I recently moved to the Hudson Valley, and was in search of a new favorite spa. I have been to a few spas, and I have to say that Haven is the best. I love the no cell phone policy, and I was warmly greeted when I walked in. Haven is luxurious, yet inviting, and that combination can be difficult to achieve. The relaxation room was beautiful, and the plush robe was cozy. I received the Environ facial, which I was unfamiliar with. The esthetician asked me about my skincare routine, any concerns I had, and explained what was happening if I had any questions throughout the facial. The accompanying massage was great too. The esthetician could not have been friendlier, more helpful, or knowledgeable, and she was a fantastic listener. While she briefly recommended products for me to use, she was not pushy, which I've encountered at other spas. I love skincare and read a lot about new products/technology/practices, and have to say that the Environ facial is incredible. My skin was glowing afterward, and when I met up with a friend that evening, she was so impressed that she's started getting them. I've read a couple reviews complaining about the customer service or that folks at Haven have an attitude, but each and every person I encountered at this spa could not have been friendlier. Next on my list? I'm going to try the spa mani/pedi package.