We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Nearby Hotels
Reviews (83)
Filter reviews
83 results
Traveler rating
18
26
19
5
15
Traveler type
Time of year
LanguageAll languages
18
26
19
5
15
Show reviews that mention
All reviews red lobster room was clean choice hotels desk staff an update air conditioner hotel is located would stay here again parking lot highway furniture
Filter
Updating list...
2 - 7 of 83 reviews
Reviewed 3 weeks ago

I always check the reviews before booking when I travel. I was a bit concerned with the reviews on this property but they were within the low range of acceptability and the hotel was located near where we wanted to stay.

We (2 couples) found the hotel to be ok - one of the rooms when we checked in had been stayed in and not made up. The bed had been slept in and there were towels on the bathroom floor. The desk clerk seemed surprised and stated "I was told that room had been made up." We were given another room which was satisfactory.

The property was a bit tired but all in all it was good value for what we paid and the ideal location.

  • Stayed: September 2018, traveled as a couple
    • Value
    • Cleanliness
    • Service
Thank 372ken
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Guest-Relations08751, Staff at Comfort Inn & Suites - Rochester Niagara Falls, responded to this reviewResponded 2 weeks ago

Thank you for your feedback. We will work together with our team to further improve for your next visit. As you may know, we strive for excellence!



This hotel now features the Text-The-Desk® amenity to allow guests to message the front desk staff during their visit.
Over 20,000 guests visited last year.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 5, 2018

Stayed here for one night in late August 2018 while traveling from Ithaca, NY to Rochester. Booked the room from the Choice Hotels app, and used the points plus cash option. My rate was something ridiculous (like $35), making it hard to complain on a night where the hotel was 100% occupied. The reviews on this site plus others are pretty consistent- the first impression was that it was hit or miss, of which I agree.

The hotel is located next door to a Red Lobster. Not bad, yet its a weird turn into the hotel when you see the lane pretty much dump you right into Red Lobster's parking lot. Parking was okay, and there seems to be a ton of it within the rear of the building. The surrounding area isn't bad, in that there seems to be quite a bit of restaurant choices and other available services to use rather than drive 15-20 minutes south into Rochester city center. The room wasn't bad- I had a double bed reservation, and the one bed that I chose to sleep in was super clean, and comfortable. Felt like sinking into a marshmallow! No issues with the shower, or etc. Furniture looked slightly dated, yet its okay.

Breakfast was pure comedy due its disappointment. Absolutely laughable. Standard carbs & coffee setup, and the seats are really cramped & close toward each other when you want to walk to the left side of the room to serve yourself. Customer service was fine, with a hint of snarkiness from the older female front desk agent when it came to discussing Buffalo attractions. Nonetheless, she was helpful.

Overall, the room was fine, customer service & parking was decent, and the breakfast sucked.

  • Stayed: August 2018, traveled solo
    • Value
    • Cleanliness
    • Service
Thank Eric T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Guest-Relations08751, Staff at Comfort Inn & Suites - Rochester Niagara Falls, responded to this reviewResponded 3 weeks ago

Thank you for your feedback. We will work together with our team to further improve for your next visit. As you may know, we strive for excellence!



This hotel now features the Text-The-Desk® amenity to allow guests to message the front desk staff during their visit.
Over 20,000 guests visited last year.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 25, 2018

Beds are very comfortable, location is very easy to get to, lot of restaurants nearby. The check in staff were not that friendly, not rude by any means, just did not feel welcoming. The elevators are very, very slow. Breakfast is OK, nothing great. The free wi-fi is terrible and when I reported it, they said "Yeah, it is slow when too many people are on it". Well then, make it better - your guests need it in this day and age.

Room Tip: Get a room away from the elevators.
  • Stayed: August 2018, traveled with family
    • Location
    • Sleep Quality
    • Service
Thank Gopal S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Guest-Relations08751, Staff at Comfort Inn & Suites - Rochester Niagara Falls, responded to this reviewResponded 3 weeks ago

Thank you for your feedback. We will work together with our team to further improve for your next visit. As you may know, we strive for excellence!



This hotel now features the Text-The-Desk® amenity to allow guests to message the front desk staff during their visit.
Over 20,000 guests visited last year.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 28, 2018 via mobile

Beds were doubles not queens. Stains on sheets and bedding were gross and unacceptable. We were looking for a reasonably priced one night stop but expect more. I can handle outdated and small but not dirty.

Stayed: July 2018, traveled with family
Thank jszwabinsky
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Guest-Relations08751, Staff at Comfort Inn & Suites - Rochester Niagara Falls, responded to this reviewResponded August 13, 2018

I’m sorry to hear about your bad experience. We’re normally known for our exceptional location and attention to detail, and we regret that we missed the mark. My name is Gabby and I am reaching out on behalf of hotel management. If you’d like to discuss this further, please contact our hotel’s General Manager (Dennis) at [ duthoyd@hammockworldwide.com ] or feel free to email our department guestrelations@hammockworldwide.com.



This hotel now features the Text-The-Desk® amenity to allow guests to message the front desk staff during their visit.
Over 20,000 guests visited last year.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 18, 2018 via mobile

Did not like this hotel. They have a no refund no exchange policy & the terrible thing is, it is not clean and has terrible breakfast. Will not stay here again. It is near restaurants & a mall but that is not

Stayed: June 2018, traveled with family
Thank Benjamin P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Guest-Relations08751, Staff at Comfort Inn & Suites - Rochester Niagara Falls, responded to this reviewResponded August 13, 2018

I’m sorry to hear about your bad experience. We’re normally known for our exceptional location and attention to detail, and we regret that we missed the mark. My name is Gabby and I am reaching out on behalf of hotel management. If you’d like to discuss this further, please contact our hotel’s General Manager (Dennis) at [ duthoyd@hammockworldwide.com ] or feel free to email our department guestrelations@hammockworldwide.com.



This hotel now features the Text-The-Desk® amenity to allow guests to message the front desk staff during their visit.
Over 20,000 guests visits last year.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
View more reviews