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“Cockroach, hair on the bed and bed not made”

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Best Western The Inn At Rochester Airport
Ranked #6 of 31 Hotels in Rochester
Penn Yan, NY, United States
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
“Cockroach, hair on the bed and bed not made”
Reviewed December 26, 2013

Our room had a cockroach in the bathtub when we arrived. Further, when going to bed, I realized the sheet was crumbled all the way down to our feet and there was a black hair on the sheets, we are all blonde hair people in our family. Basically we slept in someones old sheets. Even the pillow casing had dirt marks. Definitely going to avoid this hotel in the future.

  • Stayed December 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
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Review collected in partnership with Best Western

Helpful?
2 Thank Kari K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shaunna D, General Manager at Best Western The Inn At Rochester Airport, responded to this review, January 17, 2014
We thank you for taking the time to write a review and let us know about your stay. I am truly sorry to hear that it was not all that you expected. If at anytime you are experiencing any problems, please let us know. We are here to make sure that your stay is as comfortable and enjoyable as possible. We did look into this and found a small drip in the bathtub that was attracting water bugs, and have since had it fixed. I hope if your travels ever bring you to the area again you will give us the chance to better serve you. I hope you can accept our deepest apologies, and we are sorry for any inconvenience this may have caused to you.
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305 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (27)
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English first
New Smyrna Beach, Florida, United States
Level Contributor
3 reviews
Reviewed December 21, 2013

The room was very comfortable. Complimentary breakfast was very nice. The staff was very friendly and accommodating. The price was good. Airport shuttle very efficient. In conversation with another guest, they were leaving their car at the hotel while they were on a cruise. That is a nice convenience. I don't know how much the hotel charges for that service.

  • Stayed December 2013, traveled with friends
    • Value
    • Location
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Helpful?
Thank Larry S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shaunna D, General Manager at Best Western The Inn At Rochester Airport, responded to this review, January 17, 2014
Thank you for all the great compliments! We are glad to hear that you enjoyed you stay with us. As you mentioned we do a program where as you stay one night and can leave your car parked for the duration of your trip. This has been a great package! We thank you for your comments and hope to see you again soon!
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Toronto
Level Contributor
13 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed December 19, 2013

Hotel is nice at Rochester Airport. Renovated and the rooms are nice and comfortable. Big enough for 2 adults and 2 small children for one 1 night. As the hotel just changed to Best Western it took a little bit of time for the staff.

Mike, seems to be owner was very helpful while other staff only did what they were asked to do

Room Tip: any room on the second floor are nice
See more room tips
  • Stayed November 2013, traveled with family
    • Value
    • Location
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    • Cleanliness
    • Service
Helpful?
Thank outofcountry
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shaunna D, General Manager at Best Western The Inn At Rochester Airport, responded to this review, January 17, 2014
Thank you for taking the time to let us know about your experience while staying with us. We truly appreciate all the comments, as you mentioned we have just recently converted to a Best Western, and completed some major renovations. I'm glad to hear you and your family enjoyed your room! Should your travels bring you to Rochester again I hope we will have the pleasure of accommodating you!
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Boston, Massachusetts
1 review
Reviewed December 11, 2013

Stayed one night following a wedding. This place was recently renovated and it looks great. The room was clean, furniture was comfortable, and the staff was very nice and accommodating. Continental breakfast was available in the morning (bonus!), which was a typical offering of cereals, yogurts, fruits, along with some hot options (eggs, waffles, bacon). I have no complaints. This Best Western is a GREAT value.

  • Stayed October 2013, traveled as a couple
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Helpful?
Thank ericad587
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shaunna D, General Manager at Best Western The Inn At Rochester Airport, responded to this review, January 17, 2014
Thank you for your recent review. I hope you enjoyed the wedding! We appreciate you taking the time to let us know how your stay was. This helps us to improve good or bad and allows us to better serve our guests! I hope to see you on a future trip to Rochester!
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Rochester New York
1 review
Reviewed November 22, 2013

VERY comfortable & clean ! the workers Chris & Shauna are such great people always making my stay GREAT & providing me with the best customer service.. all in honesty this is one of my fav hotels. I would definitely recommend to my people :)

  • Stayed November 2013
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Helpful?
Thank Yemtriana3210
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shaunna D, General Manager at Best Western The Inn At Rochester Airport, responded to this review, January 17, 2014
We truly appreciate the recommendation! I'm glad to hear that you have enjoyed your stay with us, and I hope we can continue to provide you great customer service! Thank you!
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Saint Louis, Missouri
Level Contributor
13 reviews
4 hotel reviews
Reviewed November 21, 2013

The hotel offered a very modern decor, it lookes to be recently updated. The staff was very attentive. I booked online with a one of the travel sites, which can be a problem sometimes. Everything was accurate and ready.

The continental breakfast offered hot options with a bit of variety for day to day. Pretty standard options like bacon, sausage, waffle maker, and eggs.

The room was clean and nicely decorated. Great use of space, plenty of electical outlets.

  • Stayed October 2013
    • Value
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Helpful?
Thank farmorr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shaunna D, General Manager at Best Western The Inn At Rochester Airport, responded to this review, January 17, 2014
We thank you for taking the time to let us know how we are doing. As you mentioned we did recently do some remodeling and we are very happy with the results. We are so happy to see that our guests are enjoying them as well. Thank you for choosing Best Western Airport, and we hope to see you on a future stay!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Durham, North Carolina
2 reviews
Reviewed November 6, 2013

Traveling through Rochester and stayed at Best Western at the airport. Noticed right away a very nice renovation that was done and great front desk service. Everything exceptionally clean and comfortable. Had booked in regular double room with rollaway but they up graded us to a 2 room suite so we would be more comfortable! It was great and comfortable for my 5 member family. 3 friends traveling with us stayed in a double room and it was also very nice. Prices are reasonable. I recommend this hotel to anyone traveling and staying in Rochester.

  • Stayed October 2013, traveled with family
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank R L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shaunna D, General Manager at Best Western The Inn At Rochester Airport, responded to this review, November 7, 2013
Thank you for your review! We truly appreciate the compliments and are glad to hear that you enjoyed your stay with us. The new suites are beautiful, and we are glad you and your family enjoyed your stay in the Double Suite. We thank you for taking the time to let us know how we are doing and appreciate the recommendation! I hope that we will have the pleasure of accommodating you again should your travels bring you back to Rochester!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Best Western The Inn At Rochester Airport

Property: Best Western The Inn At Rochester Airport
Address: 395 Buell Rd, Rochester, NY 14624-3123
Phone Number:
Location: United States > New York > Finger Lakes > Rochester
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Shuttle Bus service Suites Wheelchair access Airport Transportation
Hotel Style:
#1 Best Value Hotel in Rochester
#9 Family Hotel in Rochester
#10 Business Hotel in Rochester
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Best Western The Inn At Rochester Airport 2.5*
Number of rooms: 59
Reservation Options:
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Also Known As:
Comfort Inn Rochester
Rochester Comfort Inn

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