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“A disappointing Hyatt” 3 of 5 bubbles
Review of Hyatt Place Long Island East End

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Hyatt Place Long Island East End
Ranked #1 of 7 Hotels in Riverhead
Certificate of Excellence
GreenLeadersBronze level
New York
Level Contributor
94 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
“A disappointing Hyatt”
3 of 5 bubbles Reviewed September 7, 2013 via mobile

A senior traveling with two grandkids, I'd just stayed at another Hyatt which was twice as nice for half the price. So my expectations were high. The room was lovely, large and comfortable, indoor and outdoor pools, not so clean; service, credible; and the breakfast, terrible. Eggs, French toast, and pancakes did not seem real. The advantage is the proximity to the aquarium, Tanger Oultets and equidistance to North and South Forks.

It's not a bad place, just not worth the money.

Stayed September 2013, traveled with family
Helpful?
Thank juniemoonie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Steven S, General Manager at Hyatt Place Long Island East End, responded to this review, September 10, 2013
Dear JunieMoonie,

Thank you for your comments about your recent stay at our hotel. I am pleased that you found the facility, service and location to your liking. I would also like to thank you for sharing your feedback on our complimentary hot breakfast. I apologize that it left a negative impression on you but know that we are continuously looking for ways to improve and feedback from our guests is an invaluable tool. We hope to be of service to you in the future so we may make a positive impact on you and your family.

Regards,

Steve Shauger
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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815 reviews from our community

Traveler rating
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    61
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (163)
Date | Rating
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English first
Connecticut
Level Contributor
32 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
5 of 5 bubbles Reviewed September 4, 2013

We were able to get this hotel at a great price and the "cozy corner" floor plan layout was awesome. It's nice to have a sitting area distinctly separate from the beds. The hotel is two years old, and you can tell because everything is in good shape and very clean. Furthermore, we ran into the head maintenance guy twice, just making his rounds which is definitely a first for me. The hotel is adjacent to a nice restaurant (we didn't go there) and an aquarium for the kids. Two pools, a workout room, and a kitchen area for morning breakfast. Nicely designed, and would definitely return here. The area has been hit hard by the economy, so the downtown area, a short walk, has a lot of closed storefronts, and you'll likely need to drive somewhere to see any hustle and bustle. Large hotels are limited in this area, but this is definitely one you should consider if you need to be in this area of Long Island. My only "note to self" is that we didn't investigate the climate control before sleeping, so not sure if it changed during the night or shutdown because of the temperature outside. Also, this is the first hotel that has an electronic panel on the wall connected to the high def TV. This means, if you bring your laptop, DVD player with your own cables, you can plug into the wall, and watch movies on the TV, play video games, view your photos, etc; very well thought out.

Room Tip: There's a restaurant or hotel bar that had a large party going on, so I'm glad we got a room...
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  • Stayed September 2013, traveled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank dafos27
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Steven S, General Manager at Hyatt Place Long Island East End, responded to this review, September 10, 2013
Dear dafos27,

Thank you for taking the time out of your day to provide us with feedback on your experiences during your stay at our property. I am pleased that our staff and facility left such a positive impression on you throughout your stay. Your review was very thorough and you discussed many great topics. You mentioned Downtown Riverhead, and I am pleased to let you know that on top of the many neighbors that have opened this year we have even more new stores opening soon! Thanks again for your feedback and come back soon!

Regards,

Steve Shauger
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
East Quogue, New York
Level Contributor
9 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 bubbles Reviewed September 3, 2013

Clean rooms, free breakfast, close to Tanger Outlets, Riverhead shopping is booming, restaurants. Close to wineries, North & South Forks, Hamptons beachs are 20 minutes away. Prices are very good consider the Hamptons hotels are very pricey. Highly recommend!

Room Tip: My room was just fine, but of course if near an elevator you will hear people coming & going!
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Green Features: Not too familiar with that but anything to help the environment is always a good thing!
  • Stayed November 2012, traveled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank jackiej526
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
31 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 bubbles Reviewed September 3, 2013

My husband & I stayed here for 2 nights in August. Very well located if you are interested in the North Fork vineyards. The town of Riverhead is trying to reinvent itself but not all that impressed. The surrounding towns are lovely. Very close to Mattituck which is very charming. Very close to huge discount shopping Mall which was very nice if you like that
sort of thing. Very nice Aquarium right next door to hotel. Lots of kids at the hotel.
Breakfast was terrific & so nice to have right downstairs. I would definitely give this hotel a try.

  • Stayed August 2013
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank ebmom48
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Morristown, New Jersey
Level Contributor
25 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
4 of 5 bubbles Reviewed September 3, 2013

We had a very good 2 night long weekend getaway at Hyatt. The hotel does charge a lot of money on in demand days which takes away the value somewhat but then eastern Long Island does not offer many good hotel choices.

Room – The layout of the room is very convenient and it is nicely appointed. I would definitely choose the marina/pool view rooms (even numbered) over the front parking lot facing rooms. There were a lot of families with little kids (us included) so the noise could be an issue at times. A small fridge is there for use but no microwave. The TV has good selection of channels (I did not see TV listing but once you connect to the hotel’s wi-fi, you can find it there). The bed is comfortable and A/C worked really well. I did not like the weak water pressure but the showerhead did have 3 – 4 different settings which helped a little bit. The bathtub also drained really slow and the lighting in the bathroom is pretty dim. The complimentary wi-fi worked relatively well. The signal was weak at times but not bad at all. Overall the room is modern, clean, and comfortable.

Location – Riverhead is a great home base for visiting eastern LI. The northern or southern beaches are 30 – 40 minutes away. The hamptons/wineries are about an hour away (depending on the traffic). Riverhead itself is not that attractive but the aquarium is right next door (we didn’t go but the hotel has coupons) and the immediate area felt safe.

Parking – There are only about a dozen spots in front of the hotel. The large lot across the street is gated and requires a room key to enter so you will need to check in first to get the key. Crossing the street is no big deal and there is a crossing guard at certain times.

Breakfast – The hours are longer than other hotels I’ve stayed at and the offerings are pretty good. The “skillet” included scrambled eggs, pancakes and a rotating meat (sausages, ham, etc.). There are breads, bagels, pastries, cereals, oatmeal, cottage cheese, and fresh fruit. Drinks include milk, apple/tomato/orange juice, coffee and tea. It appears the peak hours are between 9 – 10am but it is still orderly and the area is kept clean by the staff.

Facilities – The 2 swimming pools serve the purpose well. The outdoor pool has many lounge chairs and the small indoor pool is good for bad weather days. The gym is small but has the latest Life Fitness equipment: 2 treadmills, an elliptical, a bicycle and a bench and some free weights. There are no mats. I think a TV and an exercise ball could be a nice addition to the room.

Reception – The reception area is connected to the 24 hour café. The front desk staff does everything here. They deserve a lot of credit for being courteous and handling everything from making coffee to handling any issues to being a concierge, etc.

Food – The hotel has a poolside bar & grill. There is a seafood restaurant/bar right next door: Jerry & the Mermaid that delivers to the hotel. We tried the restaurant which was more than acceptable, offering good seafood pasta dishes, fish & chips, clams, oysters, etc. The better restaurant was a cute Turkish place called Turkuaz Grill. The food was excellent. You can get there by walking through the marina by the waterfront.

There are many many activities to do around Long Island and the Hyatt Place is a great option. The value should be much better during the off season.

Room Tip: Even numbered for marina view
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  • Stayed September 2013, traveled with family
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Piaget18
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Long Beach, New York
Level Contributor
16 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 bubbles Reviewed August 29, 2013

This was our second stay at the Hyatt. Both times, we had phenomenal customer service. The hotel has two pools, one indoor, one outdoor. Both are kept clean. We were there during peak summer season and only once did the pool get a bit too crowded. It was very pleasing to spend almost the entire day at the pool.

The breakfasts are decent for a free continental. (My three year old LOVED breakfast.)

Having a Starbucks and 24 hour snacks is a very good touch. The rooms are nicely designed, but a few things prevent me from giving five stars: The fridge in the room is a cheap variety which either doesn't cool the food or freezes everything. There is no microwave in the rooms. When we travel with a three year old, these things are important. The toilet kept backing up and it was a hassle. And, this is a message to all hotels: if you are going to offer cable TV, can you please upgrade to have basic things like "info" and some movie channels?

That said, the best part about this Hyatt is the customer service. The people at the front desk are willing to do almost anything for guests. They are great. They ran my son's sippy cup through their dishwasher several times for me and were very helpful with any requests or questions we had. They faxed documents for us, etc. And the icing on the cake was that the manager discounted our bill substantially due to the faulty toilet, so that we left there feeling well-taken care of and sorry to leave.

Room Tip: We paid $20 extra a night for the river view. It was a lovely view, but not sure if it was worth it...
See more room tips
Green Features: No evidence of recycling. This was troublesome. But they do ask you to forgo getting linens and towels changed each day.
  • Stayed August 2013, traveled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Mick M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Steven S, General Manager at Hyatt Place Long Island East End, responded to this review, August 31, 2013
Dear Mick M,

We truly appreciate your feedback on your recent stay at our hotel. On behalf of our staff I would like to thank you for your wonderful comments about our associates. We strive to provide each guests stay with both genuine and authentic hospitality. On another note our maintenance staff has resolved the issue with the plumbing in your room and again, I apologize for any inconvenience this may have caused. We look forward to hosting your family in our hotel soon!

Regards,

Steve Shauger
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chatou, France
Level Contributor
243 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 115 helpful votes
3 of 5 bubbles Reviewed August 18, 2013

The hotel is clean, convenient and well located. It enables to go to many places around since there is nothing particular to do in riverbed excepted the tanger outlet, the aquarium (for kids) and cayak. We had a large room for 2 adults and 3 kids, well equipped with a nice view on the river. There are 2 swimming pools, one external (water was cold in August) and one internal. One basic fitness center. There is a large car park in front of the hotel and a nice pool bar where you can have breakfast (but nobody told us). Service is good, people are smart. Breakfast buffet is too "industrial", meaning food has no taste. A positive point : you can have Starbucks expressos as much as you want. Price is too high but they were full, so maybe it is market price

  • Stayed August 2013, traveled with family
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Thomas P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Steven S, General Manager at Hyatt Place Long Island East End, responded to this review, August 31, 2013
Dear Thomas P,

Thank you for sharing your positive experience regarding your recent stay at our hotel. When guests share feedback is tremendously valuable to us and we will be sure to utilize your response by continuing to focus on making each and every guest experience the best it can be. We hope to be of service to you in the future.

Again, thank you for completing this feedback and if I can be of assistance to you, don't hesitate to contact me directly at 631-208-0002.

Regards,

Steve Shauger
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hyatt Place Long Island East End

Property: Hyatt Place Long Island East End
Address: 451 E Main St, Riverhead, NY 11901-2556
Phone Number:
Location: United States > New York > Long Island > Hamptons > Riverhead
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 7 Hotels in Riverhead
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hyatt Place Long Island East End 3*
Number of rooms: 100
Official Description (provided by the hotel):
The Hyatt Place Long Island/East End is located on the waterfront in the heart of downtown Riverhead and adjacent to the Long Island Aquarium & Exhibition Center and Atlantis Banquets & Events. The Hyatt Place Long Island/East End combines style and innovations to create a completely new hotel experience. An experience that offers an array of services and features designed to meet the evolving needs of today's travelers, ensuring you feel more relaxed, productive and fulfilled. ... more   less 
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Also Known As:
Hyatt Place Long Island East End Hotel Riverhead
Hyatt Place Long Island East End Riverhead, NY

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