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“Rude Staff. Always out of "Everything" Bagels. Stay away from this place.” 1 of 5 bubbles
Review of Balsam Bagels

Balsam Bagels
Ranked #8 of 49 Bakeries in Rochester
Price range: $5 - $10
Cuisines: American
More restaurant details
Restaurant details
Good for: Dining on a budget, Families with children
Dining options: Lunch, Breakfast, Seating, Takeout
New York City, New York
Level Contributor
6 reviews
6 restaurant reviews
common_n_restaurant_reviews_1bd8 7 helpful votes
“Rude Staff. Always out of "Everything" Bagels. Stay away from this place.”
1 of 5 bubbles Reviewed October 1, 2012

Went into Balsam Bagels a few weeks ago- (Went in there EVERY weekend) But apparently this didnt matter when I walked in with a debit card this time. They ONLY want cash if your not buying more than 5.00 worth of product.

- I bought 3 bagels (Usually buy a Dozen- But I was leaving for vacation and didnt want tones of Bagels around the house before I left) and I gave the girl (That I have seen there for a year now) my debit card. She said "You need to buy more at least 5 dollars" She said "Just buy more Bagels" REALLY? I said can you just take my card for the 3.00 Dollars? She said "No cant do it"
I asked again- and said I really only need 3 dollars worth. Again "No cant do it"

- Im in there so much- Have spent so much money there- and they were only concerned with the .5% Mastercard was going to charge them for using their card machine. IS THIS A REASON TO LOOSE A CUSTOMER THAT HAS BEEN GOING THERE FOR YEARS??
Answer: No.

So I left with nothing- and I also left and havent returned. This is no way to treat loyal customers. Business 101.

  • Visited September 2012
    • 1 of 5 bubbles
      Value
    • 1 of 5 bubbles
      Atmosphere
    • 1 of 5 bubbles
      Service
    • 2 of 5 bubbles
      Food
Helpful?
2 Thank TravelReview411
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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38 reviews from our community

Visitor rating
    26
    8
    2
    1
    1
Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • English first
  • Any
English first
Level Contributor
41 reviews
17 restaurant reviews
common_n_restaurant_reviews_1bd8 22 helpful votes
“Great bagels and delicious scones”
5 of 5 bubbles Reviewed September 29, 2012 via mobile

This neighborhood spot has great baked goods all around and nice selections for lunch too. Try the french toast bagels and apple cinammon scones. Yummy!

    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Atmosphere
    • 4 of 5 bubbles
      Service
    • 5 of 5 bubbles
      Food
Helpful?
Thank KateNY50
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rochester, New York
Level Contributor
36 reviews
29 restaurant reviews
common_n_restaurant_reviews_1bd8 13 helpful votes
“Best Cookies”
4 of 5 bubbles Reviewed September 12, 2012

Fast service, great bagels, BUT....the most delicious cookies....cranberry....moist and yummy. The are tables and chairs if you wish to eat there. Mostly, they hustle so you can get to work on time.

Visited May 2012
Helpful?
Thank Patricia L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rochester, New York
Level Contributor
19 reviews
7 restaurant reviews
common_n_restaurant_reviews_1bd8 4 helpful votes
“Best Bagels outside of NYC”
5 of 5 bubbles Reviewed September 9, 2012

I love NYC bagels and this is the closest to the City here in Rochester, with great cream cheeses too.

Visited September 2012
Helpful?
Thank Lin0898
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
4 reviews
3 restaurant reviews
“Balsam is the BOMB!”
5 of 5 bubbles Reviewed July 18, 2012 via mobile

Balsam Bagel in my opinion has the best bagels I have had in the Rochester area. They have a huge variety of cream cheese flavors and great coffee. I also tried a wrap for lunch one day and it was filling and delicious and came with a side as well. YUM!

    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Atmosphere
    • 5 of 5 bubbles
      Service
    • 5 of 5 bubbles
      Food
Helpful?
Thank Travel_Queen_ROC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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