I previously stayed here a year ago and had my stay ruined by an unprofessional front desk agent with red hair. I believe her name was Marissa. I stayed here again this past month and found that the hotel had made some big improvements. The front desk agent that ruined my stay was let go and they revamped their customer service. Check-in was smooth and quick with no problems. They answered all my questions and even provided me a detailed list of attractions that me and my family would enjoy. The housekeepers were real stars. They cleaned my room spotless and gave me fresh linen in towels even when they were ready to leave for the day. The rooms were redone with new Televisions, furniture, and the rooms were re-painted. I was definately astounded by the changes they made in customers service and the quality of the hotel room. I will definately be staying here when I visit Rochester this spring.
Keep Up the Great Work!!!
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- Also Known As:
- La Quinta Inn Rochester Hotel Rochester
- La Quinta Rochester
- Rochester La Quinta
- La Quinta Hotel Rochester