I had the VERY unfortunate experience of staying a the Poughkeepsie NOT grand on Oct 10 &11 2012 for a conference. Let me begin by stating I make some general assumptions of ALL hotels when I travel. One would be that you have either A/C in the warm months or heat in the cooler months. DO NOT make that assumption here! As of Oct. 12 they DO NOT have heat in the rooms- still on "summer cooling"! Evidently the can only provide A/C OR heat, not a customer choice! One would think mid-October in NY would motivate a switch to heat but NOT here! A complaint to amangement at desk broght a reply of supplying more blankets; what EXACTLY would that do after a morning shower? ALL the employees seemed frustrated that they had to deal with this issue with the common answer being "Yes, it SLOULD be on already". So why not? No real answer ever provided. The rooms (I had 2) were outdated, tired and musty. Flat pillows, dirty blankets (YUP!) and hard mattresses with springs protruding from the side.
In fairness, the room did have a nice flatscreen TV and they have nice common areas and a decent complimentary hot breakfast, but seeing as how I pay for a room the overall experience has me advising others to KEEP LOOKING!
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