Ontario's March Break gave us the chance to try a new attraction in Rochester, NY. The Skyzone chain opened in the Greece suburb of Rochester in December 2013, but operates like it's been there for years.
The staff were welcoming, encouraging, plentiful and clad in bright orange! All staff had clear understanding of the safety guidelines and kept busier areas of the park moving.
The park featured several multi-trampoline areas: a main jumping area, 2 dodge ball areas, a toddler zone, a foam pit landing area and a 3-basket slam dunk zone. These first 3 areas featured the angled trampolines along the sides, giving you a slightly super-human experience, opening up many fun possibilities even if you can't perform flips and spins.
Be sure to print and fill out your waivers ahead of time so you can pay and jump right away. The 4 on-site computer kiosks for filling out the waivers looked quick enough, but as I watched other newcomers click through it, the process was not exactly instant. Stepping up to the receptionist with my form was just better :) The Skyzone, grippy bottom socks are an affordable $2 each.
The foam pit area allowed for at least 4 people to launch themselves off their own trampoline and into a sea of 35,000-40,000 foam cubes. I found out that they have to spray each foam cube with disinfectant regularly!
The slam dunk zone featured 3 different heights of basketball hoop. My diminutive, 48", 9-year-old had a great time dunking on the lowest basket, though it was a good stretch for her. No hanging onto the rim, please :) Even though each basket has its own runway trampoline, only 1 person can jump at a time in the entire zone, so kids might get a little testy. However, a Skyzone worker made the slam dunk area fun and fluid, despite its popularity. We witnessed 3 different Skyzone employees take charge of this area, and each one did a fine job managing up to 2 dozen eager jumpers of different ages.
My children thoroughly enjoyed the dodgeball pits, where strangers would simply join together to form a team and merrily sling harmless head-sized balls at one another. A Skyzone employee supervised the fun.
The snack bar was well staffed. It looked empty to me at first, but the cashier was never far away and as people approached the kiosk, the cashier quickly left what he/she was doing nearby and manned the till. The bathrooms were clean, as was the park overall, which was important because you can only roam the elevated trampoline areas in socked feet. Plenty of cubbies and lockers were available, along with tables and chairs.
When we got back home, we saw Skyzone's episode of Undercover Boss. The attention to detail of trampoline safety and cleanliness was evident, as was the sincerity of franchise and corporate leadership. All of this really does make its way to the customer, making for a memorable recreation experience that I know my family will enjoy again.
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.