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“Not what we expected”

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Holiday Inn Express East Greenbush (Albany - Skyline)
Ranked #1 of 2 Hotels in Rensselaer
Certificate of Excellence
Cambridge, Canada
Level Contributor
87 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
“Not what we expected”
2 of 5 bubbles Reviewed September 3, 2013

I made the mistake of assuming a smoke free room would be on a smoke free floor. I f you stay on the second floor bring a gas mask . Between the smell of smoke and the deodorizer to get rid of it you be glad you have one. Just dont understand why most hotels seem to continue with dirty musty carpets. As for the "free breakfast" pls offer guests a 20 dollar rebate to skip it and put towards a proper breakfast. Honestly the bacon felt and tasted like i imagine oily saran wrap would. The food was borderline inedible. Thank goodness they usually have some fruit. Hard to eat 20 bucks worth though! I agere not easy to find as the GPS address of 8Empire Dr takes you about a mile down the road

Room Tip: if a non smoker avoid second floor even if they tell you its smoke free
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  • Stayed September 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank rangerfansince69
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Thomas G, Director of Sales at Holiday Inn Express East Greenbush (Albany - Skyline), responded to this review, September 9, 2013
Thank you for staying at our property and for writing about your experience. We are sorry that you were not 100% satisfied with your stay. We do have a few smoking rooms to accommodate those who choose to smoke and we provide these rooms exclusively in one single corridor. To respect the sensitivity of our nonsmoking guests, we are constantly looking at ways to meet a perfect balance. In regards to breakfast, we provide this complimentary as an added amenity to enhance the guest experience. I’d like the opportunity to speak with you, to improve everything mentioned above. Please feel free to contact me at the hotel. Kesha Legg, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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161 reviews from our community

Traveler rating
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    56
    33
    16
    7
See reviews for
52
24
9
47
Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (46)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Any
English first
Ottawa, Canada
Level Contributor
44 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
3 of 5 bubbles Reviewed August 14, 2013

This is the third year I've stayed at this hotel. This year I noticed that the bed linens were really thin. I could almost see through them unlike in past years. The sink drain was rusty and the sink itself scratched up. The shower pressure left a lot to be desired.

On the plus side, the location is fantastic. Just a stone's throw from the highway and lots of restaurants and shopping. The view is fantastic and the staff was pleasant. The breakfast was good and the beds were comfortable....once you get passed the thin sheets.

  • Stayed August 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank traceyincanada
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express East Greenbush (Albany - Skyline), responded to this review, August 31, 2013
Dear traceyincanada,

We truly appreciate you taking the time to post your review and all the nice comments about our location as well as the service you received from our staff and the breakfast. It is always our goal to provide the best possible service and create memorable experiences and on this occasion we apologize for the disappointment you had with the be linens and the bathroom condition. We take the confidence our guests place in us very seriously and work diligently to rectify any unsatisfactory experiences.

Again, thank you for your review and we hope you do choose to give us another opportunity to exceed your expectations in the future.

Sincerely,

Karen C
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toronto, Canada
Level Contributor
29 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 bubbles Reviewed July 10, 2013

hotel was very nice and clean,restful sleep ,quiet clean.
breakfast was nice hot cold foods great to eat and get on your way.
i would stay there again.
denny and cracker barrel,target and walmart at this stop

Room Tip: located near shopping mall and restaurants close to interstate 90
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  • Stayed July 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Bernice A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
new york
Level Contributor
52 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 67 helpful votes
3 of 5 bubbles Reviewed June 16, 2013

stayed there on last nite to start off a fathers day weekend. Hotel was a bit hard to find, but checked in at around 2pm. Check in was easy, but the second floor on which I was placed smelled of smoke. I think one end of the hallway is the smoking section and the other is non smoking. I wondered if the holiday inn has ever heard the slogan, " second hand smoke kills".
Room was nicely proportioned, but the worse part of the room was that the tiles on the bathroom floor had been replaced, but had been replaced poorly. The tub had a non skid surface that was torn off, and never replaced. I had to put a towel on the tub floor, because of how icky it looked and felt. Didn't complain because we were tired, and just wanted sleep. booked thru hotwire @ $80 per nite.
Beds were comfy. Had a firm and soft pillow on the bed. I prefer soft, so I was pleased. Check out receptionists were pleasant. Pool - indoor was heated. breakfast was ok. pancakes, bagels, eggs and bacon. Yes, I would stay there again, but not in that room or that floor. Sorry, just not an advocate of second hand smoke..

Room Tip: Stay off the second floor if u aren't a smoker!
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  • Stayed June 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank erlich5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express East Greenbush (Albany - Skyline), responded to this review, July 3, 2013
Dear erlich5,

Thank you for leaving a comprehensive review, highlighting not only the bad but also the good points of your stay. It is our goal to consistently provide superior service and accommodations at our hotel and your comments are very important to us. Please be assured that all comments are acted upon and used to improve the products and service we provide to our guests.

Thank you for staying with us and we hope to have an opportunity to serve you again.

Sincerely,

Connie D
Case Manager
IHGCare
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Langhorne, Pennsylvania
Level Contributor
43 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 bubbles Reviewed May 20, 2013

I try to stay at this property when I have to be in Albany for business. It is clean and comfortable and the staff is very attentive. The free breakfast is very good. They offer a free shuttle to and from the train station which is very helpful. It is not in a great location for dining purposes if you don't have a car but there is a restaurant next door that serves good food at reasonable prices. The fitness room is serviceable but the second night I went to use the treadmill the TV remote was no where to be found. My heating/AC unit wasn't working when I checked in but the staff had it replaced while I was out to dinner which was great since there were freeze warnings for that night!

  • Stayed May 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Caroline M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ossining, New York
Level Contributor
103 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 67 helpful votes
4 of 5 bubbles Reviewed May 7, 2013

This is my hotel of choice when in Albany. I come in by train and it is a very short cab ride from the station. They also will pick you up with a free van if you call ahead, but sometimes there can be a wait, it is easier to just take a cab. The free shuttle is more convenient for trips away from the hotel, they will run you back to the station or to downtown Albany.

Try to get a city-side room on the third floor for a great view of the city. I have really enjoyed watching summer thunderstorms roll across the Hudson valley.

The rooms are generally clean and large, with mini-kitchens. There are occasional issues, but the staff is very helpful.

About the only problem with the hotel is that they still allow smoking on parts of the second floor. Word has gotten around with smokers, and the second floor can reek of smoke, and you'll also find people sneaking smokes around the hotel. It would be great if they went all non-smoking, so that the hotel wouldn't attract hard-core smokers.

Room Tip: Choose a third-floor, city side room. Avoid the second floor unless you really like cigarette smoke...
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  • Stayed February 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank atravellingman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Massena, New York
1 review
5 of 5 bubbles Reviewed May 5, 2013

Everyone was so pleasant and helpful. Great rate. Room (and bathroom) was very clean...even extra towels. Easily adjusted temperature kept me comfortable all night.
Didn't get to use the pool.
AMAZING view
Breakfast was average. Coffee was very good.
Restaurant shares the same parking lot. Great food. Comfortable atmosphere.

  • Stayed May 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Kathleen L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express East Greenbush (Albany - Skyline)

Property: Holiday Inn Express East Greenbush (Albany - Skyline)
Address: 8 Empire Drive, Rensselaer, NY 12144
Phone Number:
Location: United States > New York > Rensselaer
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 2 Hotels in Rensselaer
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express East Greenbush (Albany - Skyline) 2.5*
Number of rooms: 82
Official Description (provided by the hotel):
The Holiday Inn Express Hotel & Suites-Albany Skyline is conveniently located 3 miles from downtown Albany. The hotel features an indoor pool, fitness center, business center, meeting space to accommodate up to 120 people and a free breakfast bar included in all rates. Enjoy a unique breakfast experience at our new Express Start Breakfast Bar served every morning. Visit Rensselaer, NY and stay smart at the Holiday Inn Express Hotel. ... more   less 
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Also Known As:
Holiday Inn Express East Greenbush (Albany - Skyline) Hotel Rensselaer
Holiday Inn Rensselaer
Holiday Inn Express Rensselaer
Rensselaer Holiday Inn

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