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“Deserve to be #1!”

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Homewood Suites Rochester/Greece
Ranked #9 of 31 Hotels in Rochester
Burlington, Connecticut
Level Contributor
84 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
“Deserve to be #1!”
Reviewed August 24, 2012

There's a reason this hotel is rated the #1 hotel in Rochester!

I recently stayed here with my boyfriend for 5 days, 4 nights and it was a great stay! Upon driving to the hotel initially, I was a little concerned as I realized it was on the outskirts of Rochester and not directly in the city. However, it wasn't a problem at all. It's right off the highway and a quick 8 minute drive will get you back into the heart of Rochester if you're looking to do things there.

When we first checked in we were sent to a king studio suite and were quickly changed to a one bedroom king suite due to a minor issue (thanks so much to Karen for taking care of us!). Having seen both room types now, I actually think I prefer the setup of the studio suite as it seems more spacious and open. The one bedroom suite would be nice if you're concerned about privacy, if maybe you have a family with parents sleeping in the bedroom and kids in the living room. It's also good if you want 2 TV's! :) Both suites were nice, it's just a matter of personal preference!

We ended up on the fourth floor (out of five) and never had any problems with noise from above, below or next door, which was great. The bed was comfy and the bathroom was clean. We didn't end up using the kitchen area as we were always out and about but it's a nice amenity to have.

ALL of the staff that both myself and my boyfriend encountered were extremely friendly. Every single employee acknowledged us and said "good morning", etc. with a smile. As someone else pointed out, it seemed that they were all sincere and not just going through the motions. It made for pleasant trips down the hallway or into the lobby. Generally, it just seemed like everyone in the area (in the hotel and out) was nice and friendly!

The complimentary breakfast was good and what's to be expected from a Homewood - I always enjoy the waffle maker! We always went down about a half hour before breakfast was ending and there was always plenty of food and plenty of seating, which was a welcome surprise.

We stayed from a Thursday to Monday, so I can't speak for the complimentary dinner as we got in late Thursday night and left Monday morning. However, I'd assume it's the same as breakfast - good!

Other things to note: The front desk attendant gave us honest opinions of places to go out and eat or get delivery from, and offered directions which was nice! We didn't use the pool but it looked clean and it wasn't an overcrowded hotel pool like some are, as we barely saw anyone using it. Probably because there's so many other things to do in the area if you're a first timer!

If you have time and you're in the area, definitely take a day trip to Niagara Falls! We did, and it was the best experience by far. It took us about an hour and a half to get there because we took the scenic roads - and about an hour to get back on the highway - it was well worth it! We also did a day of museums, High Falls and a baseball game at Frontier Field (all a quick drive away in Rochester).

Needless to say, I would definitely stay here again when visiting the area! Great hospitality, comfy accommodations, excellent location. Couldn't ask for much more!

  • Stayed August 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
3 Thank KristaLeeH
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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543 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (65)
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English first
Turton, United Kingdom
Level Contributor
273 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 147 helpful votes
Reviewed August 9, 2012

My son and I stayed for five nights at this Homewood Suites in Rochester/Greece this summer while taking in a couple of minor league baseball games at Frontier Field.

The hotel is great with a decently sized pool and and well equipped fitness room. It has the bonus of a guest laundry where a large load of laundry can be washed and dried for a total of $4 in arounf 70 minutes.

The free breakfast buffet has a good selection, to suit all tastes and appetites.

The rooms are clean, very confortable beds. The bathroom we had was equipped with a shower over the bath that was powerful and refreshing.

All the staff that we experienced were very freindly and affable with the 'good morning' not simply a robotic reaction but, in my view, was truely meant.

The hotel is well situated for all the Rochester area, close to the 390 highway, one of the main conduits in the area.

In the nieghbourhood is the East Ridge Mall, and a plethora of good restaurants, the pick of the bunch, for us, being Famous Dave's BBQ, a 2 minute walk away.

There is plenty to do in the Rochester area for a first time visitor, like us. We were very pleasently surprised. The hotel is only a 15 minute drive to Lake Ontario with it's extremely attractive coastline.

All in all this hotel did not disappoint. I highly recommend it.

  • Stayed August 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank RADCTurton
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chris G, Manager at Homewood Suites Rochester/Greece, responded to this review, August 25, 2012
Dear RADCHorwich,

On behalf of the Homewood Suites Rochester/Greece, thank you very much for your comments. It's great to know that we are able to offer our guests from "Across the Pond" are able to find such comfortable accomodations so far from home.

One of the ways we try and do that is to keep ourselves from being cookie cutter and ensure that allow our staff to shine through, rather than providing a script for them to read. We are also glad to know that you were able to enjoy all of our facilities and even get a chance to catch a ballgame downtown.

Thanks again for your wonderful comments and hopefully we will see you again on your next visit to the States.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Niagara Falls, New York
Level Contributor
12 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed August 4, 2012

Our family stayed here in June and our children felt so welcomed by all the staff. Thesize of the suite was wonderful and allowed for the kids to spread out. We went swimming each evening in your nicely maintained pool.
Our children have asked when we were coming back, so we decided to surprise them and spend 5 nights this coming week in August. We are excited about our Homewood experience once again. The person cleaning our room was so sweet and so pleaseant to the kids---she was a treat for us.....Great job-keep up the hard work-it shows. See you in a few days!!!.

  • Stayed June 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank jen p
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chris G, Manager at Homewood Suites Rochester/Greece, responded to this review, August 25, 2012
Dear jen p,

Thank you for your wonderful comments and we were so glad your family and friends decided to stop by and stay with us for the a week in August.

It's always wonderful having return guests stop back and stay with us. I know that some of the staff were even looking forward to meeting you after we read your comments to them.

Thank you again for the positive feedback and hopefully we'll see you again soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Montreal, Canada
Level Contributor
26 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed July 30, 2012 via mobile

We stayed at this hotel for 2 nights with our 5 year old twins. Our room was very nice. big and fully equipped. But walls were so thin that i heard all the phone conversation that my next door neighbour had.The major problem was that. An other issue was the coffe. at the lobby there is no coffe after 10 pm

  • Stayed July 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank alpert001
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chris G, Manager at Homewood Suites Rochester/Greece, responded to this review, August 25, 2012
Dear Alpert001,

Thank you for your comments regarding your stay at the Homewood Suites Rochester/Greece. Comments like yours helps guests make an educated choice while visiting Rochester.

In regards to the noise, we are constructed with concrete from the ground up which not only makes us on of the safest in the Greece area, terms of fire safety, but also one of the quietiest. I was hoping you would contact me here at the hotel with your name and dates of stay so I am able to further investigate this.

Thank you again for your comments and we look forward to seeing you again in the near future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Orlando, Florida
Level Contributor
33 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed July 25, 2012

The staff is so good. Even the room service is quick. Housekeeping was done like its new room everyday. Very safe neighborhood. Especially for kids. Great hygiene. Nearby it has nice restaurants at walking distance. Breakfast was kinda boring. Evening reception was so good and being vegetarian I always had great yummy options.Gym was OK. swimming pool was maintained well. I just felt like home.

  • Stayed May 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Charms S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chris G, Manager at Homewood Suites Rochester/Greece, responded to this review, August 25, 2012
Dear charms3112,

Thak you for your comments about the Homewood Suites Rochester/Greece. Comments such as yours, allows the guests the opportunity to make an educated choice on where to stay in Rochester. It was wonderful having you here for your two month stay and we hope to see you again in the near future.

Thank you for being a part of our "Homewood Family"
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Vaughan, Canada
Level Contributor
24 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed July 23, 2012

We stayed here for the weekend, July 20 - 22, 2012. Very nice suite with king size bed, we were very pleased with our experience. The staff was pleasant and professional. The only mention would be the breakfast, not the best hotel breakfast we've had, Sunday breakfast was okay as they had waffles, but other than that, very plain. There are cheaper hotels in the area, but we would stay here as it met all our expectations, beautiful suite, clean, close to everything and great staff.

  • Stayed July 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Domstorm37
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chris G, Manager at Homewood Suites Rochester/Greece, responded to this review, August 25, 2012
Dear domstorm37,

On behalf of the staff and management at the Homewood Suites Rochester/Greece, thank you. Comments such as yours, helps other travelers dicover our hotel.

Thank you again from the Homewood Suites Family in Rochester/Greece
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Columbus, Georgia
Level Contributor
56 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed July 16, 2012

We have no real complaints from our three night stay at the hotel. it fully met the needs of our family of 3. My daughter of 10 had no problem sleeping on the sofa bed. It seemed very comfortable.

Having the full refrigerator in the room is always a plus compared to the mini fridge in many outer suite hotels.

The breakfast was a little weak, but then I find most free breakfasts are a little lacking when it comes to the hot foods offered. We did not partake of any of the evening foods offered.


I would definitely stay here again. Rochester appears to be very overpriced when it comes to hotels.

  • Stayed July 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Bill31820
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chris G, Manager at Homewood Suites Rochester/Greece, responded to this review, July 20, 2012
Dear World_traveller500

On behalf of the staff and management at the Homewood Suites Rochester/Greece, thank you for your comments on TripAdvisor.

We will take your comments regarding the breakfast and see what may have caused the less than impressive breakfast. In regards to the prices in Rochester, you are correct, they have increased significantly. We try to position ourselves in the middle of the road and not as the most expensive choice in Rochester.

Thank you again for your comments and please do not hesitate to contact me here at the hotel to assist in making your stays more enjoyable.

Best Regards,

Chris Goyette
Assistant General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Homewood Suites Rochester/Greece

Property: Homewood Suites Rochester/Greece
Address: 400 Center Place Dr, Rochester, NY 14615-4013
Phone Number:
Location: United States > New York > Finger Lakes > Rochester
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Romantic Hotel in Rochester
#2 Business Hotel in Rochester
#2 Family Hotel in Rochester
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Homewood Suites Rochester/Greece 3*
Number of rooms: 95
Official Description (provided by the hotel):
Our hotel featuring 95 studio, one and two-bedroom suites, offers all the comforts of home, from splendid in-room amenities to exquisite hotel services. Each of our suites is large enough for work, study, entertaining and extended stays and includes much more. ... more   less 
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Also Known As:
Homewood Suites Rochester/Greece Hotel Rochester

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