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“Friendly but dingy”

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Quality Inn Rochester Airport
Ranked #28 of 29 Hotels in Rochester
Mount Holly, New Jersey
Level 5 Contributor
68 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
“Friendly but dingy”
Reviewed June 25, 2013

The good: the beds are comfortable, the room was spatious and the staff was friendly. As for the bad - there was little attention to detail regarding cleaning. The bathroom walls were dirty from previous guests, dirt, dust, hair, and who knows what else. The carpets are old, dirty and sticky. Maybe this was just the wing I was staying in, but this was the case in several of the rooms on my floor. The shower water temperature fluctuated every 10 seconds or so, from freezing cold to scalding hot. With the number of hotels in the area I am sure there are many others that are cleaner with a decent staff that pays attention to the details.

Room Tip: Ask if any have been recently renovated, but dont have high hopes that it is super clean...
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  • Stayed June 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank MerMel75
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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174 reviews from our community

Traveler rating
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (33)
Date | Rating
  • Dutch first
  • English first
  • German first
  • Italian first
  • Any
English first
Brooklyn, New York
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed June 12, 2013

While the room wasn't "top notch" it was clean and quiet the service and staff are friendly and very helpful. Next time I'm in the area I'd return to this establishment because of this positive energy.

  • Stayed June 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank ksjf
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
Reviewed June 1, 2013

The positives..... Staff was friendly and helpful, complimentary beverages and cookies all day, shuttle to and from the airport.
The negatives.... First room was filthy, dusty, stained and hair all over the bathroom. They changed me to a different room that was also dusty, but at least there was not hair in the bathroom. By morning, the room had developed a moldy smell. When I called down to the front desk, their solution was to send someone up with air freshener. Needless to say, the odor returned a few hours later. Spend your money elsewhere when you are in Rochester!!

  • Stayed May 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MBH63
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wauseon, Ohio
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed May 20, 2013

Arrived late in the evening and staff did an excellent job of taking care of us! Shantell was a professional and friendly staff person that really helped to make our family's stay a pleasant one. Thanks, Shantell!

  • Stayed October 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Wendell N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Buffalo, New York
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed April 26, 2013

Hotel is close to the airport. Have a shuttle and a great park and Fly deal you just cant beat. The hotel staff was very friendly, especially the spiky hair blonde behind the front desk. We were very tired when we arrive and were greeted with a very pleasant disposition.

  • Stayed February 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Joe S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York City, New York
Level 4 Contributor
39 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed April 21, 2013

I flew in a midnight and the check in was quick and easy. The front desk was helpful.
Room- the walls are thin. I could hear people 2 doors down across the hall pretty loud. The bed was comfortable and the place is overall standard and good for a place to stay for business.
Breakfast was good other than them running low on coffee which was much needed.
Overall, the place was clean and I would visit again for business.

  • Stayed April 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Susan C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level 1 Contributor
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed April 8, 2013

My children are both students at University of Rochester, so I was looking for a convenient, reasonably-priced, long-term accommodation close to campus (it's only a few minutes away!!) to visit them over the Easter holidays. The Quality Inn Airport was indeed the perfect choice for a number of reasons. First, it was so nice to be picked up by their airport shuttle on a free ride upon my arrival. The hotel very reasonable price covers a generous, comfy, clean room with double queen beds equipped with fridge, tv and microwave, and includes a lovely breakfast buffet featuring every morning fresh fruits, eggs, bacon, bagels, pastries, coffee,tea, juices, and much more. On top of that, since I stayed there for 10 days, the staff has been extremely friendly, helpful, and very professional in accommodating every single request I had. The convenient location near the airport (and close to all shopping malls, restaurants, and downtown) is admittedly not the best area in Rochester but, even though I was staying there all by myself, I felt extremely safe when coming back at night, because security guards at the entrance constantly monitor the premises. I also loved the fact that at the Quality Inn they are environmentally conscious, and have a recycling program amongst other initiatives. I highly recommend this hotel for those who seek value altogether with convenience, and very good customer service. I look forward to coming back this summer, to enjoy the large outdoors pool with my family!

Room Tip: Ask for rooms on the first floor since they are quieter.
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  • Stayed April 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Selene60
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Quality Inn Rochester Airport

Property: Quality Inn Rochester Airport
Address: 1273 Chili Ave, Rochester, NY 14624-3029
Phone Number:
Location: United States > New York > Finger Lakes > Rochester
Amenities:
Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #28 of 29 Hotels in Rochester
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Quality Inn Rochester Airport 2.5*
Number of rooms: 155
Official Description (provided by the hotel):
Experience the ultimate in affordability and comfort at the Quality Inn Rochester Airport. Charming and conveniently located, our uniquely mid-scale hotel in Rochester, NY offers a blend of amenities and accommodations that are both family-friendly and corporate ready. Guests of our hotel enjoy a wide range of helpful amenities, including free airport shuttle, complimentary full American Breakfast, outdoor pool, fitness center, on-site laundry facilities, meeting facilities and a well-equipped computer center. Free high-speed wireless Internet is also provided throughout our hotel, so you're always connected. ... more   less 
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Also Known As:
Quality Inn Rochester Airport Hotel Rochester
Rochester Quality Inn

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