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“Good but needs refreshing”

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Hampton Inn & Suites Poughkeepsie
Ranked #1 of 13 Hotels in Poughkeepsie
Certificate of Excellence
South
Level Contributor
29 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
“Good but needs refreshing”
Reviewed July 23, 2013

We stayed here July 15 through July 19, 2013.
We have stayed here several times before as we have family in the area, and have always loved staying here. The staff is great and the location can't be beat for our purposes.
However, after this most recent stay, I have to agree with other recent reviews that a renovation is needed. Our room was clean, but the carpet was badly stained, the paint ane wallpaper in the bathroom are peeling and cracking, and there was a musty odor in the room. This is not typical for this hotel, and I found it distressing. Because of the condition of the room, I can rate the cleanliness only a 3, and not the usual 5. This is truly a shame.
We plan on staying here again in December, but if it has not been renvovated, we will move down the street!

  • Stayed July 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank frequent_travler123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HamptonInnSuitesDOS, Director of Sales at Hampton Inn & Suites Poughkeepsie, responded to this review, August 12, 2013
Dear Guest, We appreciate your feedback. I have passed your comments to our Housekeeping Manager and they are certainly taking care of the stain on the carpet. We do hope you will stay with us in December and give us a chance to achieve your satisfaction.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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821 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (83)
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English first
Boulder, Colorado
Level Contributor
132 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed July 21, 2013

Traveling on business to Poughkeepsie, I've stayed at other hotels in the area & this was the best night's rest I've gotten! I usually don't sleep well the first night in a hotel, but the beds were so clean & comfortable, I slept like a baby! The staff was so nice & check-in was a breeze.
So glad I found this great hotel! I will definitely stay there every time I'm in Poughkeepsie!

  • Stayed July 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank lkabernathy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HamptonInnSuitesDOS, Director of Sales at Hampton Inn & Suites Poughkeepsie, responded to this review, August 12, 2013
Dear Guest, Thank you for taking time to write us a review. We appreciate your positive words. We hope to serve you again in the near future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Batavia, New York
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed July 17, 2013

We upgraded our room upon our arrival due to needing a fridge. It wasn't in our budget, but after comparing the fee of a fridge to the upgrade to a suite, it was absolutely worth it. The Hampton staff was an exceptional team. The hotel was very clean, the room was huge, it was in a safe location. The complimentary hot/cold breakfast was terrific. We were able to meet the needs of our small grandchildren. The pool area was clean and well maintained. The air conditioning was quiet and worked well. The hotel was quiet at night when you were trying to sleep. I'd definitely recommend staying here and will stay again. Also if you have small children get a suite. The amount of room your children will have to play and entertain themselves is awesome.

  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton

Helpful?
1 Thank mema12014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HamptonInnSuitesDOS, Director of Sales at Hampton Inn & Suites Poughkeepsie, responded to this review, August 12, 2013
Dear Guest, We appreciate your positive feedback. We would love to see you again in the future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Scranton, Pennsylvania
Level Contributor
52 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed July 13, 2013

Check in was a breeze. The woman working with us very quickly gave us an upgrade for out 2 night stay based upon my Hilton Honors Gold status. It was a nice gesture because a 2 bed suite used more Hilton points at this location than a standard room. The suite was large and clean. The bathroom had a large shower but no tub which was disappointing to me. However, my husband loved the size of the shower. The furnishings and rugs are a bit dated and need to be upgraded. I would have given the property an excellent rating if it wasn't for two minor flaws. On our first night, there was complimentary popcorn made in the breakfast area. Someone dropped it all over the floor near the tables. That person nor any staff bothered to clean up the mess. On our last morning of our stay, the woman working the breakfast area really wasn't very friendly or helpful. I had asked about more bagels and she seemed to be put out. The day prior at breakfast the woman working was very friendly and even made waffles for a few children that needed help. I would stay at this hotel again.

  • Stayed July 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank weluv2travel7408
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HamptonInnSuitesDOS, Director of Sales at Hampton Inn & Suites Poughkeepsie, responded to this review, August 12, 2013
Dear Guest, Thank you for taking time to write the review. We are glad you did enjoy the stay. I have looked into the suggestions you have offered and appreciate it. We will most certainly be thrilled to have you again in the near future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Prince George, Virginia
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed July 12, 2013

We stayed at the Hampton inn at Poughkeepsie last year bringing my son to West Point. We had a great experience. Since that time this hotel has gone down the drain. There was trash everywhere including a tampon outside the pool area. I had a problem with the front desk that was never resolved. There is a Super 8 next door, maybe that would be better!!!!!

  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton

Helpful?
2 Thank cpervall
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HamptonInnSuitesDOS, Director of Sales at Hampton Inn & Suites Poughkeepsie, responded to this review, August 12, 2013
Dear Guest, Thank you for taking time to write us a review. We do apologize for the inconvenience. I have passed our suggestions to our Housekeeping Manager. We can assure you that our goal is customer satisfaction. We do hope you would give us a chance to serve you again to achieve your satisfaction. We hope to see you in future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
hillsborough, United States
1 review
Reviewed July 11, 2013

We spent a weekend in western CT and this was the nearest hotel. We also toured the Vanderbilt mansion in nearby Hyde Park, and this was exceptional. The hotel was very convenient to get to and checking in went without a hitch. The room was okay, thought the carpet was probably ready for replacement and the bathroom floor tile was not secured properly--popping up, etc. The room was very comfortable and reasonably quiet. We went for a swim in the pool and this was fine too. Breakfast was included and had a nice variety of hot and cold food, including fresh fruit. With the exception of the floor, I'd say it was pretty nice, but the floor was a black mark for me.

  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton

Helpful?
Thank Scott G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HamptonInnSuitesDOS, Director of Sales at Hampton Inn & Suites Poughkeepsie, responded to this review, August 12, 2013
Dear Guest, Thank you for taking time to review our property. We appreciate your feedback. I will certainly pass your comments to our maintenance department. Please visit us if you are in the area.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Edison, United States
2 reviews
Reviewed July 11, 2013

The suite with two queen beds and sofa pull-out was perfect for our family of four. We were able to even put one of the queen mattresses on the floor for the kids (ages 3 and 5 would fall off a regular bed!) and still have room to walk around. The kitchenette was great; in fact we even ate dinner in the room one night with heated leftovers from the day before (kids took late naps that day!). A great place to stay with a family; we even had an adjoining room with a "secret door" for grandma!

  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton

Helpful?
Thank Noel B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HamptonInnSuitesDOS, Director of Sales at Hampton Inn & Suites Poughkeepsie, responded to this review, August 12, 2013
Dear Guest, Thank you for writing a review. We appreciate your kind words. We hope to see you in near future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hampton Inn & Suites Poughkeepsie

Property: Hampton Inn & Suites Poughkeepsie
Address: 2361 South Rd, US-Route 9, Poughkeepsie, NY 12601-5585
Phone Number:
Location: United States > New York > Poughkeepsie
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Family Hotel in Poughkeepsie
#4 Business Hotel in Poughkeepsie
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Hampton Inn & Suites Poughkeepsie 2.5*
Number of rooms: 129
Official Description (provided by the hotel):
Welcome to the Hampton Inn & Suites Poughkeepsie hotel, situated in the heart of the Hudson Valley, right next door to IBM HQ. Our inviting hotel is located near exciting kayaking, fishing and boating opportunities. Enjoy a day's shopping at the Poughkeepsie Galleria or play golf with friends on local courses. Explore Marist College and Vassar College, and discover a range of art galleries on Main Street and the Waterfront only minutes away. Take advantage of easy access from NYC with the Metro North (MTA), just 5 miles from the hotel. Unwind in a comfortable guest room and enjoy a range of amenities for your comfort and convenience. Relax with a movie and choice of premium channels on a LCD TV when staying at this hotel in Poughkeepsie, NY. Catch up with work at the desk and stay connected with business using our WiFi. Rest easily on a clean and fresh Hampton bed(R). Choose a spacious suite with a seating area and in-room microwave and refrigerator, or unwind in one of the whirlpool suites. Wake up to Hampton's free hot breakfast(R) in the restaurant or grab a Hampton On the Run(R) Breakfast Bag and enjoy breakfast on the go. Work out in the fitness center or revive with a refreshing swim in the pool while staying at Hampton Inn & Suites Poughkeepsie. Stay in touch with work in the business center and hold successful meeting and conferences in our two versatile meeting rooms. ... more   less 
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Also Known As:
Hampton Inn Suites Poughkeepsie Hotel Poughkeepsie
Hampton Inn Poughkeepsie

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