I have been to the Henrietta area 15-16 times over the past 4 years to visit my daughter at RIT, staying at 6 different hotels. The Best Western Is the worst one by far. It looks like it was renovated 25 to 30 years ago. The halls are dark and dingy with very poor lighting. The carpet is orange brown from the early 1980's. The room with 2 beds is quite small. The paint is old and faded, the carpet needs to be replaced. The worst aspect was the bathroom. It contains a tub and toilet. The size is maybe 5 ft by 6 ft at most. It has a drop ceiling that has yellowed with age. The sink is outside the bathroom. There was one small bar of soap for 3 people.
We went to sleep uncomfortable with our surroundings. In the morning I went to the fitness center which had a treadmill, stationary bike and elliptical, but no cups for water, wipes or towels. The staff do not wear uniforms which makes them appear quite unprofessional.
With that we left after one night and spent the second night of our stay at a much more pleasant hotel. This Best Western needs to be gutted and remodeled entirely. I will never stay at this establishment again.
The only thing going for it is that RIT is only 10 minutes away and the mall 5 minutes away.
- Official Description (provided by the hotel):
- The Best Western Rochester Marketplace is perfectly located in the "heart" of Rochester's shopping and restaurant district.We are minutes from all major highways and the Rochester International Airport. We offer plush accommodations featuring micro fridges, 40-inch flat panel televisions with DVD players, wired and wireless internet access, and a fabulous free hot full breakfast buffet for all our guests. We are minutes from the city center, convention district, and all major universities and corporations. Our staff will gladly shuttle you to any venue with in five miles of our property. Our staff looks forward to being your home away from home when visiting the Rochester New York area. ... more less
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- Also Known As:
- Best Western Marketplace Hotel Rochester
- Best Western Rochester
- Rochester Best Western