Let me start my saying that we had a great value for the price. My mother and I opted for the $16.95 afternoon tea and we had more food than we could eat.
Our sole dissatisfaction was that we were told we couldn't have scones because of the bus tour that had arrived. We were offered bread pudding instead. When the owner came around to ask how we were enjoying ourselves, i expressed my displeasure and she brushed me off with a comment about the bus tour. I also overheard other patrons complaining about not having scones. After all, when you think of 'afternoon tea', you think of scones. A short time later, I noticed that the table next to ours did receive scones, so I called our waitress back over and pointed that scones did seem to be available. Sure enough, someone 'found' some scones for us. I'd cut the tea room some slack IF the bus tour was an unexpected arrival, but I know for a fact that the bus company made reservations weeks in advance.
We were also never offered the hats that other reviwers mentioned, So, the experience left us a bit dissatisfied. I think I might go back, but I would definitely call ahead to ensure that we would not be competing with some large group.