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“Nice Hotel, Beautiful Pool with a Super Good Value”

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Ramada Plaza Rochester Airport
Ranked #25 of 29 Hotels in Rochester
Toronto, Canada
Level 6 Contributor
138 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 70 helpful votes
“Nice Hotel, Beautiful Pool with a Super Good Value”
Reviewed May 9, 2011

It was a nice hotel with beautiful pool. A life guard on duty which I did not see anything like that before. Dollar per dollar, it was a good deal.

  • Stayed May 2011, traveled as a couple
    • Value
    • Location
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    • Cleanliness
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Helpful?
Thank Loong97
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIROC11, General Manager at Ramada Plaza Rochester Airport, responded to this review, May 10, 2011
A good value with a Heated Indoor Pool, that is what we're all about. Thanks for sharing your nice comments. Please come back to visit soon.

Tim Elie
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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399 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (94)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • German first
  • Portuguese first
  • Spanish first
  • Any
English first
East Greenbush, New York
1 review
Reviewed May 2, 2011

I went to Rochester this past weekend and stayed here -- complain to security guard about locals hanging in hallway and trying to enter rooms actually they did enter and rob someone. Security did not go and have the people removed which in turn ended in one of our friend getting stab on the bridge and then to make that person leave the hotel along with ones that help the person that from getting hurt worst. WHAT KIND OF BUSINESS IS BEING RUN HERE????? Felt unsafe the following night that the locals could return to finish what they started -- PLEASE DO YOURSELF A FAVOR AND STAY ELSEWHERE -- One security guard on who doesnt know his job well enough to handle situations the way it should have been handled!!!!!!!!!!!!!

Stayed April 2011, traveled with friends
Helpful?
Thank unhappyfromeg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIROC11, General Manager at Ramada Plaza Rochester Airport, responded to this review, May 5, 2011
I certainly appreciate your follow up and concerns. I can assure you I take the safety and security of all of our guests seriously. There are several details behind the altercation that occured between the two parties involved in this incident. As soon as my staff became aware of and assessed the issue between both parties we reacted quickly and had both parties removed from the facility. This was a very isolated and rare occurence and my staff remained on top of it it ensure the safety of our guests all weekend. I appreciate your time to provide feedback and if you would like to discuss further, please do not hesitate to contact me directly.

Tim Elie
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Latham, New York
1 review
Reviewed April 30, 2011

We were here for weekend in April, what we found out was not good. Many locals who were not staying in the hotel were hanging out in the halls and outside rooms. These people were kicking in doors trying to rob people. One of the guest who was there for the weekend was even stabbed in the shoulder. Security was informed of the situation and refused to remove the locals from the hotel. Police ended up coming to the hotel and removing people. How can they allow this to happen, I cannot see how anyone can feel safe in this building. Do yourself a favor and stay far away from this place, it is a major disaster waiting to happen.

  • Stayed April 2011, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank notsafe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIROC11, General Manager at Ramada Plaza Rochester Airport, responded to this review, May 5, 2011
I certainly appreciate your follow up and concerns. I can assure you I take the safety and security of all of our guests seriously. There are several details behind the altercation that occured between the two parties involved in this incident. As soon as my staff became aware of and assessed the issue between both parties we reacted quickly and had both parties removed from the facility. This was a very isolated and rare occurence and my staff remained on top of it it ensure the safety of our guests all weekend. I appreciate your time to provide feedback and if you would like to discuss further, please do not hesitate to contact me directly.

Tim Elie
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hilton, New York
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed April 27, 2011

We live locally, and had reservations to join extended family for brunch on Easter Sunday @ the hotels restaurant. We decided last minute to make it a fun mini-vacation. The kids had a great time swimming and the room, staff and amenities were great. The Easter Bunny found us overnight and we had a great brunch the next morning! Thanks.
The only note I would add is that the door lock to the parking lot by our room was broken, as well as the 'padlock' on our room door. We did not feel unsafe, it just may be something you might want to look into.

Stayed April 2011, traveled with family
Helpful?
1 Thank raesm0m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIROC11, General Manager at Ramada Plaza Rochester Airport, responded to this review, April 28, 2011
So glad you included our hotel in your families mini get-a-way. Very nice of you to have mentioned my staff's service and the Easter Bunny was glad to see your family enjoying the Brunch too. Will get right on repairing the door lock issues. Thanks again for your valued feedback.

Tim Elie
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Buffalo, New York
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed March 21, 2011

We stayed at this hotel with all the families from my son's hockey team this past weekend. I would like to extend a special thank you to Richie as well as Fernando from the hotel for going out of his way to make our stay very comfortable. They were very accomodating with a conference room for the families and kids to congregate for a team pizza party. The kids and parents all enjoyed the weekend.

Our room was very clean & comfortable. The cleaning staff was very friendly and willing to go out of their way with extra towels or whatever you needed. Rooms were a good size with 2 queen beds & a couch which folded out. Beds were comfortable. Loved having the wireless connection, as well as the coffee in the a.m.

Pool is a very nice size. Didn't get an opportunity to use the gym but looked like a nice size. Nice big bar area too!

Location is excellent - right off the interstate - across from the airport - easy access.

Thanks again for a great weekend. This is our 2nd stay here & we will stay here again!

  • Stayed March 2011
    • Value
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Helpful?
1 Thank cherrogo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIROC11, General Manager at Ramada Plaza Rochester Airport, responded to this review, April 4, 2011
We appreciate the feedback and the nice compliments toward our staff. Glad to hear this was your second time as a team here and hope next year we can make it 3 years in a row!!

Tim Elie
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Welland, Canada
1 review
Reviewed March 20, 2011

We stayed at this hotel for a girls weekend which included a trip to a spa. The food is very good at this hotel and the prices are very reasonable. Free internet. Nice bar on location. Very nice staff. The hotel rooms are clean and comfortable. The beds and pillows were extremely comfortable!
Thanks Holiday Inn Rochester for a great weekend!

  • Stayed March 2011
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank Ma66ie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIROC11, General Manager at Ramada Plaza Rochester Airport, responded to this review, April 4, 2011
Thank you so much for taking time to mention a "Memorable experience for the entire team" in your review. We all appreciate your kind words and strive to work with our teams to truly enhance the"Hotel" experience as one of the great memories you will share. Love to be a part of that experience next year,

Tim Elie
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Buffalo, New York
2 reviews
Reviewed March 20, 2011

Thank you for going out of your way to accommodate us! Many hotels would not even entertain the idea of hockey teams at their location. Not only are you so very willing and receptive to our group, but you have gone out of your way to provide us with the amenities that really made our stay fun, comfortable and, most importantly, special for the kids. We are grateful for the special attention of the managers to make arrangements for a conference room to be made available to allow the parents and kids to socialize in one area. We especially appreciate the attention given to ensure the safety of the kids, as Saturday evening progressed. Your desk staff was very accommodating when late check-outs were requested due to our team progressing to the championship of the tournament. That allowed the players and families to be able to relax and enjoy the morning before heading out to the big game! Once again, thank you for helping to create a memorable experience for our entire hockey team!

  • Stayed March 2011
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ayla61294
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIROC11, General Manager at Ramada Plaza Rochester Airport, responded to this review, April 4, 2011
So very nice of you to compliment us. We LOVE all teams and have found our hotel and staff like to accomodate hockey with the ability to utilize areas for team hospitality and knee hockey games. You can't go wrong with the largest indoor pool in Rochester too!! Hope you did well in the tournament and love to host your team for next years tournament.

Tim Elie
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Ramada Plaza Rochester Airport

Property: Ramada Plaza Rochester Airport
Address: 911 Brooks Ave, Rochester, NY 14624-3107 (Formerly Lexington Hotel Rochester Airport)
Phone Number:
Location: United States > New York > Finger Lakes > Rochester
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #25 of 29 Hotels in Rochester
Price Range (Based on Average Rates): $
Hotel Class:3 star — Ramada Plaza Rochester Airport 3*
Number of rooms: 279
Official Description (provided by the hotel):
Welcome to the Lexington Hotel Rochester Airport, conveniently located just off of I-390, and less than 2 miles from Greater Rochester International Airport. We offer spacious accommodations with all the comforts and services you would expect, while providing easy access to University of Rochester, Susan B. Anthony Museum & House, Blue Cross Arena, and Rochester Institute of Technology. Featured hotel amenities include an indoor heated pool, jacuzzi, and fitness center. Whether you're traveling for business or pleasure, stay connected with our complimentary Wi-Fi available throughout the property. Breakfast is served daily from 6:30 to 11:00am in our Brooks Avenue Grill. The Roc Bar & Grill, serving lunch and dinner, provides the perfect setting for socializing. Our well-appointed guest rooms provide extremely comfortable beds that will have you waking up re-energized and refreshed. A coffeemaker, hairdryer, 32 inch flat panel cable TV, HBO, and ESPN are just some of the amenities in every room that are yours to enjoy during your stay. Guests traveling with families will benefit from year-round savings with our Kids Stay Free Policy (18 and under in parent's room). Allow us to host your next business meeting or social event in one of our on-site conference rooms. With over 8,000 square feet of available meeting space, our property can accommodate any type of function, large or small. Our attentive staff will work with you to ensure your event goes smoothly, down to the last detail. For your convenience our hotel offers both smoking and non-smoking guest rooms. Pets are welcome - charges and restrictions apply. Our goal is to provide exceptional service, attention to detail, and a friendly and comfortable environment, not just a place to stay. An easily accessible location, affordable rates, exceptional customer service, and attention to detail make the Lexington Hotel Rochester Airport the perfect choice when visiting the Rochester area. Join our family at the Lexington Hotel Rochester Airport- you deserve it! Our Guests Come First SM ... more   less 
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Also Known As:
Holiday Inn Rochester Airport Hotel Rochester
Rochester Holiday Inn

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