Stayed here with my family in late July. I have stayed at many different Staybridge locations, and this one was by far the most disappointing. It began with check in. The room wasn't ready when we arrived. There was some confusion about the rate as well. The manager, Michael, was indifferent and disinterested. Horrible customer service. In fact, he was almost rude. The parking lot of the hotel is a through street. A city street. We were almost run over several times trying to get to our cars. The hotel didn't replenish shampoo and conditioner or soap. The excuse they offered was that they were an extended stay hotel. The "business center" didn't have any pens, paper, paper clips, stapler etc. It was two computers, one of which was hooked up to a printer. Used towels were left on the floor in the room and not picked up. Garbage cans in the common areas were not emptied regularly and there were no towels in the pool area on three of the four days we stayed. Private parties in the hotel on Friday and Saturday night were very loud. On the bright side, the weekend breakfast was good, however the menu changed on the weekdays and it was less than desirable. The room was small for a suite, but clean. The furniture is showing signs of wear. There are far too many other hotels in Rochester to waste money here.
- Official Description (provided by the hotel):
- The Staybridge Suites hotel in Rochester, NY blends sophisticated, extended stay hotel surroundings with friendly service in a beautiful suburban setting. We are easily accessible from the NY Thruway, I-390, I-490, I-590 and are located just minutes from the Greater Rochester International Airport. Our hotel is just minutes away from the University of Rochester, Rochester Institute of Technology, and several major corporations such as Kodak, Bausch & Lomb, and Wegmans. You will experience comfort and convenience with our spacious studio suites, one-bedroom suites, and two bedroom suites, each complete with living room and full kitchen. Our daily breakfast buffet features hot items and our free Social Reception (featuring a light dinner with beer, wine, & soft drinks) is available Tuesday - Thursday evenings from 5:30-7:30PM. If you prefer to dine out, choose from any number of restaurants that feature a range of cuisine and ambiance. Our shuttle is available Monday - Friday 6:30-10:30 AM and again 5:00-9:00 PM and will take you to your destination within a 3 mile radius. When it's time to unwind, relax next to the fire pit on our Patio overlooking the Genesee River and University of Rochester; or enjoy our indoor pool or workout in our fitness room. Leisure opportunities are plentiful- we are just minutes from Seneca Park Zoo and Rochester Museum and Science Center, and within a 1 hour drive to Finger Lakes, Casa Larga Vineyards, and the Genesee Country Village. ... more less
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- Also Known As:
- Staybridge Suites Rochester University Hotel Rochester