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Staybridge Suites Rochester University
Ranked #14 of 31 Hotels in Rochester
Certificate of Excellence
Summit
Level Contributor
9 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“Nice”
4 of 5 bubbles Reviewed December 29, 2013

Nice place. Breakfast was great. Service was great. They allowed pets, which was a great plus for me. The staff loved my dogs and overall the accommodations were great. I booked a 1 bedroom suite, but apparently I ended up getting a two bedroom suite for the price of a one bedroom suite. Rooms were great, very clean. However, the hotel was on the river and also kind of on the edge of a bad neighborhood. Overall, this was a great stay.

Room Tip: The river view is better
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  • Stayed July 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Jackie624
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManager88, Director of Sales at Staybridge Suites Rochester University, responded to this review, January 3, 2014
Thank you for choosing Staybridge Suites Rochester NY for your stay this past July. We love our furry guests and look forward to having you and your dogs stay with us in the future. J. Giuseppetti - Director of Sales
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305 reviews from our community

Traveler rating
    137
    98
    34
    22
    14
See reviews for
137
42
14
76
Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (79)
Date | Rating
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English first
saratoga ny
Level Contributor
120 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 84 helpful votes
4 of 5 bubbles Reviewed December 29, 2013

we were able to check in early as our car broke down. we were upgraded to a 2 bedroom suite. 2 bed/2 bath. room was clean. carpet a bit worn. nice kitchen. everything needed to make meals if you wanted. large breakfast included. plenty of choices..even skim and soy milk. pool and hot tub. kids enjoying pool. small workout room. hotel also located on walking/bike path too. staff very accommodating ...abby at the front desk. housekeeping very nice too. they sell wine and beer in their pantry as well as frozen dinners, icecream, snacks, ....the rates are very good . short drive to corn hill neighborhood, dinosaur bbq, strong museum.

Room Tip: the one or two bedroom suites are great for families
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  • Stayed December 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank amymiazga
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManager88, Director of Sales at Staybridge Suites Rochester University, responded to this review, January 3, 2014
Thank you for choosing Staybridge Suites Rochester NY for your recent stay in Rochester! We are pleased that you liked your stay with us, were able to enjoy our breakfast buffet and found our location convenient to Corn Hill neighborhood. All of us here look forward to the opportunity to serve you again in the future and go beyond your expectations. Warm regards, J.Giuseppetti Director of Sales
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New York City
Level Contributor
32 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 83 helpful votes
4 of 5 bubbles Reviewed December 27, 2013

This is hard to write because last year I raved about the Staybridge. This year most of the things I liked last year -- great beds, better than average breakfast buffet, friendly staff were all in place. But a couple of small glitches could be fixed easily to make the customer experience better. Because housekeeping left early on Christmas Eve many guests put used towels in laundry bags outside their rooms. They should have been collected by someone overnight but weren't -- looked bad. It snowed quite a bit on the 23rd and 24th but the sidewalks were not cleared until later in the day. I grew up in Rochester and shoveling snow is automatic. Usually. Not Christmas Eve.

Last year when we checked in we got a cute little welcome bag. This year I could see the bags on the back counter but we didn't get one. If you're not giving them out, don't have them where arriving guests can see them.

Would I stay there again. Yes because it is clean, comfortable and the people are nice. But it could do better.

Room Tip: Unless you really want a living room and bed room the studio is almost as large as the one bedroom s...
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  • Stayed December 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank jocon111
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManager88, General Manager at Staybridge Suites Rochester University, responded to this review, January 3, 2014
Thank you for taking the time to share your experience at our hotel. We listen to our guests reviews and therefore will be addressing your concerns and making changes to better serve our guests. All of us here look forward to the opportunity to serve you again in the future and to go beyond your expectations. Hospitably yours, Michael Lynch General Manager
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Maryland
Level Contributor
13 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 bubbles Reviewed December 7, 2013

My son was visiting the University of Rochester so this was the first time I stayed at this hotel. I was very pleased with the overall experience. I received a welcome bag upon arrival and was upgraded to a two bedroom suite with a river view. The hotel and suite were very clean and the bed was sooo comfortable - I had a fantastic night's sleep. The buffet breakfast was okay- not good, not great, just okay. The front desk staff was very nice. Would definitely stay again.

  • Stayed December 2013, traveled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank PickyMarylandTravele
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManager88, Director of Sales at Staybridge Suites Rochester University, responded to this review, January 3, 2014
Thank you for your review regarding your most recent stay with us. We are pleased that you were pleased with your stay when you were visiting your son at the University of Rochester, were able to get a great nights sleep and were able to enjoy our breakfast with us. We will look forward to having you as our guest when visiting your son. Warm regards, J. Giuseppetti Director of Sales
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Montpelier, VT
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed December 7, 2013

We chose this hotel because they allow pets for a VERY reasonable $15 cleaning fee. The suite feature was helpful also -- it was great to have plates, silverware, etc for our take-out food. The room was spacious with a couch and the linens were 4 1/2 star quality. The breakfast was better than your average hotel breakfast buffet and the coffee was GREAT (and I am a coffee snob). The desk staff was very helpful and printed out directions to a local store we'd inquired about, without us even asking. Cozy, welcoming place -- I wished I was staying for a few days more to check out their week night "happy hour" event. Definitely recommended.

  • Stayed November 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank RedUmbrellaVT
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManager88, Director of Sales at Staybridge Suites Rochester University, responded to this review, January 3, 2014
Thank you for your recent review of our property. We are delighted that your experience with Staybridge Suites was a positive and you and your family enjoyed our breakfast buffet. The hotel does have a a few rooms with handheld showers as does the shower room in the pool area to make it easier for bathing small children. We have address the salinity of the pool water with our maintenence engineer and appreciate you feed back so we can make your future stay even better. We look forward to having you as our guest in the future.
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Manchester, United Kingdom
Level Contributor
10 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 bubbles Reviewed November 8, 2013

My parents visit Rochester almost once a year and always stay at Staybridge and it has been consistently comfortable, clean and a very good place to have an extended stay. The staff are friendly, helpful and always very welcoming. The rooms are spacious and always make us as if we are coming home. This place, additionally, seems ideal to bring pets and the river allows for scenic walks with them. The neighborhood around the hotel is a little poor; mostly residential and with few restaurants within walking distance, though this is being remedied with the improvement of Brooks Landing the addition of College Town. The breakfast is complimentary: bare, unhealthy but free.

All in all, I do enjoy staying at Staybridge and would recommend it to anyone.

  • Stayed September 2013, traveled with family
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank autumnistic
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManager88, Director of Sales at Staybridge Suites Rochester University, responded to this review, November 18, 2013
Thank you for choosing Staybridge Suites when your family is in Rochester. We are so happy to hear your stay here was comfortable and pleased that you find us your home away from home and find our staff welcoming. Our breakfast staff does hope that you try our breakfast again as there are many items that are low fat and healthy plus we always have fresh fruit available. We appreciate your feedback and your taking the time write a review. We hope to see you again on your next visit to Rochester.
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Concord, MA
Level Contributor
50 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 bubbles Reviewed November 4, 2013

I spent two nights here during a visit to the University, selected for its convenient location. But I was impressed that the management and staff seem to be doing all the little things unusually well. There is a fine buffet breakfast, with some menu changes from day to day. If you want a soft drink with it instead of coffee, they provide it. If you arrive late at night after the restaurants have closed, there are snacks available in a little room next to the front desk. Complementary newspapers.

The staff cares enough to provide detailed information about the area, both restaurants and attractions, arranged by walking or driving distance.

Room Tip: My large room had its own kitchen in addition to the usual iron and ironing board, but the price was...
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  • Stayed October 2013, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Concord_MABill
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManager88, Director of Sales at Staybridge Suites Rochester University, responded to this review, November 6, 2013
Dear Concord_MABill, Thank you for your review regarding your most recent stay with us. We are pleased that you enjoyed your stay with us and our staff was able to provide information about the area attractions and enjoyed a soft drink with your breakfast. We look forward to having you as our guest in the future when visiting the University of Rochester.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Staybridge Suites Rochester University

Property: Staybridge Suites Rochester University
Address: 1000 Genesee St, Rochester, NY 14611-4106
Phone Number:
Location: United States > New York > Finger Lakes > Rochester
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#3 Business Hotel in Rochester
#7 Family Hotel in Rochester
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Staybridge Suites Rochester University 3*
Number of rooms: 88
Official Description (provided by the hotel):
The Staybridge Suites hotel in Rochester, NY blends sophisticated, extended stay hotel surroundings with friendly service in a beautiful suburban setting. We are easily accessible from the NY Thruway, I-390, I-490, I-590 and are located just minutes from the Greater Rochester International Airport. Our hotel is just minutes away from the University of Rochester, Rochester Institute of Technology, and several major corporations such as Kodak, Bausch & Lomb, and Wegmans. You will experience comfort and convenience with our spacious studio suites, one-bedroom suites, and two bedroom suites, each complete with living room and full kitchen. Our daily breakfast buffet features hot items and our free Social Reception (featuring a light dinner with beer, wine, & soft drinks) is available Tuesday - Thursday evenings from 5:30-7:30PM. If you prefer to dine out, choose from any number of restaurants that feature a range of cuisine and ambiance. Our shuttle is available Monday - Friday 6:30-10:30 AM and again 5:00-9:00 PM and will take you to your destination within a 3 mile radius. When it's time to unwind, relax next to the fire pit on our Patio overlooking the Genesee River and University of Rochester; or enjoy our indoor pool or workout in our fitness room. Leisure opportunities are plentiful- we are just minutes from Seneca Park Zoo and Rochester Museum and Science Center, and within a 1 hour drive to Finger Lakes, Casa Larga Vineyards, and the Genesee Country Village. ... more   less 
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Also Known As:
Staybridge Suites Rochester University Hotel Rochester

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