We stayed here while attending a family wedding in Letchworth State Park. The rooms were clean but the owners are horrible! We arrived first and told the wife (it's owned by a couple) that we wanted to pay for our room, my brother in laws room and our uncles room. Our uncle was coming in that evening so we told her their last name and told her to just give them the key and say it was all taken care of. Well, our uncle gets there while the wedding party is out to dinner and she told him and my aunt that the boys with the wedding party had already checked in (mind you, we knew we were the only people with more than 1 room booked together) and then proceeded to charge them.
We found out about this after dinner so we went to the office first thing in the morning and the woman becomes EXTREMELY rude and says she left us a voicemail the night before saying our uncle never arrived and refuses to take the charge off of our credit card. If you've ever been to this area you know you have no reception at all with the exception of a few select spots if you're lucky so we never had a missed call or voicemail. The woman starts yelling at us that it's our fault during the conversation and they had to turn away HUNDREDS (yes, she really said hundreds) of people for that room and we needed to pay for it for both nights since they couldnt book it at such a late time. Her husband ends up coming outside and says we need to pay for both nights because it's not their fault. So we try to do something nice for our uncle, she acknowledges who he is when we get there and still charges him and yet we end up paying for 2 nights in a room NOBODY used. To make things even worse, when we first reserved our rooms 6 months in advance they didn't reserve one of them and I'm glad we called back to confirm a few weeks before the wedding because they do NOT send e-mail confirmations despite the fact that they do have wireless service there and will give you the password to it!
The rooms were decent but after the horrible service they provided and lack of responsibility for their own mistakes I would never recommend anyone stay here. Oh, and the "Hundreds" of people that wanted that one room could have booked any of the other 6-8 rooms that were unoccupied at the time because it was literally our little group and 2 other couples there the whole time. WORST CUSTOMER SERVICE EVER. I hope they really are changing owners!