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Holiday Inn Express East Greenbush (Albany - Skyline)
Ranked #1 of 2 Hotels in Rensselaer
Yeovil
Level 5 Contributor
64 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
“Not a good stay”
Reviewed October 6, 2013

The location of this hotel is excellent just off the highway, with a great view across to the capital itself, good road links make it an ideal place to stay, however there are problems with this hotel. On arrival we were checked in by Cory who made recognition of my PC card status and we were given a bottle of water and a snack, the stay went downhill from there, we got to the room and found that a pair of someone else's socks were still in the waste bin. I took the bin bag down to the desk and found Cory on the phone, a person called Thadeus came out of the back room and stood there looking at me, after I got no response from him I actually stepped forward handed him the bag, told him what was in it and said I was not happy about it, I had a smile in return but no sorry or anything else, very strange.There was no fridge, a first for us, we have visited 30 states in the US and always stay in HI/HIE and this was the first time we found no fridge, being on a road trip around the region a fridge is useful, one could be hired for $20 a day, if they had one, they did not. In most hotels you find a ice machine on either every floor or every other one, this hotel had the alcove with the plumbing in it for one, but there was only one ice machine in the hotel, down in the 'gift shop' this being next to the microwave standing on a low table. We had booked the room 12 weeks before and asked for a no smoking room, on the second evening I could smell smoke, it appeared to be coming from the bathroom vent, the next morning I looked around and found that we had been put onto the middle(smoking) floor, so another downer on the hotel.
The final thing that went against this hotel was the breakfast room, as mentioned before we have travelled a lot in the US and this was by far the worst experience we have ever had, the women running the room had a sour look on her face for our entire stay, we did not see her smile at all, we said 'good morning' to her on the first 2 mornings and got ignored both times. The food on offer was not being topped up at all with a single muffin being all that was in the display unit on 2 separate mornings, the coffee units were very slow to be refilled and I saw people asking for them to be replaced on all 3 mornings we were there. This hotel needs a manager who can come in and put a rocket under the staff who on the whole appear to not care about the people who pay their wages, more attention to detail is needed to make this hotel what it should be, a great place to stay.
I can only thank the gentleman on duty when we left who asked my wife if she enjoyed her stay, a brave man indeed, he then had to listen to my wife detail the faults she had found, to his great credit he listened and did something about it, well done that man.

Room Tip: Should you stay here and are a non smoker make sure you get a room on floor 1 or 3, at the front loo...
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  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Robert T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Thomas G, Director of Sales at Holiday Inn Express East Greenbush (Albany - Skyline), responded to this review, October 8, 2013
Hello Robert T,
Thank you for taking the time to write such a detailed review. It truly helps to have the perspective of a guest who travels frequently. We are happy to hear upon arrival you were greeted as a IHG Rewards member. It comes as a disappointment that you found some other hotels within our brand that you feel have out done us. There are many areas in which we go above and beyond, such as a business center with complimentary printing. With suggestions such as yours, we can continue to improve. We have shared your experience with the employees who you mentioned. We wish that we knew the name of the employee who assisted at check out so we can celebrate his efforts. As mentioned he "did something about it." The details of this would also help us to know what ways we can recover and what a frequent guest finds rewarding. If you wish to discuss any additional details of your stay please feel free to contact our general manager, Kesha Legg. Kind Regards~Tom Gabriel, Director of Sales.
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166 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (47)
Date | Rating
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English first
Mount Pleasant, Wisconsin
Level 4 Contributor
27 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed October 4, 2013

We had 2 rooms booked. We were allowed early check in, and our request for sklyine view and same floor for both rooms was honored.
The continential breakfast was good, but very few people knew about the make your own pancakes stuck off on the back counter. The selection of hot and cold foods was good, with the exception that only bananas were offered for fresh fruit.
One night there was free popsicles/ice cream bars for guests, which we enjoyed.
The pool was smaller than other pools at hotels I have stayed at, but was adequate. The hot tub was not as warm/hot as others, either, but was warm. Had to ask for towels for the pool area each time as the shelf in the pool area was empty.
I would have liked to have a mini fridge in the rooms. There was a microwave in the snack shop you could use.
Staff were always pleasant. Hotel was clean. Smoking/non smoking rooms are on separate floors, and I was unable to smell smoke from our 3rd floor rooms or the main (1st) floor.
There was road construction in front of the hotel, but we were still able to access the hotel easily from both directions.

Room Tip: Ask for 3rd floor rooms (non-smoking) facing the city.
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  • Stayed September 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank jlxnr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Thomas G, Director of Sales at Holiday Inn Express East Greenbush (Albany - Skyline), responded to this review, October 8, 2013
Thank you very much for writing. We are happy to hear you enjoyed your stay. Also, thank you for the critiques such as the temperature of the hot tub. It is guests like you who help us to be the best property we can. Kind Regards~Tom Gabriel, Director of Sales
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Powell Butte
Level 4 Contributor
36 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed September 26, 2013

Best hotel we have stayed in on our 4 week road trip. Very friendly and helpful from the desk to the maids. bed was comfortable and the room was very clean.great continental breakfast every am. We were here 5 days.

Room Tip: If you only need one bed chose a king room. More chairs....
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  • Stayed September 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank DebSBPowellButte
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Thomas G, Director of Sales at Holiday Inn Express East Greenbush (Albany - Skyline), responded to this review, October 1, 2013
Thank you very much for taking the time to write and your kind note. We are happy that you enjoyed your stay with us. Please feel free to look us up any time you are in town.~Tom Gabriel, Director of Sales
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Stillwater, New York
Level 5 Contributor
61 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed September 23, 2013

I was of the belief that the Holiday Inn brand had higher standards but I was very disappointed at the condition of this facility. I want to give the help high marks since they were very nice and accommodating, pleasant people. But upon checking the TV didn't work, the bottom of the plastic tub was dirty, the furniture was not well dusted, the carpeting felt dirty in the room, there was a stain on the ceiling over the tub which was an obvious earlier leak that had not been fixed completely and the sink faucet leaked all over the place. The furniture was worn and chipped and the radio was a cheap dollar store purchase. Oh yes, the power went off in the middle of the night, blinking the clock and setting off an alarm. We were only in the hotel for one night but there is an obvious lack of attention to details. This could be a prime property due to the location but if they don't pick up the slack, things will slide even more. The place was full on a Saturday night, so there is no lack of business. They need to be more demanding of themselves or business will suffer. Too bad, like I stated great location and very nice staff.

  • Stayed September 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank firefighterdad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Thomas G, Director of Sales at Holiday Inn Express East Greenbush (Albany - Skyline), responded to this review, October 1, 2013
Hello Firefighterdad,

Great name, thank you for being a first responder and for your feedback on our property. I'm sorry to hear that you had a disappointing stay at our property. We do hold ourselves to high standards. We are very busy a majority of the time, as you mentioned in your note. This constant turn over of guests can equal quick wear on the furnishing. We did just complete a renovation in 2012 and thanks to reviews like yours we can update rooms as needed. If you'd like please feel free to call the hotel and speak with Kesha Legg, general manager, to go over your specific room and stay. It only helps us to improve.

Thank you kindly for the note on our staff, we take great pride in our team. Best Regards~Tom Gabriel, Director of Sales
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Springfield, Vermont
Level 5 Contributor
46 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
Reviewed September 4, 2013

I have stayed at the Holiday Inn Express Albany Skyline in East Greenbush for over two years straight. During this time I have seen desk help and kitchen help come and go but I have always had exemplary service and cheerful attitudes from every employee I met, including the maintenance people. I especially enjoy the hot breakfasts, the quiet rooms, the internet. The beds are comfortable and the recent pillow upgrade was very welcome.
The hotel is clean and comfortable and conveniently located to shopping centers, restaurants (3 of which give you a 10% diiscount with your room key) and the I-90/I-787 interstates.
I would most definitely stay here longer if my project were continuing, and would not hesitate to return here in the future..

Room Tip: Although I have not heard road noise, the odd numbered rooms are on the side away from the road. On...
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  • Stayed September 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank allenk_007
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Thomas G, Director of Sales at Holiday Inn Express East Greenbush (Albany - Skyline), responded to this review, September 9, 2013
Thank you for your loyalty and taking the time to write this review! We greatly appreciate your business. Please feel free to contact our sales department if you are working on a future project and staying frequently. We look forward to seeing you again. Tom Gabriel, Director of Sales
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Cambridge, Canada
Level 5 Contributor
87 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
Reviewed September 3, 2013

I made the mistake of assuming a smoke free room would be on a smoke free floor. I f you stay on the second floor bring a gas mask . Between the smell of smoke and the deodorizer to get rid of it you be glad you have one. Just dont understand why most hotels seem to continue with dirty musty carpets. As for the "free breakfast" pls offer guests a 20 dollar rebate to skip it and put towards a proper breakfast. Honestly the bacon felt and tasted like i imagine oily saran wrap would. The food was borderline inedible. Thank goodness they usually have some fruit. Hard to eat 20 bucks worth though! I agere not easy to find as the GPS address of 8Empire Dr takes you about a mile down the road

Room Tip: if a non smoker avoid second floor even if they tell you its smoke free
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  • Stayed September 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank rangerfansince69
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Thomas G, Director of Sales at Holiday Inn Express East Greenbush (Albany - Skyline), responded to this review, September 9, 2013
Thank you for staying at our property and for writing about your experience. We are sorry that you were not 100% satisfied with your stay. We do have a few smoking rooms to accommodate those who choose to smoke and we provide these rooms exclusively in one single corridor. To respect the sensitivity of our nonsmoking guests, we are constantly looking at ways to meet a perfect balance. In regards to breakfast, we provide this complimentary as an added amenity to enhance the guest experience. I’d like the opportunity to speak with you, to improve everything mentioned above. Please feel free to contact me at the hotel. Kesha Legg, General Manager
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Ottawa, Canada
Level 4 Contributor
44 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed August 14, 2013

This is the third year I've stayed at this hotel. This year I noticed that the bed linens were really thin. I could almost see through them unlike in past years. The sink drain was rusty and the sink itself scratched up. The shower pressure left a lot to be desired.

On the plus side, the location is fantastic. Just a stone's throw from the highway and lots of restaurants and shopping. The view is fantastic and the staff was pleasant. The breakfast was good and the beds were comfortable....once you get passed the thin sheets.

  • Stayed August 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank traceyincanada
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express East Greenbush (Albany - Skyline), responded to this review, August 31, 2013
Dear traceyincanada,

We truly appreciate you taking the time to post your review and all the nice comments about our location as well as the service you received from our staff and the breakfast. It is always our goal to provide the best possible service and create memorable experiences and on this occasion we apologize for the disappointment you had with the be linens and the bathroom condition. We take the confidence our guests place in us very seriously and work diligently to rectify any unsatisfactory experiences.

Again, thank you for your review and we hope you do choose to give us another opportunity to exceed your expectations in the future.

Sincerely,

Karen C
Case Manager
IHGCare
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Additional Information about Holiday Inn Express East Greenbush (Albany - Skyline)

Property: Holiday Inn Express East Greenbush (Albany - Skyline)
Address: 8 Empire Dr, Rensselaer, NY 12144-5728
Phone Number:
Location: United States > New York > Rensselaer
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 2 Hotels in Rensselaer
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express East Greenbush (Albany - Skyline) 2.5*
Number of rooms: 82
Official Description (provided by the hotel):
The Holiday Inn Express Hotel & Suites-Albany Skyline is conveniently located 3 miles from downtown Albany. The hotel features an indoor pool, fitness center, business center, meeting space to accommodate up to 120 people and a free breakfast bar included in all rates. Enjoy a unique breakfast experience at our new Express Start Breakfast Bar served every morning. Visit Rensselaer, NY and stay smart at the Holiday Inn Express Hotel. ... more   less 
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Also Known As:
Holiday Inn Express East Greenbush (Albany - Skyline) Hotel Rensselaer
Holiday Inn Rensselaer
Holiday Inn Express Rensselaer
Rensselaer Holiday Inn

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