My husband and I have been going to Fiamma for over four years. The service has always been shaky but the food has been good so we always overlooked the bad service for that reason. Our family knows we used to enjoy Fiamma so our parents gave us a $100 gift card for our birthdays. We went to use the gift card today, again had questionable service but good food. When we went to pay they refused to take the gift card for THEIR restaurant. The waiter said they couldn't accept it because it was purchased at the other location of the SAME restaurant with the SAME owner, who we met and was there and witnessed all of this. The waiter knew us from precious visits and was made to tell us they were unable to do anything at all. We were shocked at how little they cared and we will never ever be back. Rochester is a small town and I have sent far too many people your way Fiamma. That will certainly end today.
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