We had just flown in were tired. We got to the motel to check in and met Eric at the front desk. Very polite and kind. He checked us in and gave us our room key. We headed off to our room, opened the door and the room was very nice, only it was a smoking room. Drag our bags back downstairs. Eric was very gracious and apologized, just great customer service. He upgraded us to another room. Great. We headed down to that room, opened the door and the room looked great. We got settled in and after just a short while I noticed the ac not working. I tried to turn if off and on. Just checking to see if it was the switch or smothing else. Well, it would not work. Back to the desk and Eric. He was beside himself, apologizing and wanting to make it right. He gave us another key to a room on the 2nd floor. Identical to the last one. Room looked great. My wife tried to turn on the light over the sink and it would not work. She tried the bathroom light and it also did not work. Back down we went. Again Eric was great. He gave me the key to a room across the hall. I left my wife downstairs till we got a winner. The new room was across the hall and it had the same light problem. Had to be a breaker switch. I came back down and Eric gave me a key to a room with 2 queen beds. I went up and everything worked. Thank the Lord! Got settled in and found the drain was really slow. Told my wife not to worry about it, I would get some Drano the next morning and take care of it. It worked just fine. The room smelled musty the next day, so I checked the ac filter. It was pretty bad. It was a reusable one, so I just washed it out, wiped down the unit with wipes, musty smell gone. The bed closest to the window was sagging in the middle really bad. The other bed was just fine. What an adventure. I will give the hotel two thumbs up, at check out they reduced our rate and that was very kind of them. The breakfast was good and the common areas were clean. Tried to print our boarding passes the afternoon before we were to leave and the printer they have at the front for guest would not print, needed a new cartridge. They didn't have one. The printer behind the counter was needed ink also and was not working. I did get help from Nicole who took down my info and said when they got the printer up, she would print it for me. When we came in that night, I checked at the desk and they hadn't been able to print yet. I told the young lady there to just throw my info away and I would just get the boarding passes at the Jetblue desk. We got to our room and about 45 minutes later the room phone rang. It was the front desk. She had managed to get the boarding passes printed. Wow, that was great. Sorry I didn't get her name. The staff was very good. I hope this helps others, but give them a shot, they were working on the little things to make corrections.
- Official Description (provided by the hotel):
- The Best Western Rochester Marketplace is perfectly located in the "heart" of Rochester's shopping and restaurant district.We are minutes from all major highways and the Rochester International Airport. We offer plush accommodations featuring micro fridges, 40-inch flat panel televisions with DVD players, wired and wireless internet access, and a fabulous free hot full breakfast buffet for all our guests. We are minutes from the city center, convention district, and all major universities and corporations. Our staff will gladly shuttle you to any venue with in five miles of our property. Our staff looks forward to being your home away from home when visiting the Rochester New York area. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Hotels.com, Booking.com, Best Western, Travelocity, Expedia, Hotwire, Orbitz, Cheap Tickets, Cancelon, Priceline, getaroom.com, TripOnline SA, HotelsClick and HotelQuickly so you can book your Best Western Rochester Marketplace Inn reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Best Western Marketplace Hotel Rochester
- Best Western Rochester
- Rochester Best Western