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“The WORST hotel i've ever stayed in”
Review of Red Roof Inn

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Red Roof Inn
Ranked #3 of 11 Hotels in Queensbury
Certificate of Excellence
Long Island, NY
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
“The WORST hotel i've ever stayed in”
Reviewed July 21, 2009

I called the front desk twice during the time I was making reservations to double check that the rate I was getting was $88. I was told that was the price I would be getting the room for because this was a last minute weekend trip. I arrived at the hotel and asked if we could bring the dog (it is a pet friendly hotel) into the lobby with us because it was hot as could be in the car. They said yes but then shot us dirty looks once he was inside with us. They gave us the room key and we went to the room and couldn't get in. So my husband went back and they swipped it again and it still didn't work. FINALLY, the maids helped us and got us in the room. THE MAIDS! Can you believe it??

THEN we couldn't get the air conditioning to work so I called the front desk. The Indian man running the show yelled at me saying they did have air conditioning and he was coming!! I told him forget it, I didn't want his help. What a jerk.

That night, the hotel was sooooooo noisy. Kids partying upstairs from our room. I didn't sleep more than 30 minutes at a time and i'm a heavy sleeper. The beds were also very uncomfortable.

Now if you remember, I was suppossed to be charged 88 dollars. I got my receipt and I was charged over 120 dollars. The manager wasn't there so they couldn't clear it up. I gave them my phone number...they never called. And never returned my calls. So I put a hold on the credit card I used. Looks like the red roof inn won't be getting my money ever again.

This is BY FAR NOT the number 1 best hotel in Queensbury. I don't know what you people are talking about. It was an absolute nightmare run by a bunch of Indian people who don't know what customer service means.

  • Stayed July 2009, traveled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Kat116
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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302 reviews from our community

Traveler rating
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    87
    24
    14
    4
See reviews for
122
85
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15
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (93)
Date | Rating
  • English first
  • French first
  • Portuguese first
  • Spanish first
  • Any
English first
Cicero, New York
Level Contributor
225 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 223 helpful votes
Reviewed September 17, 2008

We stayed at the Red Roof Inn in Lake George over Labor Day weekend 2008. It was very clean and adequate. We have no complaints whatsoever. The staff was efficient, friendly and polite. We would definitely stay there again when we visit the area. The price was very reasonable. It is not a 5 star hotel, but neither is their price.

  • Liked — Convenient location to all attractions, clean and newly remodeled hotel
  • Disliked — Nothing
  • Stayed September 2008, traveled as a couple
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank eyerishwoman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Upstate New York
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed July 22, 2008

I was very worried about booking this hotel because of the cheap price. I am very happy to say it is a basic but clean hotel. We usually book at Marriott or Hilton properties, but we were trying to make this a budget getaway.

The room is basic with 2 queen beds, a fridge, & microwave. For one night that is all we needed. Our kids thought we were going camping, so insisted they sleep in their sleeping bags! We had 2 kids sprawled out on the floor and still room to maneuver around them!

  • Liked — They were clean and check in was friendly
  • Disliked — nothing
  • Stayed July 2008, traveled with family
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
Helpful?
Thank e050377
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Asheville, North Carolina
Level Contributor
78 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
Reviewed July 21, 2008

I could not disagree more with DoctorGNewJersey, who obviously did not do his/her homework. If I was going to pay $149 a night for a motel or hotel, I would also expect some frills but this hotel is not pretending to offer frills. It is however, VERY recently completely refurnished. Everything is brand new and spotless. The staff in the reception area could not have been more pleasant and helpful and smiling. They were wonderful. Free coffee is available in the lobby 24 hours a day.

My room was close to the highway but I heard very little traffic - what I did hear was a siren or two, that's all. Amenities - shampoo and soap in keeping with the kind of hotel it is. For all the other stuff one needs to check into a Hilton or a Marriott etc.

A/C worked very efficiently and not noisily. Bed was comfortable. Yes - thin towels - who cares? They worked!

I initially booked on Priceline.com because they offered the cheapest rate a week before travel at peak season. Rate was $129. Many motels were fully booked. Shortly before I left to go up there, I went online to double check my reservation and saw that there was a 'Red Hot Special' on offer that actually saved me a total of $50. I cancelled the old reservation without penalty and re-booked. I'm glad I did and would go back to this hotel in a heartbeat. When I am ready for luxury, I'll look elsewhere.

  • Liked — The friendliness of the staff and the cleanliness and comfort of everything in the room.
  • Disliked — Nothing I can think of. It more than met my expectations.
  • Stayed July 2008, traveled solo
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Cynthia L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New Jersey
Level Contributor
36 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed July 19, 2008

Upon arrival the front desk staff was pleasant but indifferent to
guests. Parking is convenient. One guest in front of me had a very awkward problem with her room that was clearly the fault of the hotel but there was no apology whatsoever. The room was clean. The beds are lumpy, uneven but I did manage to sleep well. The bathroom has minimal amenities. There were 2 bath towels for a room designed for 3-4 people - two queen beds. The towels are paper thin and sandpaper like. The maid managed to wake us up by banging on the door at 8:23 AM on a Saturday morning. Where's the training? The hotel is close to restaurants and a drive in movie theatre which our family enjoyed. For $149. / night I expected more from a Red Roof Inn. We had a fair meal at Mama Riso's close to town. Food was good but prices were expensive for what you got. I guess this is a tourist area after all.

  • Liked — location
  • Disliked — customer service is weak
  • Stayed July 2008, traveled with family
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
1 Thank DoctorGNewJersey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Miami Beach, Florida
Level Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed June 28, 2008

Just got back from a trip to Lake George. Stayed at this hotel because of the reviews, and I was not disappointed. Room was clean and beds comfy. Had nice fridge and micro, which was great. We spent our time tubbing and at the great escape. This was a clean, comfy, safe place to stay at a great price of 71.99 per night. It is no frills, but we Couldn't beat it.

Stayed June 2008
Helpful?
Thank Downthejerseyshore
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
maine
1 review
Reviewed May 27, 2008

Very clean, very nice. Great location. Staff was exceptionally nice. Give it a 10***. Would definitely stay there again.

  • Liked — clean, nice room
  • Disliked — nothing
  • Stayed May 2008, traveled as a couple
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
Thank jenmcbee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Red Roof Inn

Property: Red Roof Inn
Address: 931 State Route 9, I-87 - The Northway - Exit 19, Queensbury, NY 12804-1368
Phone Number:
Location: United States > New York > Queensbury
Amenities:
Business Center with Internet Access Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Wheelchair access
Hotel Style:
Ranked #3 of 11 Hotels in Queensbury
Price Range (Based on Average Rates): $
Hotel Class:2 star — Red Roof Inn 2*
Number of rooms: 46
Official Description (provided by the hotel):
We are located next to Outback Steakhouse, across the street from laundromat and breakfast bakery, 1 block from WalMart and 1 mile from Great Escape Six Flags Park. We have a campfire out back along with picnic tables. ... more   less 
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Also Known As:
Red Roof Inn Queensbury Hotel Queensbury
Queensbury Red Roof Inn
Red Roof Inn Lake George, NY - Queensbury

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