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“Great spa with exceptional customer service”
Review of Haven Spa

Haven Spa
Attraction details
Reviewed January 5, 2013

I recently moved to the Hudson Valley, and was in search of a new favorite spa. I have been to a few spas, and I have to say that Haven is the best. I love the no cell phone policy, and I was warmly greeted when I walked in. Haven is luxurious, yet inviting, and that combination can be difficult to achieve. The relaxation room was beautiful, and the plush robe was cozy. I received the Environ facial, which I was unfamiliar with. The esthetician asked me about my skincare routine, any concerns I had, and explained what was happening if I had any questions throughout the facial. The accompanying massage was great too. The esthetician could not have been friendlier, more helpful, or knowledgeable, and she was a fantastic listener. While she briefly recommended products for me to use, she was not pushy, which I've encountered at other spas. I love skincare and read a lot about new products/technology/practices, and have to say that the Environ facial is incredible. My skin was glowing afterward, and when I met up with a friend that evening, she was so impressed that she's started getting them. I've read a couple reviews complaining about the customer service or that folks at Haven have an attitude, but each and every person I encountered at this spa could not have been friendlier. Next on my list? I'm going to try the spa mani/pedi package.

1  Thank jojotang85
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Reviewed November 12, 2012

I've been going to Haven since it opened and have been pleased with its reliably excellent services, whether they be massages, facials, or pedis. One time I was absorbed in a magazine, so didn't notice until too late that the new technician had done a pretty bad job applying the polish. I was pressed for time so couldn't take care of it then, but did mention at the desk that I wasn't happy with the work. They loaned me the polish so I could touch up at home, and later called me to schedule a complimentary pedicure.

The new nail room is beautiful and comfortable, and I believe they offer the best value pedicures in the area. I enjoy the complimentary tea, the hot neck wraps, the excellent service, all for the price you would expect to pay at a place with inferior atmosphere. And they've proven that satisfaction is guaranteed.

Thank CTwain
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 18, 2012

Well, it's a Spa. The massage is what I go for and they provide a nice environment to have it in. Relaxing and elegant space. The massage itself was nice. Well trained and professional staff in a very nice setting.

Thank DeltaBiker
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 14, 2012

I've been to Haven I don't know how many times. The selection for spa treatments is huge and the spa itself is really relaxing. The mani/pedis are always great, the massages, wraps, scrubs, etc. are always relaxing.

Thank tlp0708
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Reviewed August 8, 2012

I visited The Haven a few times for massages. They were soooo relaxing! Well wirth the cost. This old house has truly been turned into a Haven! My biggest problem was navigating the inside stairs.

Thank Cheryl M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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