- Rochester Hyatt Regency
- Hyatt Rochester