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“Hotel is Welcoming and Service Excellent” 4 of 5 stars
Review of Courtyard Poughkeepsie

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Courtyard Poughkeepsie
Ranked #2 of 13 Hotels in Poughkeepsie
Certificate of Excellence
New York City, New York
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
“Hotel is Welcoming and Service Excellent”
4 of 5 stars Reviewed December 23, 2012

It has to take something either very special or horrible to cause me to take the time to review a property, place or product. I am taking the time to write about one of the service people, Salim Akkawi who works in the restaurant area of the hotel. Although having slept well in the hotel, I awoke not in the best of moods, having had a quite alot on my miind. I was not rude but I certainly was not all that pleasant when finding out how breakfast worked here; it not the usual buffet style but you have to order everything all at once and I had not even had my coffee. Mr. Akkawi was very polite and quite frankly, very kind at seeing my mood. He left my tab open so that I could have coffee first and "wake up" and then proceed to order my breakfast. He always had a smile and kept repeating that "nothing was a problem" and that he "would take care of everything". His attitude was genuine which is rare and although I was a stranger he really seemed to want myself and my family to be very comfortable. He is an asset to this hotel and I did thank him personally and apologize for my mood. His response was that service is his business and he just wants everyone to feel comfortable and good. He wished me a happy holiday and his warmth was truly a gift. As for the rest of the hotel, the lobby is beautiful and the fireplace is very welcoming. The rooms are big and the beds are comfortable. My only complaint is that the room itself could have been cleaner. I would not dare to sit in the bathtub after finding a few hairs that did not belong to any member of my family. I did however take a shower and that was fine. Overall it is a place that I would recommend for the weary traveller.

  • Stayed December 2012, traveled with family
    • 4 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Nightangel1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lori_Poughkeepsie_GM, General Manager at Courtyard Poughkeepsie, responded to this review, December 27, 2012
I would like to take this opportunity to thank you for your sincere review and comments regarding your experience with Salim in our restaurant. I know that Salim is truly interested in making every guest interaction special. Thank you for recognizing this in your review. We will be sure to share your feedback with all of our staff and will paying close attention to the bathroom cleanliness. We hope to see you again and wish you a healthy and happy new year.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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372 reviews from our community

Traveler rating
    129
    169
    55
    11
    8
See reviews for
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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (87)
Date | Rating
  • English first
  • French first
  • German first
  • Korean first
  • Russian first
  • Spanish first
  • Any
English first
Level Contributor
12 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed December 20, 2012 via mobile

Didn't think the twelve miles or so from I-84 was a very big deal. Until we hit the traffic! It was stop and go for a solid twelve miles, which took at least 45 minutes. But if your interested in saving a few bucks, it might be worth the aggravation. It looked like the renovations definitely stopped at the lobby. But the rooms were clean. Except for the bad smell from the heating unit. Front desk service was pleasant though which is always nice.

  • Stayed November 2012
    • 4 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 3 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank Warnold
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lori_Poughkeepsie_GM, General Manager at Courtyard Poughkeepsie, responded to this review, December 27, 2012
Thank you for taking the time to complete a review of our hotel. We appreciate the extra effort that guests take to share their experiences. As you noted, we did complete a full renovation of our lobby and public spaces last year. This included the addition of our Bistro with fresh choices for breakfast, dinner and drinks. We have plans in place to complete our guest room renovations in early 2013. We do hope that you will consider visiting us again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Atlanta, Georgia
Level Contributor
20 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed December 11, 2012

I had to stay here while waiting on the movers to arrive with my belongings. Location is on the "main drag" and was convenient to my new residence. Front desk staff friendly & knowledgable. Lobby area features a nice bistro where you can order from a limited menu food & drinks. Rooms were comfortable, wi-fi worked well. Bath area a bit small but adequate. I didn't take advantage of it but the hotel features an indoor pool & jacuzzi. Some rooms feature a fridge, be sure to ask. Overall a comfortable place to stay!

  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank tmycroft
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lori_Poughkeepsie_GM, General Manager at Courtyard Poughkeepsie, responded to this review, December 27, 2012
Thank you for choosing to stay with us while you were in the process of transitioning to your new residence nearby. We understand that there are many options for hotels in the area and appreciate the opportunity to be your host. We hope that you are comfortably settled in your new home. Please consider stopping by to see our renovations which are expected to be complete in March 2013.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed November 25, 2012

Overall, the stay was great. Everyone was helpful and friendly. The rooms were clean, but only one downfall was the pull out sofa had no sheets. They were very accommodating and took care of the sofa bed, with no issue. I would stay here again.

  • Stayed November 2012
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank Mcloupie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sylva
Level Contributor
16 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 stars Reviewed November 17, 2012

My brother made reservations for our family to stay in Poughkeepsie next to the wedding venue. The hotel staff was friendly, accomodating, and helpful. The room was clean, no smell of smoke and comfortable. I am very pleased how Marriott always knows how to treat their customers. Never a surprise and always enjoyable.

  • Stayed November 2012, traveled with family
    • 5 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank serenity2128
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New Haven, Connecticut
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed November 14, 2012

Spacious rooms that were clean and comfortable. Nice amenities. The staff was extremely polite and courteous, both at check in and throughout the stay. I love the look of the Courtyard lobby. Really, a great overall experience. The pool area and gym was well-kept and pretty good.

  • Stayed November 2012, traveled on business
    • 5 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank kamisworld
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Holland, PA
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed November 6, 2012

Courtyard by Marriott in Poughkeepsie was a great location for a long weekend
of touring the Hyde Park area. It is on the same road as Culinary Institute,
Franklin Roosevelt Library, the Vanderbilt Mansion and next door to Locust Grove,
Samuel Morse house. There are many other great places to eat nearby besides
Culinary Institute. Even though it is on a busy road, it is far enough removed so
it is quiet. The room was spacious with 2 double beds. There is plenty of free parking. All requests were accomodated, extra towels, early check in, etc.
Lobby staff and room maintenance staff were friendly and efficient. I would return
and recommend this property.

  • Stayed October 2012, traveled with friends
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
1 Thank wcu70
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Courtyard Poughkeepsie

Property: Courtyard Poughkeepsie
Address: 2641 South Rd, Route 9, Poughkeepsie, NY 12601-5273
Location: United States > New York > Poughkeepsie
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Poughkeepsie
#2 Family Hotel in Poughkeepsie
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Courtyard Poughkeepsie 3*
Number of rooms: 149
Official Description (provided by the hotel):
The Courtyard Poughkeepsie boasts a convenient location to popular area attractions, local businesses and top corporations, including Marist College, The Culinary Institute of America, and the IBM Poughkeepsie facility. Our Poughkeepsie, NY hotel features 149 renovated guest rooms and suites with luxury bedding, a comfortable seating area, large work desk with ergonomic chair, high-speed Internet access, well-lit bathroom vanities with Paul Mitchell(R) products, and more. Unique among hotels in Poughkeepsie, NY, our interactive GoBoard(R) enables guests to view the latest news, weather, and airport conditions. The Bistro - Eat. Drink. Connect.(R) - at our Poughkeepsie hotel offers cafe-style meals, Starbucks(R) coffee, and an evening cocktail service. Standing out among other Poughkeepsie hotels, we offer a state-of-the-art busines center with high-speed Internet, boarding pass station, and free printing services. Guests will experience a new perspective on travel when staying at the Courtyard Poughkeepsie hotel. ... more   less 
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Also Known As:
Courtyard Poughkeepsie Hotel Poughkeepsie
Poughkeepsie Marriott
Poughkeepsie Courtyard

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